Hope for the best or prepare for the worst? How we manage critical incidents at Intercom
Intercom, Inc.
JULY 16, 2019
Intercom is no different, and up until mid-2018, our incident response process had worked successfully. We had many experienced engineers who had been part of on call rotations at other companies, we ran basic postmortem exercises and overall our frequency and duration of outages was pretty good for a company of our size.
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