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Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Intercom, Inc.

Intercom is no different, and up until mid-2018, our incident response process had worked successfully. We had many experienced engineers who had been part of on call rotations at other companies, we ran basic postmortem exercises and overall our frequency and duration of outages was pretty good for a company of our size.

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How Real-World Product Testing Combats Bias in Tech

Centercode

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. But IBM has taken it a step further by looking at the ways their technology could lead to harmful — even life-threatening — oversights for lack of thorough testing.

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The Product Market Fit Engine | Rahul Vohra, CEO, Superhuman | BoS USA 2018

Business of Software Conference

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Upcoming Events. This is the story of how we’ve built a Product-Market Fit Engine.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

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Helping Product Managers Triumph in Agile: What to Do When Sales Wants to Change Your Roadmap; Spring 2018 Events

Good Product Manager

Happy 2018! It’s been a few months but I’m back with some big news for 2018, including a (long-overdue) site redesign that, among other things, should look much better on mobile devices. Upcoming Events. Spring is always a big season for events, and this is shaping up to be another busy one.

Agile 60
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Helping Product Managers Triumph in Agile: What to Do When Sales Wants to Change Your Roadmap; Spring 2018 Events

Good Product Manager

Happy 2018! It’s been a few months but I’m back with some big news for 2018, including a (long-overdue) site redesign that, among other things, should look much better on mobile devices. Upcoming Events. Spring is always a big season for events, and this is shaping up to be another busy one.

Agile 60
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Mixpanel 2018 Product Highlights

Mixpanel

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Summer has come and gone, but the momentum of our engineering and product teams has continued to grow. Top releases of 2018. Programs and events.