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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Alchemer Mobile

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. In 2018, companies reached out to 25% of their customer base ; on Android, the rate was 21% while on iOS, it was 28%.

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How to Create Better Mobile Surveys

Alchemer Mobile

In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. The most surprising (and satisfying) finding is that even with the year-over-year increase in the number of surveys sent, the survey response rate held steady at 18 percent compared to 2018’s 19 percent. Mobile Surveys and Notes.

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Quantum UX Research

UX Planet

This is due to quantum parallelism — the ability to evaluate multiple calculations simultaneously. In particular, quantum computing will enable computational modeling of incredibly complex chemical and biological systems, like human brains, at atomic resolutions. Physical Review Letters, 125(4). Physical Review A, 98(3).

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How to Develop, Articulate, and Sell Product Strategy

The Product Guy

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). I admit that in the past, I have been soured on “strategy” as a discipline.

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Four Data-Driven Ways To Combat Software Piracy

Revulytics

A 2018 survey found that worldwide, 37% of software installed on personal computers is unlicensed, with the commercial value of that unlicensed software coming in at $46.3 Licensing Systems. Licensing is a key foundational strategy, but the common refrain is that “licensing keeps honest customers honest.” Internal Compliance.

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Metrics Hierarchy and Metrics Pyramid: Aligning Product and Business Goals

The Product Coalition

Metrics Pyramid Me explaining the Metrics pyramid method for the first time back in 2018 A metrics pyramid is more than a hierarchy The product metrics pyramid is almost like the product hierarchy of metrics. How to make metrics pyramid work Classification is a magic word when it comes to an effective metrics system.

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Can You Introduce CS During Hyper-Growth? Absolutely!

Gainsight

Totaljobs joined with Jobsite in 2018, becoming UK’s most prominent and leading hiring platform. Their partnership allows employers to advertise jobs across both platforms from one system. . Every year, Totaljobs performs a customer engagement survey via a third-party reviewer. million applications every month.