Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Adopting a new system or complying with internal best practices can come with a learning curve.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. In a PWC study , more than 54% of consumers in the U.S

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well. Click the image to see a larger version.

Product Research 232

Product Research Reporting Tools User Testing Research Software 232

Alchemer Mobile

MAY 28, 2019

Customer centricity and engagement are the hot topics of this year’s business conversations, especially for apps in the Lifestyle category. With generally active customer bases comes a constant flow of communication, and Lifestyle apps are required to play by a different set of best practices than other apps across the app stores.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. According to AI trends from Finances Online , the CAGR growth rate for the market size of the AI industry exceeds 33% between the period 2019 and 2022.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Amplitude

MAY 3, 2020

You might be wondering: how does Amplitude compare to a tool like Google Analytics? In this video, I’ll break down the main differences between Amplitude and Google Analytics so your team can make an informed choice about the tools you use. Making analytics accessible and actionable is a passion of mine.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Friction 137

Modus Create

JULY 19, 2019

Methods and approaches to digital transformation are becoming solidified, and a couple of studies 1 2 released in 2019 highlight the motions that have taken place and show emerging patterns for digital transformation in large organizations. Read on for the details. Leadership Moving Across the Organization. Success Derived from Innovation.

Reporting Tools 79

Reporting Tools Data Visualization Research Software Analytic Tools 79

Mixpanel

OCTOBER 21, 2019

Quick: name a product built successfully without any data or customer feedback. Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

Mixpanel

OCTOBER 21, 2019

Quick: name a product built successfully without any data or customer feedback. Following up on the success of our 2017 Product Benchmarks Report, we’re happy to share the latest version of our flagship content piece. The 2019 Product Benchmarks Report breaks down the data you need to understand how your product stacks up.

Data Visualization 40

Data Visualization Reporting Tools Analytic Tools Feedback Software 40

The Product Coalition

FEBRUARY 5, 2019

The mobile app industry is a fast-paced world, and the state of mobile in 2019 shows no signs of slowing down. If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics?

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. See how the Impact report works.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

Modus Create

SEPTEMBER 11, 2023

With over 100 million developers and 370 million repositories, GitHub is the world’s most popular platform for source code management and a driving force behind today’s open-source revolution. 90% of the Fortune 500 manage their software on GitHub, and that number is only increasing.

Enterprise 110

Enterprise Reporting Tools Research Software User Testing 110

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Gainsight

SEPTEMBER 1, 2020

Unlike every other time I’ve been in this situation, it was time to ask the question: “Should I buy?”. Deep down, I knew it was time for something that was the right fit for me – more permanent, with space to grow. Buying technology for your CS team can feel very similar. With your CRM!

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

FEBRUARY 17, 2020

A new year is upon us once again; the holidays are over and it’s time to get back to work. You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. Customer sentiment distribution.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. million, to be more precise) of queries for our customers. Trends kicked off the party by allowing users to view event counts over time, and… that’s about it.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. A 2019 survey identified that 59% of healthcare organizations still lacked a well-defined digital strategy. For many, this has proven to be a challenging sprint against the pace and scale of the pandemic.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

DISQO

JANUARY 10, 2019

Alpha, the on-demand user insights platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

Reporting Tools 85

Reporting Tools Data Visualization User Testing Customer Feedback 85

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. And there's also a checklist function that summarizes the most important activation tasks each user needs to accomplish.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

The Product Coalition

SEPTEMBER 21, 2019

According to a recent report from Coresight , there have been 6,986 store closures so far this year. One of the main reasons so many retail companies are in a death spiral is because they’ve been slow to adopt new technologies. If you don’t want to end up in the retail graveyard, you’re going to have to update your current technology.

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61

Gainsight

MAY 8, 2019

Evaluating software is tough. I’ve gone through the process more times than I can count. But you know what’s worse than spending time on demo calls? Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Gainsight PX is purpose-built for product experience.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Your users have. thus increasing user retention.

Analytic Tools 116

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 116

TIBCO - Thought Leadership

OCTOBER 16, 2020

Reading Time: 3 minutes. The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. It has come with higher costs, gaps in global operation, and proliferation in customer complaints. And this has led to many complaints and service disruptions during the pandemic.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

Mironov Consulting

DECEMBER 17, 2023

”  There’s tremendous pressure to minimize the importance of a feature tweak to close this quarter’s big deal, and similar pressure to minimize both the initial effort to make that tweak and the ongoing effort to keep it working.    Far away.    Hard to see.  

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Outcomes Over Hours.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 99

Data Visualization Product Research User Testing Research Software 99