2019 Customer Experience Naming Weak Development Team 
Userpilot
MAY 1, 2024
With a self-named newsletter and podcast, Lenny is a widely followed product expert. Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career.
Intercom, Inc.
APRIL 22, 2019
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.
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Intercom, Inc.
JANUARY 21, 2020
Mobile apps dominate our digital experiences. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers.
Userpilot
DECEMBER 10, 2020
A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. If yes, educate the user to raise awareness.
Gainsight
APRIL 15, 2019
So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? By the way, in case you didn’t feel like clicking on last year’s recap blog, this was a picture of me from the time I was writing it—from the hospital: I won’t tempt the fates by speculating about my health around Pulse 2020.
Good Product Manager
SEPTEMBER 6, 2018
Product Management Planning for 2019. Every year around this time, at SiriusDecisions we look ahead to the major trends and areas that b-to-b leaders should be mindful of for the coming year. Perfect for VP’s and CPO’s, this session will focus more on the teams and organizations that build product vs. the product itself.”
Good Product Manager
SEPTEMBER 6, 2018
Product Management Planning for 2019. Every year around this time, at SiriusDecisions we look ahead to the major trends and areas that b-to-b leaders should be mindful of for the coming year. Perfect for VP’s and CPO’s, this session will focus more on the teams and organizations that build product vs. the product itself.”
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