Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mixpanel

DECEMBER 21, 2022

Watching 70% of a video used to count as a “view,” followed in 2019 by a cut-off of only 2 minutes. For example, perhaps there are high-engagement trends in a highly active subset of your users that would justify a pivot to prioritizing their needs. How to check yourself. Try it free.

Analytic Tools 122

Analytic Tools Data Visualization Customer Experience Reporting Tools 122

Mind the Product

NOVEMBER 22, 2019

Avoiding bias relies upon better understanding the user. For example, there are well-documented examples of facial recognition software failing more regularly for dark-skinned people, and this happens because the software is typically trained on the faces of its software engineers. Key Points.

Artificial Inteligence 149

Artificial Inteligence Data Visualization Framework Healthcare 149

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Business of Software Conference

SEPTEMBER 3, 2019

Business of Software Conference USA 2019 Speaker Reading List. Here are the books that this year’s Business of Software Conference USA 2019 speakers say have had the biggest influence on their business lives, and what they are reading now. ” Whitney O’Banner, Software Engineering Manager, Braintree.

Feedback Software 11

Feedback Software Books Weak Development Team Customer Feedback 11

Business of Software Conference

OCTOBER 3, 2019

Each year at the Business of Software Conference, attendees hear insights from some of the smartest people in software, all willing to share their expertise with the community. They don’t have social media because they’re busy making their customers and employees happy. Title: Software Engineering Manager.

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40