Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 93

Customer Experience User Testing Customer Feedback Research Software 93

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. The research, conducted in December 2019, was the fifth annual report on the trends affecting product management teams in companies both large and small.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! The responsibility of customer experience is never up to just one department.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Gainsight

APRIL 15, 2019

So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!)

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Mind the Product

OCTOBER 22, 2019

In Part 2 of our Product Leadership Forum recap, we take a look at yet more insights shared by a group of senior product leaders during #mtpcon 2019 (if you missed Part 1, take a look here). No Vision = no Intentional Culture. Your vision and its supporting culture shouldn’t be generic. It shouldn’t be for everyone.

Leadership 79

Leadership Customer Feedback Finance Reporting Tools 79

Gainsight

JUNE 11, 2019

Pulse 2019 is over, but I’m still basking in the afterglow. Customer Success Hit the Main Stage. Microsoft launched HoloLens, Windows 10, and Cortana in the same place where more than 5,500 Customer Success and Product pros came together for Pulse. 20/20 Vision for the Next Decade of Customer Success.

Feedback Software 58

Feedback Software Data Visualization Customer Feedback User Testing 58

Product Management Unpacked

JUNE 21, 2021

“I’m actually a pretty avid DIY-er,” confides Pranita Ramakrishnan, MS of Product Management, Carnegie Mellon University, Class of 2019. “I I wanted to dig into how technology can impact the way customers shop in this space.“. But what do our online customers want from Collections? I get only amazing feedback about her.”.

User Testing 134

User Testing Research Software Feedback Software Data Visualization 134

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. Are you getting the most out of the insights that you’re collecting? By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. .

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. In 2019 research firm IDC found them to deliver 869% ROI (??) At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. along with time savings and higher productivity.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Mind the Product

OCTOBER 25, 2019

In this keynote from #mtpcon London, Henrik Kniberg , an organisational consultant and developer at Crisp in Stockholm, discusses how creating great products requires us to reduce the gap between makers and users. Henrik explains that in our jobs we need to make products that delight users and achieve an impact.

User Testing 139

User Testing Customer Feedback Customer Experience Product Research 139

Intercom, Inc.

MARCH 28, 2019

The most sophisticated marketing plans today deploy at least nine disciplines which range from content marketing, to evangelist recruitment, to customer lifecycle marketing and beyond. We sat down with Heather to get her take on what it means to be a CMO in 2019. jasonlk) March 27, 2019. — Jason ??????????????????????????

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). Inspiring visions and strategies are particularly important when giving people a purpose.

Customer Feedback 83

Customer Feedback Leadership Reporting Tools Weak Development Team 83

BrainMates

FEBRUARY 11, 2019

I’ve left Pausefest 2019 inspired about the next wave of products and how we Product people can keep our minds open and our tool-belts relevant. Below are the most exciting, future thinking things I took from Pausefest 2019. Right now in product management, we talk about the user persona and the buyer persona.

Artificial Inteligence 55

Artificial Inteligence Research Software Data Visualization Product Management 55

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. billion euros in 2019 according to NASDAQ. These customers range from dive bars, restaurants, exclusive clubs, to event stadiums. is a multinational company that develops and manufactures beverages.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mixpanel

JULY 30, 2021

LinkAja was formed in 2019 to tackle this opportunity by providing e-wallet solutions to Indonesia’s unbanked and underbanked population. In just two years, they acquired over 58 million registered users and have become one of the top e-payment solutions in the country. . Credit card penetration is also lagging at a meagre 0.07

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The upsides of product management include the fact that every day is different, you get to work with technology, it sets you up to be an empathetic leader and you get to see customers use what you created.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Mind the Product

APRIL 26, 2019

In this entertaining and insightful talk from Mind the Product Singapore 2019, Sherif Mansour, Distinguished Product Manager at Atlassian, shares some common misconceptions about the product management craft, how we need to think differently about those issues, and what we should be doing instead.

Weak Development Team 137

Weak Development Team Data Visualization Product Research Entertainment 137

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them. Prowly collected feedback and found that the feature that helped them grow was a media database. What is Product-Market fit?

User Testing 89

User Testing Feedback Software Research Software Product Marketing 89

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. Product Mission and Vision. A product vision is the big-picture “why” of your company. Your product vision describes the world that your company wants to create.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Community at the core. Prashanth: Yeah.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Modus Create

OCTOBER 13, 2020

So how did our tiny, fully remote, and distributed team managed to overcome these obstacles and take a new idea from birth to a fully functional product loved by thousands of users in just a few short months? We had already aligned on the overall vision, goals, and high-level opportunities to explore. How It All Started.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

Amplitude

JULY 17, 2019

Bertini and Stefaner almost always include a guest speaker to help them cover the data visualization topic for the day, bringing new insights that make each discussion unique. Inbound Insights from Marketing Professionals: Traffic and Leads Podcast. Inbound Insights from Marketing Professionals: Traffic and Leads Podcast.

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Business of Software Conference

JULY 13, 2020

Derek breaks the mould in two ways for his 2019 BoS Talk by opening the talk with an auction, and then closing the talk with a Q&A session that sees the audience answer the questions instead of asking them. Basically, tricking users into doing things they don’t want to do. Or selling customer data. In my view.

Customer Experience 59

Customer Experience User Testing Research Software Feedback Software 59

Business of Software Conference

MAY 7, 2020

In this BoS Talk from 2019, Alex will discuss how you can manage a portfolio of products successfully. Ups and downs forward and then customers say your product stock value proposition is useless. Can I acquire customers? Actually, I’ve worked with that customer segment, we know that customer etc.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

Usersnap

JANUARY 12, 2022

In short, the CPO oversees all aspects of a product’s vision, design, and development. They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. They ensure the seamless delivery of products to customers. . Need more customer feedback?

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Business of Software Conference

APRIL 24, 2020

So since then I became the CEO of what was then know your company and in the past year or as the year progressed what I realized is while we were originally helping CEOs of mainly small businesses really get feedback. You can do that on Slack – the purpose of a one-on-one meeting is to truly uncover potential issues and get feedback.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

The Product Coalition

OCTOBER 17, 2020

The Arguments for Change Tim Berners-Lee created the world wide web with a vision to democratise information & commerce, ensuring the underlying code was available for free. However, whilst the internet has created enormous opportunity and given marginalised groups a voice, Tim’s vision has hit some road blocks.

Reporting Tools 122

Reporting Tools Feedback Software Data Visualization User Testing 122

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. And we have us, as Team Swarm, focusing on user research, customer insights. We know our users, of course.”

User Testing 101

User Testing Product Research Presentation Research Software 101

The Product Coalition

DECEMBER 23, 2022

To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k Doing lots of product discovery work: dogfooding his own features, interviewing users, analyzing his data, or even engaging with engineers on better ways to improve the system design in the near future.

Analytic Tools 109

Analytic Tools Reporting Tools Feedback Software Product Management 109

Gainsight

NOVEMBER 30, 2020

[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights. The face of every Gainster past and present who has played a role in making the Customer Success movement a reality. Is Customer Success really a thing?

Customer Experience 101

Customer Experience Customer Feedback Events Finance 101

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Harvard Business School appointed Perri to teach product management in their MBA program in 2019. CEO of Product Labs.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107