Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Invest in two-way messaging.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. “Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Alchemer Mobile

MAY 19, 2020

In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Apptentive customers, on average, interacted with 24 percent of their consumers in 2019. In 2019, 92 percent of people across all in-app interactions responded to this outreach.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Userpilot

MARCH 29, 2024

You can use viral messaging, for example, to force customers to pay attention to your brand and ignore other brands. Step 1: Define your value proposition : To create a successful brand activation strategy, you first need to understand the value your product brings to the table and then create messaging that aligns with it.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

UX Studio: Product Management

OCTOBER 2, 2023

The expertise of our team lies in creating visually stunning website design and digital products. With over a decade of experience and a diverse team of over 120 individuals from across the globe, they’re united by a shared passion for bold ideas, creative craftsmanship, and efficient service.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. “How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”.

Reporting Tools 64

Reporting Tools Data Visualization User Testing Product Research 64

Userpilot

MAY 5, 2021

Basically, anytime data passes between people and/or systems, a workflow is created. Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. The goal is to bring users to your activation point when they link their accounts, import data, or perform the key activities you have set.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. ” and “What data supports users actively valuing it?” Mixpanel: Messages & experiments product. To fill this gap, Mixpanel launched a product called Messages & Experiments.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

AUGUST 30, 2019

Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. BoS USA 2019 BoS Europe 2020. So although it says positioning on the schedule this is going to be about messaging. Upcoming Events. Oh thank you.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. “How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. “How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

Gainsight

OCTOBER 1, 2018

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. After you start amassing customers, your Finance department will likely suggest that you think about the services you’re trying to optimally provide. Over time, you might want to outsource that Services team.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Finance 40

Mixpanel

FEBRUARY 23, 2021

And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. Pre-product launch, many startups find that qualitative data can be a valuable leading indicator. It makes sense intuitively. And this is what we heard. Earlier, squishy.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userzoom

MAY 9, 2019

In the following video and transcript of his talk at BetterUX London 2019 , James covers the reasons why they started, how they engaged the business and what the impacts have been. You guys have got a lot of a lot of insights to follow me as well. We didn’t have many tools. So I hope you have a great day.

User Testing 121

User Testing Product Research Research Software UX 121

Alchemer Mobile

MAY 21, 2019

We took exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report and segmented it by different app categories, including as Food and Beverage, Media, Retail, Travel, Lifestyle, and Finance. Average response rates to in-app surveys and messages by app category.

Webinar 37

Webinar Feedback Software Data Visualization Finance 37

Bain Public

SEPTEMBER 19, 2020

Part of this approach included integrating Xero with their internal tools and processes. The implementation of Xero was seamless, and within a few weeks, a full year of data was easily imported. The finance team immediately saw a one day per week productivity increase. By 2019, WatchMojo upgraded to Xero OAuth 2.0,

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

Intercom, Inc.

DECEMBER 19, 2018

. “The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences” The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

UX Studio: Product Management

MARCH 1, 2020

I got a message on Slack from the leader of our design team: “Do you have a minute? So the vote was not about getting a raise or not in 2019. First I sat down to collect and analyze industry data and came up with an ambitious plan. Raise our design service prices by 10%. But let’s start at the beginning.

UX 52

UX Data Visualization Finance Product Research 52

The Product Coalition

MARCH 21, 2019

It isn’t possible for an effective top down strategy to be fully formed and defined without the right level of context and data flowing up from the bottom. In some cases (with truly cross functional teams, such as a growth team, then there may be other functional leads like data analysts or SEO managers. That’s great!

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Userzoom

JULY 3, 2019

In the following video and transcript of his talk at BetterUX London 2019 , Paul discusses the huge benefits of integrating the user experience into the working methodologies of everything that’s going on across any organization. But it’s really important that we don’t let those tools then just sit in a drawer somewhere.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

StubHub

AUGUST 8, 2019

By Adam Ware, Senior HR Business Partner StubHub’s 2019 summer interns I can say with full confidence that StubHub has the best summer interns in the industry. They work across many departments at StubHub, including finance, marketing, and communications. Our interns are driven, courageous, and inventive.

Analytic Tools 8

Analytic Tools Feedback Software Reporting Tools Data Visualization 8

Business of Software Conference

AUGUST 1, 2019

BoS USA 2019 BoS Europe 2020. IBM had two or three of them, Digital had one data general had another, HP had a third. Application & software companies could offload much of the low margin professional services needed to customize and to adapt their code to the environment of the customer and not have to do it themselves.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Intercom, Inc.

MARCH 4, 2021

But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. Dee: Those core strengths around education, or coaching, or mentoring, I imagine you utilize those in your work now as an advocate for women of color in professional services. They don’t have the tools.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Intercom, Inc.

NOVEMBER 5, 2019

We’ve compiled our favorite insights from all three discussions along with additional material we’re airing for the first time. A huge thanks to our partners at Dialpad, Sherlock, Slack, Guru, Aircall, and Glofox for sharing their many insights. That gets into call recordings and voice analytics on that front.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139