Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

eG Innovations

NOVEMBER 30, 2021

HDX Optimization for Teams allows you to deliver 720p high-definition video calls at 30fps through your Virtual Apps and Desktops solution. The optimized solution can be thought of as splitting the Teams client into two, with the user interface living inside of the VDA and the media rendering/engine running on the endpoint.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Unity technologies, ADP, and Slack are just some of our new Gainsight customers.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Mind the Product

JULY 23, 2019

Set expectations through your job architecture, hiring, performance reviews, and growth conversations. Product management jobs can be seen as an escape route or an easy path in to tech. Don’t just pay lip service to change: make it real through your actions each day. Be explicit and deliberate. Resource Recommendations.

Leadership 96

Leadership Weak Development Team Consulting Technical Review 96

ProductPlan

MAY 4, 2020

I joined ProductPlan in the summer of 2019, excited to sink my teeth into creating product management content. So, lean in towards friendliness when using your communication tool of choice. Set up guidelines, tech, and communication expectations with your team. Another tool I use is Loom. It can be an isolating feeling.

Software Review 77

Software Review Technical Review Books Messaging 77

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. We’ll cover why in the next section, after reviewing examples. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. What happened exactly? They know the return policy.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. To further press the urgency of a robust CX strategy in your business, in 2019, Qualtric’s XM Institute published a study to better understand the impact of Customer Experience on business.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. The report attributes this growth mainly to the increasing popularity of both fast food apps (QSR—Quick Service Restaurants) and the rise of food delivery services.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. So one example is that we vet all of the reviews, right?

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. BoS Europe 2019 BoS USA 2019. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Reporters are constantly calling you. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Business of Software Conference

OCTOBER 1, 2019

Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Upcoming Events.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. April Dunford UK Book Launch Tour BoS USA 2019 BoS Europe 2020. Upcoming Events.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Gainsight

APRIL 29, 2019

But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. Very early on, I really focused on being friends with the developers and was really good friends with the designers and tech team.

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Userzoom

JUNE 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation. And finally, also the quality of the research results were affected, mostly due to not set standards of outcome.

User Testing 93

User Testing Research Software Product Research UX 93