Alchemer Mobile

MARCH 23, 2021

However, you need to look at all three metrics—especially the longer term—in order to understand how retention impacts customer sentiment and your product roadmap. Let’s focus on annual retention, an app metric that is generally not reported on due to the acceptance of regular, high consumer churn. Annual Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Bain Public

SEPTEMBER 14, 2021

Centech is dedicated to high-tech (deeptech) companies with high growth potential. Centech performs particularly well in the fields of medical technology, manufacturing, telecoms and microelectronics and other intelligent objects. Title: Strategic Product Baseline and Roadmap, Date: Thursday, September 16th, 2021.

Workshop 52

Workshop Technical Review Artificial Inteligence Data Visualization 52

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Building and sharing strategic roadmaps. Sample product roadmap from roadmunk.com.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. The Product Strategy: How We’ve Helped Blaise Transit.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

Gainsight

MAY 7, 2019

Meet some of these stellar human beings in person at Pulse 2019. Moatti is also a technology visionary, entrepreneur and investor. As if that wasn’t enough, she’s also an award-winning bestselling author and the mind behind, “ Mobilized: An Insider’s Guide to the Business and Future of Connected Technology.”.

Technical Review 49

Technical Review Product Research User Testing Customer Experience 49

The Product Coalition

MARCH 15, 2019

technology! I saw the evolution of a phone, I saw the internet transform businesses and personal lives, and I saw how technology made problems simpler. I knew I wanted be in the world of tech creation. Strategy Your product roadmap will show you how your product grows and how you can plan for it. Not quite so.

Technical Review 60

Technical Review Product Management Product Manager Government 60

Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. It’s also free to download. By Steve Jobs. My Customer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product Coalition

MAY 19, 2020

Then, you can use gap analysis to evaluate your IT systems and technology stack. Another place to look is at your user stories , customer feedback , or your product roadmap. Or, you might need to schedule more code reviews to ensure code quality stays up. So, is it time you reviewed your business’s future?

Reporting Tools 78

Reporting Tools Feedback Software Software Review Systems Review 78

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. 88% of buyers are influenced by online reviews when making purchase decisions ( Zendesk ). It costs between 5 and 25 times more to acquire new customers than to retain current ones ( Harvard Business Review ). Source: capterra.com.

User Testing 93

User Testing Feedback Software Customer Feedback Analytic Tools 93

The Product Coalition

FEBRUARY 4, 2020

It could be to delight customers (measured in positive reviews and referrals) or reduce abandonment. You might also be interested in: How to Use OKRs for Roadmap Prioritization and Planning 3. It’s also the simplest to understand for non-technical stakeholders. To do this, think about the goal you’re trying to reach.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. It’s also free to download. By Steve Jobs. My Customer.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Business of Software Conference

NOVEMBER 1, 2018

Rich Mironov – What To Do About Your Audience’s Real Roadmap Questions. Bruce McCarthy – Roadmaps Relaunched. The Biggest Software Company Culture Mistake (& Other Advice From A Tech CEO) – Interview with Isa Watson from Squad by Envested on the meaning of culture. BoS Europe 2019 BoS USA 2019.

Software Review 53

Software Review Magazine Workshop User Testing 53

ProductPlan

APRIL 25, 2019

Let’s review some of these project management principles and discuss how applying them can help product managers. You might start by building your product roadmap , a great way to help your team identify the product’s strategic vision. For a product manager, this blueprint should be a product roadmap. © ProductPlan 2019.

Product Management 87

Product Management Product Manager Management Management 87

Department of Product

MAY 22, 2020

In November 2019, Adobe shipped the iPad version of Photoshop. by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Mixpanel

APRIL 29, 2021

What’s the right balance between customer usage data, customer interviews, and general intuition when you’re trying to build the right product and product roadmap? To take it a step further, the performance reviews of everyone working on a certain customer behavior should be identical. Read on for the full discussion with Gokul.

Analytic Tools 76

Analytic Tools Data Visualization Customer Experience User Testing 76

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. In-app mobile surveys: There was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

ProductPlan

MAY 4, 2020

I joined ProductPlan in the summer of 2019, excited to sink my teeth into creating product management content. Set up guidelines, tech, and communication expectations with your team. Before I left, as a team, we reviewed the best ways to work together on collaborative projects and Slack communication best practices.

Software Review 87

Software Review Technical Review Books Messaging 87

The Product Coalition

DECEMBER 20, 2018

Roadmapping is one of the unsung heroes in the product arena. The principles of creating a Product Roadmap First of all: as PMs, you are assumed to hold an ability to improvise. In tech, things move so fast that a situation can easily move to unexpected corners. What should we include on a Product Roadmap? Useful, right?

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

Mind the Product

JULY 23, 2019

Set expectations through your job architecture, hiring, performance reviews, and growth conversations. Product management jobs can be seen as an escape route or an easy path in to tech. Invite Sales to a regular Product counsel where the roadmap, requests, feedback and tradeoffs are discussed. Be explicit and deliberate.

Leadership 93

Leadership Weak Development Team Consulting Technical Review 93

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Mixpanel

MAY 5, 2021

We’ll cover why in the next section, after reviewing examples. Tech costs. has exorbitant technical costs with maintenance example: Twitch tipping streamers through a system of “cheering” called Bits. Most notably, our NPS tripled in the last 18 months due to the focus on feature quality over quantity.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Roadmapping is one of the unsung heroes in the product arena. Perfect your roadmapping skills by learning from the examples below! Useful, right?

Roadmap 62

Roadmap Data Visualization Technical Review User Testing 62

eG Innovations

NOVEMBER 30, 2021

Less HDX traffic will be consumed due to the way traffic is shaped with the optimized approach. Server 2012 R2, 2016, or 2019, 2022 Standard and Datacenter editions. You should technically also be able to use a Platform layer for packaging. The solution is supported by both Microsoft and Citrix. Citrix VDA software requirements.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. By 2019, it had grown to nearly 10,000.

Product Strategy 67

Product Strategy User Testing Strategy Technical Review 67

Intercom, Inc.

DECEMBER 2, 2021

When tackling a technical design for a system, make sure you always understand the data models first. ” versus when you’re figuring out, “Hey, how should I tech design this?” ” and what are the data models and the moving parts versus what’s the solution versus the roadmap?

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. I bet you probably already know this, but 2019 is actually the 30-year anniversary of Microsoft Office. What did we build it in?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Business of Software Conference

JUNE 29, 2020

A lot of product teams are asked to deliver a fixed roadmap with some dates on it. So, this visual for those for the product folks in the room to tell a board that I made it up and it’s a 12 month roadmap for Netflix that I totally made up. So, deliver these specific features by this timeline. What would we build to do this?

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. So one example is that we vet all of the reviews, right?

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Mind the Product

APRIL 16, 2020

We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ). After a very promising product design phase, we sadly went from a very agile process to the bank’s traditional default waterfall technical delivery methodology.

Weak Development Team 134

Weak Development Team Banking Customer Experience User Friction 134

The Product Coalition

JUNE 28, 2020

To cut the long story short, we decided to build an Ad-Tech product that will aggregate all the Ad channels, DSPs we use to make the entire process much easier for the team and the client-side. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product.

Data Visualization 131

Data Visualization Technical Review Software Review Product Management 131

ProductPlan

MAY 30, 2019

Looking at Apple’s slick and popular product line, it’s obvious they were listening when Steve Jobs said “you have to start with the customer experience and work backwards towards the technology.”. For example, 90% of Amazon Web Services roadmap is driven by broad customer requests , indicating advance knowledge of a clear demand.

User Testing 96

User Testing Research Software Customer Experience Data Visualization 96

ProductPlan

JULY 10, 2020

To further press the urgency of a robust CX strategy in your business, in 2019, Qualtric’s XM Institute published a study to better understand the impact of Customer Experience on business. Fragmented technology investments. Their research further validates the bottom-line impact that emotions can have on a business.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65