2020 CTO Coach Customer Experience 
Mind the Product
NOVEMBER 28, 2019
By this he means that he doesn’t spend his time directly advocating for Amplitude products: “Although I think we have an amazing product, my role focuses on the surrounding systems and ‘culture’.”. Is it me communicating best practices or is it them inviting me in because they’re a prospective customer?”. It’s a very subtle thing.
Revulytics
DECEMBER 16, 2019
As product management becomes such an in-demand, lucrative career option, companies are carving out markets with offerings that enhance a product manager’s job to build and optimize customer-centric products. X4 The Experience Management Summit, Salt Lake City, UT. Date: July 13-14, 2020. hours of networking time.
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Intercom, Inc.
JANUARY 5, 2022
In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.
Lenny Rachitsky
SEPTEMBER 3, 2024
If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.
Userpilot
MARCH 7, 2024
Recently, I did a little experiment. After regenerating the image 18 times -and getting pretty much the same result every time – I gave up… According to AI, the ‘tech CEO’ is young, white, and male. That turned into an agency because everyone wanted their version customized. Because he is. of leadership roles.
Intercom, Inc.
DECEMBER 21, 2021
We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Code for America’s Amanda Renteria on defining the citizen experience. And the timing couldn’t be more urgent.
Andrew Chen
JANUARY 9, 2020
which has been taking all my time. 28 ways to grow supply in a marketplace (guest essay by Lenny Rachitsky, ex-Airbnb) I’ve been brainstorming and talking to Lenny, who spent time at Airbnb doing much of the same kind of work that I did at Uber. Fascinating infographic: Top grossing media franchises of all time.
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