Amplitude

JANUARY 26, 2021

As a user experience (UX) researcher, I use analytics and user testing research to determine how users interact with our mobile app and better understand how their customer experience leads to conversion. I came from a web analytics background and wanted to move into the mobile space, but to be honest, Chick-fil-A was not on my radar.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

The Product Coalition

OCTOBER 28, 2021

Around 85 percent of all companies in the DACH region rate the IoT as very relevant, according to the study “Internet of Things 2019/2020”. such as a lack of data protection, industrial espionage or cyber-attacks?—?are With their many interfaces, IoT systems already offer numerous attack surfaces?—?and and the trend is rising.

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Data Visualization Analytic Tools Systems Review Customer Experience 146

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

freshtrax

FEBRUARY 7, 2020

SF Pitch Night 2020: Think Global, Pitch Local was a great night for up-and-coming startups to showcase their innovative ideas, products, and services. SF Pitch Night 2020 is a bridge between startups and like-minded individuals from the Bay Area and Japan. Does the product or service have a Global Impact? Second Place.

Software Review 86

Software Review Startups Systems Review Data Visualization 86

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

SEPTEMBER 20, 2020

Join 650 peers and contribute to the Agile Metrics Survey 2020 Stakeholder Communication Channels During an Agile Transition Do good and talk about it?—?a Scrum Events There are plenty of opportunities for stakeholders to interact responsibly with a Scrum Team. Sprint Reviews are a zone free from death by PowerPoint.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

eG Innovations

DECEMBER 27, 2021

The eG Enterprise – Microsoft Teams Dashboard. There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular.

Data Visualization 52

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. To get onto this list, a tool has to offer interactive walkthroughs.

Analytic Tools 71

Analytic Tools Feedback Software Reporting Tools Data Visualization 71

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. 51 speakers from around the globe shared their success stories, strategies and hacks at the event. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. But, who should be in charge?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Amplitude

NOVEMBER 4, 2020

Our tool is fundamental to every stage of our product development process. Here are some recaps of a few of our “Amplitude on Amplitude” videos from the 2020 Amplify conference — you can find the full series here. We even wrote a playbook about it, and have used our own tool to help us understand what our North Star should be.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JUNE 28, 2021

CEM Strategy #1: Personalise user onboarding using data. CEM Strategy #3: Act on user sentiment data in real-time. Best customer engagement software tools to use. SaaS companies have access to a plethora of data banks that can be essential to build an excellent CEM strategy. Source: Userpilot Feature Engagement Analytics.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Amplitude

OCTOBER 30, 2020

A large part of their success can be attributed to effective cross-functional data leadership. At this year’s Amplify conference, Maura Church, director of data science at Patreon, shared how her team empowers the entire organization to make smart business decisions. Data Science Across All Departments at Patreon. Storytelling.

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

Modus Create

APRIL 6, 2020

Many companies, to support social distancing measures and restrict the outbreak of COVID-19, were forced to cancel or postpone major events this year. Atlassian is ready to take on the task of not only being the creator of your team’s favorite tools, but also host the applications themselves, guarantee a 99.9% So, if your team….

Software Review 52

Software Review Data Visualization User Testing Enterprise 52

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. An Activated user is one who has realized First Value from your service. Measurement Terminology. Account Attributes.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. ” and “What data supports users actively valuing it?” We’ll cover why in the next section, after reviewing examples. Previously, he led growth and product teams at Instacart and Zynga. Incompatibility.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Gainsight

JUNE 10, 2021

Every year we are astounded by the attendance at Gainsight’s Pulse events. As the world began to open back up, we were excited to see our Pulse Everywhere conference evolve into a hybrid event. The Visionary 2020 Winner: Jamf . They also discovered the ability to predict future ARR growth. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Imaginary Cloud - Design

JULY 2, 2020

The issue with the second scenario is that general high-level practices can be found (with a more relevant context) in any good design framework or design system (for instance, Google and Apple design guidelines). This is clearly illustrated when the book describes the part of making the visuals.

Books 138

Books Technical Review Research Software Data Visualization 138

Modus Create

FEBRUARY 1, 2022

When building complex applications, development teams often employ a microservice architecture pattern to achieve a maintainable, testable, and loosely coupled service structure. The core of any good segmentation plan is identifying and documenting all of the authorized data flows the application is allowed to make.

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

freshtrax

AUGUST 23, 2022

It is always interesting to examine how statistics change over time, especially while living through a global event like the COVID-19 pandemic that is changing the course of history before our very eyes. Our new ebook, “100 Facts to Understand the Motivations Behind Japanese Behaviors” was based on some data published in 2017-2018.

Transportation 52

Transportation Systems Review Healthcare Customer Experience 52

Gainsight

OCTOBER 22, 2020

In the current, increasingly complex economic situation, many CFOs , and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. KBCM Technology Group’s 2020 SaaS Survey Results indicate that the cost to acquire one dollar of new customer Annual Recurring Revenue (ARR) is $1.60.,

Research Software 59

Research Software Reporting Tools User Testing Customer Experience 59

Modus Create

MARCH 16, 2020

Our own internal infectious disease response plan is based on the CDC’s Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19), February 2020. We structure our organization and client service around Agile methodologies: building business plans and processes that can rapidly respond to changes.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Userpilot

JANUARY 19, 2021

Use the insights from these measurements to improve your product experience. The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). Ditch the vanity metrics and focus on actionable data.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Amplitude

MAY 27, 2020

As part of our goal to continue helping our community during these times, we wanted to share with you critical data, found below, on the state of digital products across industries and provide context on how businesses are responding to the changing winds. 10 years vs. 8 weeks pic.twitter.com/aySbP0Xpd4 — 2PM (@2PMinc) May 16, 2020.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

Userpilot

NOVEMBER 18, 2020

You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. Power users are getting a lot out of using your tool. That review on Capterra you didn’t ask for? And – best of all – they will refer your service to people they know.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Upcoming Events. BoS Europe 2020 BoS USA 2020. Forecasting is another important tool.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. Why risk your product’s star rating, negative reviews, and your company’s reputation on something that is completely avoidable?

User Testing 69

User Testing Technical Review Product Research Research Software 69

The Product Coalition

NOVEMBER 30, 2020

(Please note that I will continue using ‘role’ on occasions throughout this document, although the Scrum Guide 2020 now speaks of ‘accountabilities.’) Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’? In what Scrum events shall the Product Owner be participating?

Product Research 89

Product Research User Testing Research Software Feedback Software 89

Usersnap

APRIL 27, 2022

For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. How is SaaS churn calculated.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Business of Software Conference

NOVEMBER 4, 2019

Upcoming Events. Q&A with Rich Mironov BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Do you have some data even on that kind of experiment? And one of the first things they stopped was quarterly reporting.

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Reporting Tools Software Review Data Visualization Artificial Inteligence 67

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

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Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

JULY 8, 2020

Maybe you don’t have any data yet? Access data needs to be combined with other metrics to get a true picture of Activation. #2 Once the combination of user’s actions and events takes them over a certain score, they are deemed to be active users – but crucially, there are MANY DIFFERENT WAYS to build up that threshold score.

Onboarding KPIs 60

Onboarding KPIs User Testing Customer Experience Analytic Tools 60

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store.

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Feedback Software Research Software User Testing Data Visualization 40

PMLesson's Ace the PM Interview

AUGUST 8, 2022

Events Google hosts a multitude of professional events year-round, each one providing an opportunity to mix and mingle with fellow employees, as well as other industry professionals. These events can be a great way to learn about new technologies, advances in your field, or simply to make new friends.

Technical Review 52

Technical Review Data Visualization Engineering Naming 52

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. More often than not, they can't build it by themselves due to various constraints and look to hire a product for the job. In the business of product building, we too deal with systems.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52