Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team? Ease of workaround solutions.

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team? Ease of workaround solutions.

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

Indicative

JANUARY 14, 2021

That leaves a large and ever-growing number of health, wellness, and fitness apps competing fiercely for a relatively stagnant number of customers—meaning product teams have to work hard to improve onboarding and engagement in order to retain customers. Let us now look at how these cohorts are broken down and visualized. .

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Centercode

NOVEMBER 13, 2020

2020 has been aptly dubbed the “Year of Streaming.” ” Movie premieres, live concerts, conventions, and other normally in-person gatherings are joining the vast popularity of streaming media and games made possible by streaming services all over the world. But every opportunity comes with challenges close at its heels.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Userpilot

JANUARY 19, 2021

Use the insights from these measurements to improve your product experience. Ditch the vanity metrics and focus on actionable data. Source: Userpilot Feature Engagement Analytics – why not try it in your app? Word of mouth in customer development calls. Using analytics tools such as Heap.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Usersnap

APRIL 27, 2022

For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. How is SaaS churn calculated.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Intercom, Inc.

OCTOBER 10, 2019

He’s also had a direct hand in the authorship of five books, including Information Architecture for the World Wide Web and Search Analytics for Your Site. We will work with you over months iteratively to develop that idea. Louis: Technology is just a tool, right? Short on time? Show up with an idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Gainsight

APRIL 15, 2019

By the way, in case you didn’t feel like clicking on last year’s recap blog, this was a picture of me from the time I was writing it—from the hospital: I won’t tempt the fates by speculating about my health around Pulse 2020. Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Customer Data Infrastructure.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

ProductPlan

OCTOBER 29, 2019

The developers will handle it. They’re handing over personal information, financial data, photos, term papers, contracts— all kinds of sensitive materials. When we talk about the customer journey, it, unfortunately, must include these kinds of unfortunate events. Security is someone else’s problem. It’s up to IT. Sound familiar?

Roadmap 40

Roadmap Weak Development Team Technical Review Software Review 40

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Upcoming Events. BoS Europe 2020 BoS USA 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? The cost to store data has gone way down.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Gainsight

JUNE 9, 2021

Her diverse CS experience across various segments makes her insights highly valuable. They envisioned themselves as a CS Pit Crew for a racing team with the CSM as the driver. Utilizing data analysis, they can adjust the needs of their customers and the growth engine. The answer? Fine-tuning through efficiency?

Customer Experience 52

Customer Experience Weak Development Team Framework Technology 52

The Product Coalition

JANUARY 26, 2024

The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. However, when you only have days or weeks to gather actionable insights, you cannot boil the ocean with in-depth or extensive research methods. So let’s talk about mini-research.

User Testing 101

User Testing Product Research Research Software Data Visualization 101

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Download the Scrum Guide 2020 Reordered for Free The Scrum Master Theses in Detail The Role of the Scrum Master This first set of the Scrum Master theses addresses their role in the Scrum process.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Remote & Cross-functional Product teams. Analytics & Experimentation.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Surya Suravarapu

FEBRUARY 27, 2020

link] — Surya Suravarapu (@surya_s) February 5, 2020 Jobs to be Done has several interpretations, which is leading to more confusion. It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." This [desire] is also the source of all progress. Okay, back to the business.)

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Business of Software Conference

MAY 7, 2020

Upcoming Events. BoS USA Online 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I’m not going to talk about these two first books in the last couple of Business of Softwares I talked about the tools, business models, value propositions.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries. There seems to be a belief?

Agile 175

Agile Startups Technical Review Software Review 175

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world.

Product Research 293

Product Research User Testing Research Software Analytic Tools 293

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. 5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. While sometimes innocuous, many of these events resulted in users of the Zoom platform being harmed emotionally.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? But, who should be in charge? Actually, no. Not so much!

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. We hear Kevin’s predictions for the future of SEO and why keywords might not be as important as we think. And I would say I have a very analytical and ambitious mind.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

MAY 18, 2020

She has been based in Singapore for the past two years, will be speaking at BoS Conference USA Online as well as running online product masterclasses in the lead up to the event. Lean Startup changed how we built products when it was published in 2011 – it lowered the risk in innovation by shortening development cycles.

Vision 52

Vision Weak Development Team Government Data Visualization 52

Modus Create

FEBRUARY 1, 2022

When building complex applications, development teams often employ a microservice architecture pattern to achieve a maintainable, testable, and loosely coupled service structure. The core of any good segmentation plan is identifying and documenting all of the authorized data flows the application is allowed to make.

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

ProductPlan

JULY 15, 2021

A 2020 study conducted by Clutch surveyed over 500 businesses. As a product leader, your product vision anchors everything you communicate to your team. First, you must realize you need to test your product vision before developing a product strategy. The end of the fiscal year can provide your team with the time to adjust.

Vision 53

Vision Product Research User Testing Weak Development Team 53

Userpilot

NOVEMBER 11, 2020

Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology! DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

NOVEMBER 18, 2020

You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. Power users are getting a lot out of using your tool. And – best of all – they will refer your service to people they know. Realizing lots of value.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Business of Software Conference

JULY 28, 2020

Upcoming Events. Online Masterclasses BoS USA Online 2020. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I kid you not that’s actually a keyword out of the PCI data security standard that you have to meet if you take credit cards that is not defined.

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Business of Software Conference

APRIL 7, 2020

Now, the thing is is that a lot of customers when they look at the different services provided, and the different products, and the different subscriptions there’s so many options. So there is again like a data breakdown almost really trying to understand who the customer is and why and we’ll talk about that.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. Upcoming Events. April Dunford UK Book Launch Tour BoS USA 2019 BoS Europe 2020. I even left a bunch of slack channels for different projects, different teams.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

JANUARY 31, 2020

You can spend as much as you want on developing a product, but no one cares how much you spend – they only care about it’s value. Rich is returning to BoS in 2020! Upcoming Events. BoS Europe 2020 BoS USA 2020. And your typical team costs you per year? Rich Mironov, Smokejumper Product Executive.

Weak Development Team 59

Weak Development Team User Testing Customer Experience B2B 59