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2020: The Last Stand for Legacy Technology Vendors

Gainsight

For legacy enterprise software companies, this game of “kick the can down the road” often plays out in terms of their strategy around “transformation.” That’s doubly true since many on-premise software companies carry the weight of massive debt loads due to recent Private Equity deals.

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How our infrastructure scales alongside our customers

Intercom, Inc.

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?

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Top Cross-Platform App Development Companies in 2020

The Product Coalition

To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. Every day Red Foundry helps tackle complicated challenges that businesses face when it is going about mobile technology. You might wonder?—?why

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10 Things We Learned About Customer Success in 2020

Gainsight

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great.

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

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Top 5 User Experience (UX) Design Agencies in 2020–2021

The Product Coalition

Since the establishment, this team has shipped more than 700 successful projects for businesses of all sizes, including startups, SMEs, medium-sized businesses, and large enterprises. This agency helps forward-thinking technology companies create intuitive and engaging digital products and deliver services that bring measurable results.

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What is Mobile Product Management?

Alchemer Mobile

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Due to rapidly-evolving technology, customers have high expectations for the products they use.