Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Product Innovation Educators

MAY 18, 2020

After hosting the 2020 virtual summit for product managers and product VPs, I’ve been asked many times for my lessons learned: what made it great, what would I do differently, what advice I have, what I learned about launching a product, etc. 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked.

User Testing 119

User Testing Research Software Feedback Software Reporting Tools 119

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Prowly collected feedback and found that the feature that helped them grow was a media database.

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The Product Coalition

JUNE 14, 2020

It’ll describe some points divided as follows: Setting the product vision Getting people onboard (stakeholder management) to make it happen How to talk with other areas to get to this vision Why is setting a Product Vision important? Alice Product Manager”- Without Product Vision, any direction will be taken.

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Vision User Testing Onboarding KPIs Product Research 82

Atlassian

JANUARY 27, 2022

In 2020, with the announcement of TEAM Anywhere , we committed to a new way of working: the majority of our team members – many of whom were office-based before the pandemic – can now choose to work from anywhere. In Technology. Low-code solutions deliver value quickly. Atlassian is now a distributed workforce. Related Article.

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The Product Coalition

NOVEMBER 10, 2020

Facilitating the human touch through pixels 2020 has been a year of many lessons. These recent events highlight the criticality of the pockets of human-centered innovation that enable technologies to become more understanding of and empowering to consumers. What is human-centered technology?

Feedback Software 136

Feedback Software User Testing Customer Feedback Customer Experience 136

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. And ultimately, profit!

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Sachin Rekhi

AUGUST 4, 2021

So in 2020, I took a survey of all the available product management courses out there. Some mentioned that while they had worked as a PM at startups for several years, they felt they still lacked the skills and tools to reach the next level in their career growth. I found the same gap amongst the PMs I regularly mentored.

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Technical Review Onboarding KPIs User Testing Feedback Software 167

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

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Feedback Software Analytic Tools Research Software User Testing 52

Nulab

OCTOBER 28, 2020

Good teamwork is a mix of effective leadership, open collaboration, and helpful tools to make it all easier. Buffer’s State of Remote Work 2020 report listed collaboration and communication struggles as the top problem among remote workers. Bad tech : Inadequate technology hinders communication and collaboration. Image Source ].

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Feedback Software Reporting Tools Technical Review User Testing 125

Centercode

NOVEMBER 23, 2020

In addition to the detailed, qualitative feedback testers give during beta and delta, the constant flow of sensor and usage data provides a big, market-aligned data set for training machine learning before release. Here’s where your beta testers can step up to the plate again. Who’s Doing It Right.

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Research Software User Testing Reporting Tools Feedback Software 98

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. Userpilot is a phenomenally versatile onboarding tool.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

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Naming Feedback Software User Testing Product Research 52

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices.

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User Testing Customer Feedback Customer Experience Feedback Software 40

Alchemer Mobile

NOVEMBER 23, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. I love the quote, ‘Be stubborn on vision, but flexible on details.’ Here’s what Lauren had to say! Q: How do you measure success?

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Product Research Product Management Product Manager User Testing 235

Intercom, Inc.

JULY 29, 2021

Well, at the beginning of 2020, no one had the playbook for that. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. SaaS is the subscription business. Putting people first.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. In this piece, we’ve gathered some of the most talented and productive UX professionals in 2020. Top UX Agencies in 2020 1.

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UX Research Software Feedback Software User Testing 95

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings.

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User Testing Customer Feedback Technical Review Data Visualization 98

The Product Coalition

JUNE 1, 2020

“Yeah, but…”: the Litmus Test for Platform Businesses Uber, Facebook, Airbnb, Amazon?—?these these are all successful companies with a platform business model. You might also know it under names like “multi-sided platform”, or “marketplace”.) but the presence of the platform there needs to be relevant. New York: W.W.

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Feedback Software User Testing Travel Advertising 78

The Product HQ

JUNE 10, 2024

So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills. For example, consider a scenario where a B2B product manager decides to create a new marketing tool targeting marketing professionals. It also provides access to industry news.

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B2B Product Research User Testing Data Visualization 52

The Product Coalition

JUNE 14, 2020

They help you to find your product-market fit , get stakeholder and user feedback, and start building buzz around your upcoming launch. They’re also a great communication tool between you and your designers/tech teams, and they help you understand what it is you’re building. Not testing your ideas is a great way to fail fast.

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User Testing Feedback Software Customer Experience Data Visualization 102

Alchemer Mobile

AUGUST 25, 2020

For some brands, they’re moving the mobile app experience out from product and into marketing. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Due to rapidly-evolving technology, customers have high expectations for the products they use.

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Technical Review Product Management Product Manager Software Review 130

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. So in the B2C world, everyone wants to capture a customer’s feedback.

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Customer Experience User Testing Customer Feedback B2C 52

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. That means you can stand out in a saturated SaaS market, reduce customer acquisition costs, and drive more recurring revenue. .

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Bain Public

JULY 13, 2020

Founded in 2018 with a mission to make public buses the most convenient transportation solution, Blaise Transit uses an AI-based software platform enabling transit agencies to run on-demand bus services using existing vehicle fleets and bus stops. cities since January 2020. Other Companies We’ve Worked With.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

ProductPlan

MARCH 23, 2023

Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%). That means over half of the product managers are reacting to internal and external feedback instead of planning for the long term. Their product strategy is reactive.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Two, we also have a vision to expand our offering and to make it even more competitive not just for the “now,” but also for the future.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

The Product Coalition

AUGUST 7, 2020

Usually, they’ve been burnt in the past by a release full of bugs, or they’ve released a solution that customers couldn’t use or didn’t want. Software releases that deal with health and safety need some special consideration that is a bit beyond the scope of this post, even though you can take some of the principles here. “If

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Bain Public

JANUARY 21, 2020

In collaboration with Notman House and chosen from a list of 13 startups, starting January 2020, we will be providing our Product Capability Building Program for Pre-Seed Founders, pro bono to LUCA Theory, a rising Montreal startup. The solutions are not obvious and success is not guaranteed. "We What is Notman House exactly?

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User Testing Feedback Software Startups Customer Experience 52

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. The 2020 Summer Olympics in Tokyo finally took place. And so, customer feedback, that’s the input.

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Reporting Tools Feedback Software Research Software Technical Review 118

PMLesson's Ace the PM Interview

SEPTEMBER 6, 2019

Question : How would you design an emergency system for the 2020 Olympics? So the goal of this emergency system is to help those attending the 2020 Olympics get to safety as quickly as possible during a natural disaster. Users I want to first think through the users of this emergency system. How does that sound?

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Feedback Software Technical Review Systems Review Vision 40

Innovatemap

JANUARY 19, 2021

All the questions and feedback customers provide can be valuable for healthcare organizations, but the conversation is often left siloed in the channel where the customer conversation took place. Brown had a clear vision for how her company could benefit healthcare organizations and – as a result – their customers.

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Branding Research Software Feedback Software Healthcare 52

Usersnap

JULY 9, 2020

You’ve got to start with the customer experience and work back the technology, not the other way round. CEM is not getting feedback for customer service but collecting feedback to improve overall company experience. Instead of chasing customers for feedback and answers, what if you listened to what they are already saying?

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Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Userpilot

FEBRUARY 17, 2021

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. India Software Product Management Summit.

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Research Software User Testing Product Research Analytic Tools 98

Gainsight

JUNE 23, 2020

Looking back now, it’s hard to believe that 2020 kicked-off just like any other event year in the fast-paced world of B2B SaaS. . In the end, the human-first approach worked better than getting legal teams involved and we were able to find a positive solution that worked for all parties. Pivot…Pivot…Pivaat!

Events 88

Events Feedback Software Technical Review Systems Review 88

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Pulse 2020 – Back to Moscone (Or So We Thought). The same held true when we decided to go virtual in 2020. The venue was booked.

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Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

FEBRUARY 5, 2021

Where the cards are stacked against us is that positive customer feedback for our product idea during a customer interview is at the weaker end of the validation spectrum. This is the first step in avoiding positive customer feedback that may not be true. Customers quickly become defensive if they feel that they are being sold to.

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