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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Sound good? Make personalization a priority.

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Startups, Avoid Being Vitamins At All Costs

The Product Coalition

In mid-May 2020, we were just closing our seed round after an 8-week-long fundraising process. In the end, we had great momentum on the deal size, but if we considered revenues as our KPI, we were at a standstill. Originally published at [link] on August 28, 2020. It wasn’t helping them much.

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Six predictions for the UX and CX industries in 2020

Userzoom

As we wrap up another thrilling and fast-paced year in the life of the experience industry, it’s time to take a quick breath, take stock of how far we’ve come and think about what’s in store for 2020. In 2020, more CX Pros will understand that the current way to measure CX is rather limited and reactive.

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The Three True-North Metrics that Your Product and Business Need

The Product Coalition

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

KPI
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Your #1 KPI as a Product Manager

Speaker: Shardul Mehta, VP of Product Management, American Well

Those are all valuable to track, but they're not your #1 KPI. Because to understand your #1 KPI, you need to understand your primary job as a product manager. He'll share the #1 KPI you must track to ensure your product delivers true business value - and how to align your teams around it. Bugs resolved? Sprint velocity?

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Key Advice and Strategies for Mobile Product Managers

Alchemer Mobile

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Go beyond NPS as a core KPI. Customer behaviors and preferences are shifting daily – as are their emotions.

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Your guide to 2020 product planning: setting goals, prioritizing your roadmap, and gearing up for growth

Mixpanel

Equipped with the clarity and wisdom that only a new year can bring, you’re ready to embark on your 2020 product planning journey. Below, we’re sharing the TL;DR from some of our most popular articles on product planning to date—from setting goals, to roadmapping, to identifying growth KPIs—to help guide you along the way.