2020 Technical Review User Friction 
Intercom, Inc.
MARCH 10, 2022
The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.
Alchemer Mobile
AUGUST 27, 2020
If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Customer behaviors and preferences are shifting daily – as are their emotions. You don’t need a technical degree to be a strong PM.
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Intercom, Inc.
FEBRUARY 10, 2022
Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.
The Product Coalition
MARCH 24, 2021
Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. As we do not have yet data available from live customers?—?or
Gainsight
JUNE 11, 2025
Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.
Modus Create
FEBRUARY 16, 2022
Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. In today’s world, every company is a technology company.
The Product Coalition
NOVEMBER 6, 2019
In tech, things move so fast that a situation can easily move to unexpected corners. Roadmaps can also help you establish commercial awareness within a particular sector, as you have to make a case for potential customers and the way to attract them. Make sure that you have good communication channels with your technical teams.
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