UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. As you act on your 2021 app retention strategy, here are the app retention benchmarks to aim for. App Retention in 2021. For 2021, here are the three primary app retention benchmarks to aim for.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

eG Innovations

JANUARY 27, 2022

New Survey Data on Cloud Technology Adoption Trends. In the second half of 2021, eG Innovations partnered with the DevOps Institute to conduct an online survey of more than 900+ individuals from Sys Admin, DevOps, SREs, and other IT backgrounds. The adoption of Kubernetes, container, microservices, and PaaS technologies.

Reporting Tools 52

Reporting Tools Technology Data Visualization White Paper 52

Gainsight

MAY 13, 2021

According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. The expansion of Customer Success, as a practice, into industries beyond technology. It’s definitely worth the read.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Intercom, Inc.

AUGUST 26, 2020

In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. A technology-driven playbook emerges. In fact, 55% of support leaders plan to increase their spend on technology in the coming year. Their top objectives are to make it more efficient and consolidate their tools.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. The company has a feedback tool in place to gather feedback to identify and solve issues quickly. Proactively communicate in-app: Investing in retention over acquisition has become a primary focus for many brands in 2021.

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Live chats – Drift.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. billion U.S.

Data Visualization 105

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 105

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

JULY 16, 2021

Retention rates are an indicator of whether or not your product or service is high-quality and valuable. ? Read: 2021 App Retention Benchmarks. Without a feedback system in place, product managers won’t receive this feedback before it’s too late. Strategies to improve customer retention. Ready to get started?

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Modus Create

JUNE 30, 2021

Welcome to quarter three, 2021. Towards the end of 2020, we made five predictions on digital transformation trends for 2021. In February, Forbes mentioned that CMOs must fully dedicate their leadership, strategy, and operations to the total customer experience to succeed in the future. Rise of the Super Boutiques.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

The Product Coalition

AUGUST 28, 2023

While my college memories from 2009 were punctuated with the hum of videotape lectures, a new dawn was on the horizon, heralded by platforms like Coursera. As the years rolled on, my relationship with the platforms deepened. As I transitioned into the dual role of Director of Product and educator, the platforms played a pivotal role.

Reporting Tools 124

Reporting Tools Artificial Inteligence Education Engineering 124

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. Cardboard is a wonderful solution suitable for businesses of all kinds.

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Feedback Software Data Visualization Reporting Tools Roadmap 52

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

MARCH 11, 2024

Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy. A 2021 study by Insider Intelligence showed that 63% of Evernote users who upgraded to a paid plan did so after reaching the device syncing limit on the free tier.

Research Software 106

Research Software Reporting Tools Artificial Inteligence Customer Experience 106

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Travel Apps in 2021.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Below is a summary of how Finance app fared over the course of 2021. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Finance Apps in 2021. Mobile teams prioritized proactively communicating with their consumers in 2021.

Finance 261

Finance User Testing Feedback Software Research Software 261

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Many local and international design thinking companies offer similar services. Top design and innovation consulting firms 2021. UX studio .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Powering support at scale. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

AUGUST 21, 2021

In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS. You can measure feature engagement by tracking feature usage using a tool like Userpilot. Let's begin!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JUNE 14, 2021

In this article, we’ll go over the basics of product analytics, along with the best collection of analytics tools to serve your product needs. McKinsey’s CMO survey found that more than 85% of companies reporting extensive use of customer analytics claimed to achieve a significant value contribution from it. Table of Contents.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same?

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. Here are our top takeaways from The State of AI in CS, 2023 Report.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 159

User Testing Product Research Testing Reporting Tools 159

Userpilot

JULY 20, 2021

Let’s walk you through the steps we follow in order to gather these valuable findings before translating them into a custom-made growth strategy for SaaS companies. In short, here are the things you should be checking for in a product audit: reported problems. reported ICP. Reported problems. positioning. churn rate.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. That’s why we recommend proper tools that help you receive specific and actionable insights. Better products and services.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

eG Innovations

MAY 28, 2021

WorkSpaces eliminates the need to procure and deploy hardware or install complex software. Logon Simulators are a common tool used for VDI and digital workspace monitoring. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Intercom, Inc.

APRIL 5, 2022

Introducing Switch, Intercom’s personalized solution to high inbound call volume. Instead, we wanted to help our customers expand their users’ choices, complementing and upleveling the excellent customer service they already offer. A true game changer for customer service.”. That’s the logic behind our latest feature, Switch.

Inbound 209

Inbound Customer Experience Reporting Tools Messaging 209

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98