Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

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Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? 86% of buyers are willing to pay more for a product if they have a better customer experience. No worries!

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Userpilot

JANUARY 26, 2022

In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. How they are benefiting from your product.

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Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Benefits of the SaaS user onboarding process: Improved retention. Welcome new users.

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Userpilot

JUNE 30, 2022

Do you plan to design your product strategy around some examples of success metrics? As your strategies and objectives change, so should your success metrics. You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management. Let’s dive deep!

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Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. What is user onboarding?

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Userpilot

JULY 6, 2022

The loss of customers indicates that your product is not providing value to them in the long run, which can negatively impact profitability and the likelihood of establishing lasting relationships with your customers. To reduce revenue churn, you can use welcome screens to provide personalized onboarding flows and improve user onboarding.

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Userpilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. How many customer segmentation tools are out there? Dozens, hundreds?

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Userpilot

JANUARY 17, 2022

Net Promoter Score ( NPS ) is a survey based on a 0-10 scale made to gauge customer loyalty to a product or service. Adding a follow up qualitative question asking users to motivate their score choice makes NPS more than just a vanity metrics – it allows you to get insights into what drives customer loyalty. Register here.

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Userpilot

JANUARY 20, 2022

So why should your onboarding be any different? A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. Hotspots or native tooltips.

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Userpilot

OCTOBER 18, 2021

To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. You can measure growth by using various metrics like pirate metrics. billion in 2022. Dave McClure’s Pirate Metrics.

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Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

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Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. Then, it’s a matter of investing on onboarding and set them up for success. Martin Kõiva , Founder & CEO of Klaus.

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Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. Userpilot dashboard.

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Userpilot

NOVEMBER 6, 2023

The top metrics to measure customer growth rate. Five customer growth strategies to implement: Help users discover features relevant to them. Drive engagement and product adoption with product guides. How different metrics affect MRR. Below are seven essential metrics to track. What is customer growth?

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Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention.

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Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. Sending customer satisfaction surveys regularly and asking customers how to improve your product.

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Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. This makes products less sticky and retention more difficult.

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The Product Coalition

JANUARY 17, 2022

APIs play a number of roles starting from supporting simple use cases like enabling a mobile app to supporting a range of internal initiatives to enabling an ecosystem to be the primary product and revenue driver themselves.

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Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

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Userpilot

JUNE 21, 2022

Why do you need customer onboarding statistics? In SaaS, customer onboarding is a continuous and comprehensive process. This calls for you to know the relevant industry statistics to use as benchmarks to guide your onboarding strategy. 63% of customers think onboarding is key to deciding to subscribe to a product.

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Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. The three main types of KPIs are quantitative, qualitative, and leading KPIs. Leading KPIs.

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The Product Coalition

FEBRUARY 3, 2022

A product leader’s number-one responsibility involves cutting through the hype and helping leadership understand where that company sits within the value delivery system of a new product. where do product leaders start? This is still very much a niche product (even if it’s exploding within its own niche). With Web 3.0,

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Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics.

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Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. The higher the customer retention rates, the more customers are satisfied with your product, and vice versa.

Customer Experience 98

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Userpilot

FEBRUARY 9, 2025

When Duolingo redesigned its app in 2022, engagement spiked overnight. Many product teams fall into the same trapmistaking engagement for success. To make the most sense out of your data, you need more than just metrics. feature usage numbers) tells you what is happening, qualitative data (e.g., The problem?

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Userpilot

MARCH 10, 2022

In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. User retention is a metric that tells you how many users keep returning to your product over a given period. Onboarding gamification rewards customers for completing certain actions. So, let’s dive in!

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Intercom, Inc.

MAY 17, 2022

A couple of weeks ago, I spoke about the future of engagement at AdWorld 2022. In 2022, we can no longer separate digital and physical business. There are so many channels to reach your customers – your product, site, or app is the best one of all. Engagement is about your most important metric: Net Retention Rate.

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Userpilot

JULY 22, 2023

Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. The LTV:CAC ratio evaluates the financial health and efficiency of your product marketing and customer acquisition efforts. Your CAC for 2022 would thus be = $100,000/1,200 = $83.33.

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Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

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Userpilot

JANUARY 31, 2023

TL;DR Customer satisfaction measures how satisfied your customers are with your products. Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and Net Promoter Score (NPS) are 3 key metrics to measure customer satisfaction. CSAT measures the degree of your customer’s satisfaction with your products.

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Userpilot

JUNE 25, 2022

Whether you're already using Whatfix and are not happy with it, or you're just looking for the right digital adoption for your use case (user vs. employee onboarding) – we have the right answer for you! Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies.

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Userpilot

MARCH 7, 2022

Sadowski, the Founder, and CEO of Brand24, in one of our Product Heroes episodes. Watch all Product Heroes episodes here. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. Challenge #1: Stand out with product experience.

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Userpilot

JANUARY 3, 2023

Metrics to measure the success of your automation efforts. Create interactive product demos to enhance customer experience. Key metrics to measure the success of your automated customer retention strategy: Customer retention rate. This insightful guide provides all the actionable steps you need. Monthly recurring revenue.

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Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

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Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. Make the product itself a key player in the customer lifecycle and experience. . At the center of this new philosophy is product-led growth (PLG).

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Gainsight

AUGUST 19, 2022

Whatever it is, we’re pretty sure we beat it at Pulse 2022. . If you ask us, and the thousands of Pulse 2022 attendees, the experiment is working. . Day one started with Building a Customer Success Organization Through Business Transformation, featuring Erika Cowen, VP of Customer Success, F5. Director of Growth at OpenView.

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