The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

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Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 290

User Testing Reporting Tools Customer Experience User Friction 290

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Satmetrix Systems, Inc., and Net Promoter System?

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Data Visualization Product Research Reporting Tools Feedback Software 197

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

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User Testing Product Research Reporting Tools Testing 75

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Productside

AUGUST 26, 2022

. in our “Behind the Product” series, we highlight Product Management concepts used in the products and services in today’s market. . For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The mentality is to fail fast and figure out solutions quickly.

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Reporting Tools Technical Review Systems Review Agile 156

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market. Let’s dig in!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Alchemer Mobile

NOVEMBER 21, 2022

Data from 2022 Mobile Customer Engagement Benchmark Report. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. Love Dialog.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

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User Testing Product Research Research Software Data Visualization 59

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. In-app survey tools like Apptentive allow you to proactively hear from up to 90 percent of your consumers.

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User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. Insights may be incorrect due to a lack of context or domain knowledge.

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UX Planet

JANUARY 29, 2025

Serving as the primary tool for showcasing skills and experience, they have been the gateway to countless career opportunities. However, in todays rapidly evolving job market, where attention spans are shorter and technology drives decisions, traditional resumes are struggling to keepup.

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Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

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Reporting Tools Data Visualization Software Review Technical Review 212

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play.

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Feedback Software Research Software Reporting Tools Systems Review 59

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

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Research Software Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. According to a 2022 user survey by Statista , 72% of Spotify users who upgraded to Premium cited ad removal as a primary motivator.

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Research Software Reporting Tools Customer Experience Artificial Inteligence 145

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson sees great potential in these areas.

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Reporting Tools Research Software Artificial Inteligence Data Visualization 100

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. Keep an eye on immersive CX technologies, like VR and AR. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next.

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Feedback Software Data Visualization Embedded Analytics User Testing 98

UX Planet

AUGUST 12, 2024

From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR. This trend is likely to continue due to the convenience and safety of online grocery shopping. The goal was to develop a modern solution to address these issues. How might we integrate seamlessly with existing supermarket systems?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

Userpilot

JANUARY 4, 2022

Due to the size of a modal, as well as the fact that modals often contain images, they are ideal for interrupting the user flow. This particular rule of modal design is especially applicable to modals that are initiated automatically by your system. You should therefore use system-initiated modals sparingly.

UX 98

UX Reporting Tools Software Review User Testing 98

Product Talk

NOVEMBER 16, 2022

Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. It was a great fit. This was around 2005.

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Feedback Software Reporting Tools Product Research User Testing 130

Arkenea

JULY 12, 2024

Medical insurance verification software is developed to automate the process of verifying patients’ insurance coverages. This software is connected to the insurance company’s database to retrieve real-time data on a patient’s insurance status. In 2022, 92.1 percent of people, or 304.0 percent and 36.1

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Reporting Tools Analytic Tools Software Review Data Visualization 52

eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. Auditing is not just for security.

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Reporting Tools Data Visualization Systems Review Software Review 52

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

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Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

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Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

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Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Modus Create

SEPTEMBER 7, 2021

According to an IBM survey , 33% of executives experienced data breaches due to M&A activity. . New tools, procedures, and personnel increase the risk of cybersecurity threats and data leaks. These systems were not only draining resources but also increasing their threat surface. Inheriting Bigger Attack Surface.

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Reporting Tools Data Visualization Systems Review Technical Review 75

eG Innovations

SEPTEMBER 13, 2022

Last week (7th September 2022) I spotted a post from EUC and Cloud Veteran Marius Sandu alerting his professional and social media networks to an outage of Azure Front Door that in turn meant a significant number of Azure services and resources were unavailable. What happened on the 7th September 2022?

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Reporting Tools Data Visualization Customer Experience Enterprise 69

Arkenea

JANUARY 4, 2025

Healthcare practitioners or medical organizations debate the choice of EHR platform: Epic or Cerner. Moreover, whether the desired EHR platform carries the required functionalities and features also puts practitioners in a dilemma. As per the 2022 KLAS report , Epic EHR holds 35.9 But which one works for you?

Reporting Tools 52

Reporting Tools Research Software Software Review Healthcare 52

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. Shifts in sentiment Customer sentiment is the emotion behind customer engagement.

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Arkenea

JANUARY 21, 2025

Key Takeaways In 2022 an average of 1.94 healthcare data breaches of 500 or more medical records were reported every day. A reporting culture ensures that the same information is shared between the senior management and the staff members. According to Hipaajournal.com, in 2022 an average of 1.94

Healthcare 52

Healthcare Reporting Tools Data Visualization Strategy 52

Gainsight

JULY 1, 2022

The solution? We wanted to discover what solutions they use and how they measure success. . We’ve included current data on the state of PLG, the defining metrics, and the tools companies are using to leverage their new strategies. Chief Technology Officer of PX, Gainsight. Mickey Alon. Key Findings.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

UX Planet

FEBRUARY 2, 2024

The fundraiser together with the person in charge creates a campaign on a platform aimed at potential donors and then the potential donor will determine their choice to donate or not, then the results of the donation are distributed by the fundraiser and the person in charge/platform. Gamification ?

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Reporting Tools Research Software User Testing Customer Experience 52