Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.

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Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Analytic Tools 74

Analytic Tools Feedback Software Onboarding KPIs User Testing 74

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience Customer Feedback 92

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

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Product Talk

NOVEMBER 16, 2022

Explaining why Product Talk has become a course-first business, Teresa wrote, “It’s a much more human way to teach and learn.” Ellen will be teaching a January 2023 cohort of Continuous Interviewing and a March 2023 cohort of Opportunity Mapping. It was a great fit. Can you share some highlights of your career so far?

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ProductPlan

MAY 16, 2023

We’ve seen a little bit of everything, and the customer-facing roadmap has been critical during these changes. As annual planning took shape, it became clear the 2022 customer-facing roadmap needed to evolve. The product team began by conducting a few internal and customer interviews to gather feedback on the 2022 roadmap.

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Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

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Mixpanel

JANUARY 17, 2024

What is a “great” user acquisition rate for our product? For this edition, we dove into product usage data from over 7,700 Mixpanel customers and 11.7 The report combines all that with expert builder insights and anecdotes and some Mixpanel-specific usage numbers that show just how hungry companies are getting for data.

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Product Talk

NOVEMBER 22, 2023

These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. This is how we’ll evaluate which solutions will help us best create customer value in a way that drives business value. Opportunity solution trees help you resolve the tension between business needs and customer needs.

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Product Talk

AUGUST 16, 2023

Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. In the context of customer interviews, the goal is to listen for the sake of listening rather than just listening in order to respond.

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UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. 2014: Product design course As knowledge sharing was a driving force across the team from the early days, we started our Product Design course early on.

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Product Talk

OCTOBER 11, 2023

Desirability assumptions include why we think someone will want our solution as well as why we think our customers are willing to do what they need to do to get value from the solution. It’s easy to fall into the trap of thinking there is only one desirability assumption that comes in the form of: Our customers want our solution.

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Feedback Software User Testing Technical Review Product Research 275

Product Talk

JANUARY 18, 2023

If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. Of course there’s always a tradeoff. Eventually she found Continuous Discovery Habits and signed up for the Product Talk Opportunity Mapping course. But this isn’t always easy.

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Feedback Software Product Research Customer Experience User Testing 220

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

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UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received. It may also include a soft launch designed to seek early feedback from pilot users. Sample user persona.

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Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Book the demo! UX roadmap.

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Roadmap Customer Experience UX Product Research 88

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Don't forget to carefully analyze your experiment results: it's that insight that'll show you tweaks and changes you can make across your product to optimize growth.

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User Testing Product Research Customer Experience Onboarding KPIs 91

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Improves customer retention.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Systems Review 83

The Product Coalition

JUNE 18, 2023

As long as I talked about product consulting, even when people understood that I only coach them and did not do the work myself, they mostly wanted feedback on their deliverables — the actual screens, app, or capabilities the product had. That’s why I named my strategic product-led growth course ‘Unboxing PLG’.

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Bain Public

DECEMBER 5, 2022

She is Faculty at Johns Hopkins University Whiting School of Engineering, teaching graduate level product management courses. Merchants are the gateways to our customers, so our products must "wow" the merchant. What problems are your customers facing? How should they leverage their users to come up with solutions?

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UX Planet

DECEMBER 12, 2023

Photo by Rolf van Root on Unsplash The rise of generative AI in 2023 has been prominent, with significant progression in tools like OpenAI’s ChatGPT and Google’s Bard. And of course, there are obviously several resources online that boast about the capabilities of these tools. However, what does that mean for UX designers?

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The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

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Userpilot

OCTOBER 24, 2023

TL;DR A conversion path is a guided journey that a potential customer follows, all the way from a first time visitor to your website through to their final conversion to paying customers. Successful conversion paths will help you figure out the ‘ happy path ‘ so you can apply it to other users. Let’s get to it!

Analytic Tools 85

Analytic Tools Data Visualization Customer Experience Reporting Tools 85

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. Once you’ve found your north star, use it to guide your course. Do I know how users are behaving?

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The Product Cafe

APRIL 26, 2023

I come in many shapes and sizes, and I'm essential for discovering what the customer desires. trillion in 2023, businesses are in a frenzy to grab our attention and drive us toward their products. Well, through the power of Artificial Intelligence, of course!🤖 The answer is at the end of this newsletter.

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The Product Cafe

JANUARY 18, 2024

Let's take a quick look at the top product people, books, courses, and conferences you should check out this year. We've been following them for a long time and are really grateful for their unique insights. He is a key advisor and speaker known for his product strategy insights. They're all about bringing out the best in you.

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The Product Coalition

DECEMBER 11, 2023

Will 2024 be better or worse than 2023? For most people and during the regular course of things, focus means making sure you are working on the important things, and saying no to anything else. Is your product valuable enough to be sold for the amount that you are looking for your customers to pay? Time will tell.

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Leadership User Testing Customer Experience Customer Feedback 78

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” To get pumped up, we thought we’d share our top 10 moments from the last 10 years of defining the customer success industry at Pulse.

Reporting Tools 52

Reporting Tools Customer Experience Education Customer Feedback 52

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Book a demo to learn more today ! What is product adoption?

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Customer Experience Product Research 77

The Product Coalition

NOVEMBER 13, 2023

Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. While the final outcome is truly theirs, to be able to write a decent playbook — one that would be spot on and bring us customers — there is strategic product thinking that needs to be at its core.

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Bain Public

DECEMBER 8, 2022

While talking to your team and customers are great, sometimes product people need some quiet time to focus on a particular problem or finish up a business case. Here are a few popular ones happening in 2023: INDUSTRY: The Product Conference UXDX USA #mtpengage. Online Course/Class. Noise Cancelling Headphones.

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Department of Product

OCTOBER 23, 2022

Unless of course, the scenario is made better by making a user think i.e. before taking an important action that has significant – potentially negative – consequences, then generally making users think more than they need to is poor UX. Yes, this is from a now classic book on UX, but it’s still relevant today.

Research Software 52

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The Product Coalition

DECEMBER 4, 2023

Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. While the final outcome is truly theirs, to be able to write a decent playbook — one that would be spot on and bring us customers — there is strategic product thinking that needs to be at its core.

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Product Strategy Strategy User Testing Weak Development Team 106