Business of Software Conference

SEPTEMBER 1, 2023

With less than 30 days to go till BoS USA 2023, let’s take a look at the line up and when you can expect to see them on stage! You will gain a powerful insight into how to craft better stories. Bill has a strong background in Fintech, having co-founded Global Data Consortium which he sold to London Stock Exchange in 2022.

Data Visualization 52

Data Visualization Banking Customer Experience Framework 52

UX Studio: Product Management

OCTOBER 2, 2023

The expertise of our team lies in creating visually stunning website design and digital products. These leave an exceptional first impression and differentiate our clients from competitors. Their mission is to transform digital presences into captivating and effective tools.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Alchemer Mobile

FEBRUARY 14, 2023

February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow helps brands visualize and build continually closing feedback loops. LOUISVILLE, Colo. None of us believe ‘thank you for your feedback’ closes the loop.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

The Product Coalition

FEBRUARY 25, 2024

From its humble beginnings as a DVD rental service to its current status as a global streaming powerhouse, Netflix’s evolution has been marked by relentless innovation and strategic adaptation to changing market dynamics. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 99

Analytic Tools Entertainment Customer Experience Data Visualization 99

Gainsight

JANUARY 18, 2024

The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which means achieving true differentiation is tough. So, how can you differentiate your company in this environment? But how does learning data play a role in my CSM Platform? Focus on customer experience.

Education 52

Education Customer Experience Data Visualization Advertising 52

Revulytics

OCTOBER 17, 2019

percent between 2018 and 2023 and cloud computing revenues are predicted to see revenues soon exceed $250 billion , on-premise software will continue to represent a significant opportunity, as customers adopting a mix of web-based and on-premise applications. Analytics to Drive Decisions.

Data Visualization 71

Data Visualization Analytic Tools Customer Feedback Customer Experience 71

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Usersnap

JULY 26, 2023

3M: Innovating relevant products and services that address customer pain points 5. It’s no longer about just selling a product or service but rather about offering a holistic experience that speaks directly to the customer’s needs and expectations. But what does it mean for a business to be customer-centric?

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Usersnap

SEPTEMBER 12, 2023

In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. A pricing survey is a research method using surveys to obtain information that will drive your pricing and packaging decisions for your product or service.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Product Talk

NOVEMBER 8, 2023

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. That’s been a big insight for us, so we’re looking at how to encourage that more.

Product Research 210

Product Research Books Research Software Analytic Tools 210

Userpilot

JULY 24, 2023

Conduct market research to identify competitors and determine avenues for product differentiation. Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Then, use the data you acquire to create your ideal user persona. Craft your product positioning statement.

Product launches 80

Product launches User Testing Product Research ChatGPT 80

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Product Talk

DECEMBER 6, 2023

Can you create opportunities from sales conversations, support tickets, feature requests, or behavioral analytics? Tools & Templates What tool should you use to create an opportunity solution tree? Opportunity solution trees are a simple way of visually representing the paths you might take to reach a desired outcome.

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 173

Research Software Feedback Software Analytic Tools Customer Communications 173

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. Register here for FREE! Entirely new markets can be born.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. Register here for FREE! Entirely new markets can be born.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Product Talk

APRIL 19, 2023

Within the product world at large and the Continuous Discovery Habits community specifically, we’re seeing increasing interest in personal knowledge management, both in terms of the processes and tools people are using to support them on this journey. Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Userpilot is a product growth platform with feedback, analytics, and engagement features. Integration : to embed tools seamlessly into their workflows.

Data Visualization 90

Data Visualization User Testing Customer Feedback Analytic Tools 90

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. Meanwhile, Customer Success teams are increasingly seeking out digital tools that drive efficiency and effectiveness within their resource-constrained organizations. We’re talking about our Product team.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? In this post, we’ll discuss exactly that – which customer feedback tool is best depending on the different criteria that companies looking for customer feedback software typically have. Try the best customer feedback tool for your SaaS now!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. Will you be able to use it without data? As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! Will getting the app be dangerous for you?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? In this post, we’ll discuss exactly that – which customer experience management tool is best depending on the different criteria that companies looking for customer experience management software typically have. Let’s dive in! GET A DEMO.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Product Talk

APRIL 17, 2024

She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery. Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? Stephanie: Absolutely. Teresa: Okay.

Product Research 220

Product Research User Testing Data Visualization Research Software 220

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. Identify and reduce friction with funnel reports. Offer self-service support with knowledge base to improve your repeat customer rate. This is easier said than done.

Feedback Software 79

Feedback Software Analytic Tools Customer Feedback Customer Experience 79

Userpilot

MARCH 24, 2023

There are many digital adoption platforms out there but you should really only be looking into these five if you need an alternative to Appcues: Userpilot – all-in-one digital adoption, user analytics and feedback platform for driving user adoption ( more value for money compared to Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

FEBRUARY 22, 2023

It Ended With a Top Bid of Just $280 We will see the top NFT business models in 2023 updated to suit February trends, with the obvious ones to start, and delving into more futuristic models further down the list. This model can be a lucrative venture option in 2023 as the NFT world revives.

Research Software 117

Research Software Technical Review Customer Experience User Testing 117

Userpilot

FEBRUARY 23, 2023

In order to get the job done, you’ll need to consider your priorities and what features you’ll need from the tool. We’ll discuss exactly what the perfect customer feedback tool should deliver and which is the best choice for your company in this post. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

Which tool is better – Pendo or Whatfix – for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. TL;DR Interactive user guides and walkthroughs are important tools for improving user onboarding and feature adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 1, 2023

What is the best customer feedback tool, Pendo or Chameleon? The process of choosing a suitable tool becomes even more challenging when you also take into consideration your priorities, feature needs, and budget. A great tool should support multiple types of micro surveys, such as NPS, CSAT, CES, etc.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

Is Pendo or Whatfix the best tool for customer feedback? With so many user feedback tools available on the market today, it can be challenging to pick the right one for your needs. Your customers’ honest insights can reveal where you fall short and what you can do to better meet their expectations.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Before you select a tool, you need to consider your priorities and the functionalities you need to get the job done.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Before you select a tool, you need to consider your priorities and the functionalities you need to get the job done.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52