Userpilot

JUNE 26, 2023

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

JULY 11, 2023

Jonathan McKay’s talk on how big tech brands offer amazing customer service. In this video, Ramli John goes over 5 examples of how you can apply his “BJ Fogg” framework to improve user onboarding, including: Speaking to your user’s desires instead of showing plain features. Yves Van Vaerenbergh’s speech about terrible customer service.

Customer Experience 78

Customer Experience Customer Feedback Feedback Software User Testing 78

The Product Coalition

OCTOBER 30, 2023

OKRs are a goal-setting framework individuals, teams, and organizations use to define measurable goals and track their outcomes. Increase the number of positive customer reviews by 20%. This alignment is crucial for product managers who often sit at the intersection of business, technology, and user needs. OKRs: What are they?

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

Userpilot

APRIL 21, 2024

’ To create my goals, I use the SMART framework. SMART goal-setting framework. no technical skills). E-commerce conversion path According to the 2023 The State of U.S. The product page contains the product description, its advantages, reviews, and related product recommendations. by the end of May 2024.’

Research Software 84

Research Software Feedback Software User Testing Reporting Tools 84

Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. Arcimoto announced in January 2021 it was acquiring the Tilting Motor Works in Eugene, OR to use its patented tilting trike technology for new products focused on micromobility. This is the result of unique product positioning.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Usersnap

MARCH 16, 2023

This level of automation also reduces the need to send reminders for past-due payments. Ease of Use With Usersnap’s Customer Feedback Analysis Guide 2023 , POM improved the user experience on their payment check-out pages. Tech startup expert Andrew Chen notes that B2B2C changes according to the market.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

People-First Product Leadership

JANUARY 7, 2024

Technological Advancements: The consumerization of artificial intelligence (AI) and large language models (LLMs) can bring innovation to industries ranging from education to healthcare to newsletter writing. For me, I’m looking forward to applying what I learned in 2023 - which was in a large part due to People-First Product Leadership.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Product Talk

JANUARY 4, 2023

We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. That meant that at most, I was able to introduce 90–150 people to my continuous discovery framework each year. I joined a Brazilian tech TV show live on air. That’s awesome.

Product Research 162

Product Research Software Review Travel Books 162

Modus Create

JUNE 20, 2023

Here’s what’s capturing the attention of global enterprises in 2023. Serverless architecture Search results for “serverless architecture” over the past 5 years (2/24/2023) Serverless architecture allows developers to create products without managing the underlying infrastructure. billion in value. It’s also an organizational change.

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Userpilot

JUNE 25, 2023

TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. The Jobs To Be Done Playbook and When Coffee & Kale Compete are guides to the JTBD framework. The North Star Playbook introduces the North Star framework. Let’s get right to it!

Books 87

Books Analytic Tools Data Visualization Product Research 87

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. A deep dive into the tools, frameworks and processes used by product managers from top companies. But as real as these frustrations are, it’s also worth asking: what if features actually do matter?

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Department of Product

MARCH 28, 2022

For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately. Performance – a front end powered by React performs noticeably better than non-React interfaces.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Andrew Chen

JANUARY 15, 2024

(above: Me in Sep 2023, a happy author, finding the Japanese translated version of my book at the wonderful Daikanyama Tsutaya Books in Tokyo) Dear readers, As many of you know, 2 years ago I published my first book THE COLD START PROBLEM. You can’t fully turn off the internet, since you need to do research. So what do you do?

Books 66

Books User Testing Research Software Customer Experience 66

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. And no, we aren’t talking about our esteemed canine guests from Fosters & Paws.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Lenny Rachitsky

DECEMBER 12, 2023

the podcast went from essentially nothing to a top 10 technology podcast in the U.S. with over 3,000 5-star reviews), and the YouTube channel is about to hit 50,000 subscribers. To reflect a bit, this was a big year for me. The newsletter nearly doubled (approaching 600,000 subscribers!),

User Testing 86

User Testing B2C Product Research B2B 86

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. However, many firms fail at successful implementation due to common pitfalls. This strategy rejects traditional competitive business frameworks focused on outperforming rivals.

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software User Testing 65

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. Augmented reality app development: Statistics (Update 2023) The current value of the augmented reality app market stands at $3.5 In 2023, the augmented reality app market is expected to be valued at more than $18 billion.

Technical Review 124

Technical Review Reporting Tools Vision Software Review 124

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. A product management process is a strategic framework that guides product managers and their teams through the product lifecycle – from ideation to launch and beyond. Throughout this post, we’ll discuss: What a product management process is.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. However, many firms fail at successful implementation due to common pitfalls. This strategy rejects traditional competitive business frameworks focused on outperforming rivals.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Product Talk

JULY 19, 2023

And if you’re working within the continuous discovery framework, there’s a good chance you’re already using the opportunity solution tree to record and track many of these activities. Tweet This Then in January of 2023, Jenny was laid off from her job at Wayfair. Without the framework, I was constantly bouncing between things.”

Analytic Tools 174

Analytic Tools Product Research Customer Experience User Testing 174

Department of Product

JUNE 27, 2022

Who does technical leadership? Typically I’ve seen these be called Business Review meetings. When I was at Gremlin, we copied Amazon’s approach, and had these meetings: A “weekly business review” meeting, with local leadership. A “monthly business review” meeting. Who does project management?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Product Talk

MAY 10, 2023

That was my first introduction to the continuous discovery framework. Teresa: Then you took the Master Class , you learned about the continuous discovery framework. How did you introduce more of the framework to your company? ” I was able to sign up for that. What happened next? ” And then that helps everybody else.

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Userpilot

SEPTEMBER 7, 2023

In-app surveys are better than email surveys in most cases due to their higher response rates and ability to collect more recent data. Userpilot lets you create in-app surveys using templates, monitor responses through advanced analytics dashboards, and integrate with third-party analytics tools so you can sync data across your tech stack.

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software Product Research 82

The Product Coalition

FEBRUARY 29, 2024

GitHub Copilot represents a paradigm shift in the way developers write code, offering unprecedented assistance and productivity gains across a wide range of programming languages and frameworks.

Software Review 116

Software Review Customer Experience Software Developers Software Development 116

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. There will always be some evergreen niches, and investment is expected to increase to $623 billion by 2023. Evaldas Mockus. Kristian Vanberg.

Research Software 65

Research Software User Testing Outbound Marketing 65

Gainsight

MAY 18, 2023

Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes. Congratulations, 2023 GameChangers! to over 4.5 Congratulations, Zendesk!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52