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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.

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Can an Advertising-Driven Business Model Coexist With Products That Users Love?

Mind the Product

How can we design products that users love, while also building a sustainable business model through advertising? User experience and advertisements seem incompatible. . Meanwhile, product managers are tasked with maximising this user engagement and also developing revenue from it. Advertising would have to be smarter.

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Product Managers Start To Go Directly To Their Customers

The Accidental Product Manager

Ad product managers think that they have found a new market Image Credit: United Nations Development Programme. Advertising product managers are always looking for the next “big thing” The advertising market has its ups and downs as customer’s needs, wants, and moods change seemingly overnight.

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The Evolution of WhatsApp

The Product Coalition

Transforming communication with instant messaging. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans.

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Hooked - How to Build Habit-Forming Products

Speaker: Nir Eyal, Author of Hooked: How to Build Habit-Forming Products

Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behavior.

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Facebook Product Managers Go Looking For More News

The Accidental Product Manager

Facebook product managers just can’t find enough news to use Image Credit: Megan Trace. The product managers at Facebook are facing a serious challenge. However, what the product managers are discovering is that getting local news can be a really tough job. It’s All About Local News.

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Steps and Checklists For Launching a Product: Product Marketing Managers Guide

Userpilot

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Both Product Marketing and Product Management teams need to work together. Advertising. Prepare your team- align stakeholder expectations.