Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. This includes ideation, design, development, production, delivery, and post-sales support. Is the goal to improve time-to-market, enhance product quality, or foster innovation?

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

UX Studio

FEBRUARY 13, 2018

Here’s the thing: the fact that you do UX research is only the first step in creating a bulletproof UX design method. What needs to come after that, however, is creating a commonly accepted research system, where information is stored in a consistent and searchable way. But how is this connected to the topic of research systems?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Guy

JULY 4, 2019

Guest Post by: Magdaline Derosena (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Andrew Hsu]. I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Basel Fakhoury

MAY 17, 2018

We spent the next full week brainstorming ideas, and we came up with over 100 feasible-sounding product concepts. But looking back at the last year and a half, we realized that the biggest mistake we made (and the one that doomed us from the start) was building a product that nobody cared about.

User Testing 40

User Testing Product Research Research Software Startups 40

Split

MAY 27, 2022

When we don’t know if a change has a positive or negative impact, we A/B test it to resolve the disagreement. When testing features, start with your most controversial ones first. Let’s say there’s an internal argument over how to list products on screen. They A/B test the impact. The outcome could go both ways.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

The Product Coalition

SEPTEMBER 18, 2023

Dynamic pricing Everyone is aware that airlines use this strategy when selling plane tickets. Factors such as purchasing patterns, the prices of competitors, and the product’s popularity influence these price changes. If you repeatedly check out the same tickets, it likely means you want them and are willing to pay more.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Technical Review 101

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

DECEMBER 9, 2019

Market Entry I have witnessed businesses joining marketplaces in order to enter and test the local market. For products that carry strong cultural nuances especially food and fashion, it may take time to gain acceptance. The answer is perhaps not an either-or but a question of when and how. Some of these tactics are listed below.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Summary of some concepts discussed for product managers. [2:59]

Strategy 91

Strategy Automotive Research Software Product Strategy 91

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Let’s build a new product. But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userzoom

NOVEMBER 14, 2017

These include heatmaps, traffic and performance stats, A/B testing and much more. A/B Testing. Before rolling out a new update or design, consider running some user tests. You can A/B test a small audience to see just how your new material is going to be perceived. User Surveys and Polls. Customer Feedback Options.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Mind the Product

JUNE 25, 2019

You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. You might know the term culture fit.

User Testing 166

User Testing Weak Development Team Customer Experience Airlines 166

Amplitude

JULY 29, 2020

When it comes to product strategy, there is so much conflicting advice that getting started can be confusing. Some companies’ strategies are so generic that they could mean anything, or nothing at all—as perfectly illustrated in this product strategy madlibs , which fills in the blanks with buzzwords and jargon and calls it a strategy.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. It’s a story I know well because I see it so commonly in Product Management too. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? Here’s your steak, deal with it.”

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn. Just learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

Mind the Product

SEPTEMBER 29, 2017

Not only does this save a lot of time and money, it also results in better end products that people will love. In this incredible talk from Mind the Product London 2017, Jake Knapp shared how he developed the Design Sprint, and how to do them well. These weeks have been successfully run everywhere from banks to airlines to charities.

Research Software 106

Research Software User Testing Airlines Software Review 106

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. It’s about testing your assumptions – as fast as possible. That is so important.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

The Product Coalition

JUNE 17, 2021

There are many words that can be said about databases and database management systems (actual software products standing between a developer and a database). Which is why you often may find this stack widely used on huge, but relatively old systems backing the banks, insurance companies, airlines and so on.

Development 126

Development Data Visualization User Testing Framework 126

Product Innovation Educators

NOVEMBER 9, 2020

Tips on driving innovation within organizations for product managers and leaders. Summary of some concepts discussed for product managers. [1:46] The biggest challenge we have with innovation is that there are a lot of myths and behaviors that aren’t really productive. Our guest says that organizations need pirates.

Finance 127

Finance Product Research Airlines Customer Experience 127

Pragmatic Marketing

MAY 23, 2017

The old adage that good marketing can’t sell a bad product is true. I’ve seen brands throw millions of marketing dollars at products that ultimately flopped. As product professionals, we internalize this lesson and combat its occurrence by taking an outside-in approach when it comes to product development.

Branding 70

Branding User Testing Marketing Airlines 70

Userpilot

JANUARY 19, 2021

Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience. To measure customer engagement for product companies, you need to avoid vanity metrics like MAU and session numbers.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 23, 2023

TL;DR Customer feedback is any information provided by customers about their experience with a product or service. By harnessing customer feedback, you can see whether your product meets their needs, uncover user friction, and make your customers voices heard. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

The Product Coalition

DECEMBER 19, 2018

For more than 6 years we’ve been developing front-end: methodically writing HTML/CSS, courageously implementing complicated JavaScript code, meticulously testing?—?all Nevertheless feedback collection doesn’t require filling out a survey form every week. Nevertheless, all of them are officially employed and work full-time.

Reporting Tools 69

Reporting Tools Feedback Software User Testing Analytic Tools 69

Amplitude

OCTOBER 9, 2018

In today’s fiercely competitive age of product, efficient growth of engaged, happy users is the Holy Grail of product development. Your product has to be designed and built for growth from the foundation up. Spotify goes through product loops of think it, build it, ship it, tweak it. Amazon maximizes experiments.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. For example, most retailers now find they need to sell their goods directly to consumers online.

Airlines 60

Airlines User Testing Customer Experience Product Research 60

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Ironically, a BHAG was a barrier to building a good product. Test your vision with customers: A good vision galvanizes not just your team, but also your customers.

Vision 52

Vision Airlines Construction User Testing 52

Userpilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Let’s dive in! Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

So in this post, we’ll compare their functionality for customer feedback, and explain in more detail why Spekit is not the best choice. TL;DR Collecting customer feedback is an important task for any product team. You can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52