Airlines Technical Review User Testing Weak Development Team 
Mironov Consulting
OCTOBER 19, 2022
But there are some engineering team configurations that I see as problematic. So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect. This
Mironov Consulting
AUGUST 8, 2017
As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. So let’s abandon the words ‘customer’ and ‘user’ entirely, and be more explicit about who/what we mean. See personas 4 and 7.”
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Agile Velocity
MAY 3, 2024
Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.
Mironov Consulting
APRIL 15, 2023
One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines. In aggregate, how many different customers will use the same exact bits to do X? What Get it done, and move on.
Mironov Consulting
JUNE 28, 2018
Business-to-consumer (B2C) targets individuals and families. I arbitrarily designate products under $500 as consumables or low-involvement purchases; products between $500/year and $5000/year as departmental or SMB or high involvement for single corporate purchasers. Some core assumptions: The typical B2C buyer is the user.
Business of Software Conference
OCTOBER 11, 2023
Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? How will we win? What are people doing right now?
Userpilot
JANUARY 19, 2021
Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? But how do you measure it?
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