PMLesson's Ace the PM Interview

DECEMBER 3, 2020

Curious, I went through the interview process to put my learnings to the test. Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions. The trick to doing mocks is to make it feel real Ideal way to practice is to get feedback on how to improve.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 91

Banking Development Team Review Software Review Technical Review 91

Intercom, Inc.

JANUARY 12, 2022

Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. I started in the policy world as an economics researcher at a think tank. However, we’ve had a great team. In that sense, it’s been very challenging.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. good-products-bad-businesses/. increase the number of right products developed.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Mind the Product

JUNE 25, 2019

You might know the term culture fit. You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. Why not Culture fit?

User Testing 161

User Testing Weak Development Team Customer Experience Airlines 161

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? How will we win? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

JUNE 28, 2018

Business-to-consumer (B2C) targets individuals and families. I arbitrarily designate products under $500 as consumables or low-involvement purchases; products between $500/year and $5000/year as departmental or SMB or high involvement for single corporate purchasers. Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 111

Roadmap Onboarding KPIs Customer Feedback Customer Experience 111

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines.  In aggregate, how many different customers will use the same exact bits to do X?  What Get it done, and move on.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Pragmatic Marketing

MARCH 6, 2019

Most software products created today are designed for high-volume, low-customization scenarios. Even Hubspot and SalesForce are more standard than they are custom. One size doesn’t fit all. Development thinks we’re selling standard; sales teams think the product can be customized easily.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Pragmatic Marketing

MARCH 6, 2019

Most software products created today are designed for high-volume, low-customization scenarios. Even Hubspot and SalesForce are more standard than they are custom. One size doesn’t fit all. Development thinks we’re selling standard; sales teams think the product can be customized easily.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Userpilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Nevertheless, Spekit focuses on employee onboarding rather than user onboarding. A great alternative to Appcues and Spekit is Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

The Product Coalition

DECEMBER 12, 2019

MBO is largely designed to provide feedback relevant to the specific task at hand; it should tell us how we are doing so we can make adjustment in whatever we are doing if need be. It also gives visibility to the team and internal stakeholders nurturing our view with theirs. A roadmap for the next three to six months. Easy, right?

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. The distance — the number of conversational hops between the folks who build product and your users — is the most important function about whether we’re going to succeed or not.”

Reporting Tools 85

Reporting Tools Product Research User Testing Product Management 85

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 163

Product Research User Testing User Friction Research Software 163

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

The Product Coalition

JULY 2, 2022

Or perhaps that’s my own perspective because of the customers I’m working with. for good and bad. primarily focused on product teams, helping them be great at the discovery work that is at the heart of what they do Leadership coaching?—?focused A group of experts still doesn’t make a great team.

Workshop 115

Workshop Customer Feedback Technical Review Product Research 115

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74