Alchemer Mobile
SEPTEMBER 3, 2020
The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. The first app is an airline, which has seen a massive drop in DAU. For apps in industries that have fared well, DAU is up over 200%.
The Product Coalition
JULY 19, 2022
Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.
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Product Talk
MARCH 3, 2021
Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.
Userpilot
MAY 14, 2024
A customer behavior model reveals the external and intrinsic factors influencing buying decisions. This article covers 12 of the most common customer behavior models and how to maximize them for better product management. Customer behavior models also help them improve user experience and boost customer retention.
The Product Coalition
FEBRUARY 12, 2019
What’s the high $ pain point or unmet need? (2) Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. What’s the high $ pain point or unmet need? over-served by major airlines) who want a faster and similarly low-cost alternative.
Usersnap
MAY 21, 2019
No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.
Usersnap
MAY 26, 2020
Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Intercom was pretty new at that time.
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