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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

APRIL 17, 2024

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Data security : Opt for platforms that take security seriously, such as those with SOC 2 Type 2 certification. View funnel analysis with Userpilot.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Product Analyst: Responsibilities, Skills, and Requirements

Userpilot

AUGUST 23, 2023

TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. Let’s dive in!

Data Visualization

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Webinars

How to Optimize the Developer Experience for Monumental Impact

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

Trending Sources

Mind the Product

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

MAY 20, 2024

Create a customer retention analytics dashboard to measure success across key metrics. For example, a cluttered product dashboard with lots of features can overwhelm the user, and increase mental fatigue and the time needed to complete their tasks. Webinars and certification courses can also drive customer acquisition.

Data Visualization

Data Visualization Embedded Analytics Analytic Tools Customer Feedback

Webinars

How to Optimize the Developer Experience for Monumental Impact

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

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Pendo vs Amplitude: Which is the Better Product Analytics Tool?

Userpilot

FEBRUARY 20, 2023

Retention analysis is offered by both Pendo and Amplitude. Pendo Dashboard. Pendo retention analysis Retention analysis allows teams to find out if users stay with the product and keep using it repeatedly over time. Paths are also available in Pendo, while Userpilot is planning to launch the feature soon. Pendo Segments.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Heap vs Pendo: Which is the Superior Product Analytics Tool?

Userpilot

FEBRUARY 21, 2023

Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. Dashboard in Heap.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Product Manager CV Template – How to Create The Perfect PM resume? [+ tips from experts]

Userpilot

MARCH 3, 2022

Product management certificates are not likely to give you an advantage and may highlight a lack of experience. Knowledge of databases and the ability to obtain the required information is crucial for the analysis of customer behavior, so working knowledge of SQL is going to stand out in your product manager resume. These include: SQL.

Data Visualization

Data Visualization Analytic Tools Technical Advisors User Testing

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Monitoring and Managing Azure Active Directory Users

eG Innovations

FEBRUARY 2, 2022

Are any App registrations going to expire either in client secrets or SSL certificates? Dashboards can be accessed out of the box or created with just a few clicks without having to rely on public domain workbooks. Are there any stale user accounts in the Azure tenant? Have there been any malicious sign-in attempts?

Data Visualization

Data Visualization Analytic Tools User Testing Reporting Tools

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The 5 Best Data Science Bootcamps

PMLesson's Ace the PM Interview

APRIL 2, 2020

Walk Away With: Certificate of Completion, Professional portfolio, access to dedicated career services and network Focus Areas: Data fundamentals, data analysis, statistical modeling, machine learning Best For: Students with a technical background, such as a degree in CS or Mathematics.

Data Visualization

Data Visualization Artificial Inteligence Technical Review Software Review

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10 Best Data Visualization Platforms for Product Managers

The Product Coalition

MAY 20, 2020

Tableau is the perfect choice for a data-driven team with some proficiency in data analysis. Similar to Tableau, it lets you create interactive, real-time visualizations, with custom dashboards that are easy to navigate. Klipfolio Another great choice for those new to data analysis, Klipfolio keeps things simple.

Data Visualization

Data Visualization Analytic Tools Reporting Tools Embedded Analytics

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HubSpot Integrations: How to Power Up Your CRM As a SaaS!

Usersnap

NOVEMBER 17, 2022

If you’re looking to become a leader in your industry, you should listen to your customers and their experiences and feed this customer feedback analysis via your HubSpot integrations to your CRM. Engineers can even earn a HubSpot certification which allows them to use their APIs confidently. Integrating with the HubSpot API.

Feedback Software

Feedback Software Analytic Tools Data Visualization Embedded Analytics

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Monitoring IGEL EUC Deployments End-to-End

eG Innovations

JANUARY 25, 2023

Report these to the eG Enterprise console for monitoring, analysis and reporting. Are the SSL certificates configured on UMS working and are they nearing expiry? Get consistent alerts, dashboards and reports across digital workspace technologies from one console. Are the key UMS processes operational?

Reporting Tools

Reporting Tools Research Software Enterprise User Testing

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Citrix Monitoring in 2020

eG Innovations

FEBRUARY 17, 2020

SSL Certificates: A dashboard showing the state of SSL certificates across your ADC instances. There are two dashboards available with Performance Analytics, User Experience, and Infrastructure. Scrolling down the User Experience dashboard you will see other graphs, which are clickable for deeper analysis.

Data Visualization

Data Visualization Analytic Tools Reporting Tools Weak Development Team

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15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

DECEMBER 19, 2022

Speaking of analysis, watching the most important metrics/KPIs will help you set goals, track success milestones, and gauge the effectiveness of your B2B marketing strategies. Ensure that your website has a fast loading speed, mobile-friendly design, user-friendly interface , and SSL certificate to keep customer information secured.

B2B

B2B User Testing Research Software Analytic Tools

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Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

JANUARY 5, 2022

Verizon’s analysis of cyber security incidents found that phishing was behind 90% of successful attacks, which means that 9 times out of 10, they’re highly preventable. SOC 2 is not a pass-fail certification, which is really important and a common misconception. Liam: And SOC 2 is not a certification. Start early. Am I right?

Reporting Tools

Reporting Tools Data Visualization Software Review Technical Review

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Should Product Managers Focus on Outcomes over Outputs?

The Product Coalition

AUGUST 7, 2020

When someone has been staring at spreadsheets and dashboards for hours on end, they’re not motivated by the idea of creating that report you’ve asked them for. Instead, they’re motivated by what that data analysis will lead to; a better product and a better outcome. Check out our certifications here. Looking for a good read?

Product Management

Product Management Product Manager Feedback Software Customer Experience

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AWS Cloud Performance Anomaly Detection – A Real-life Case Study

eG Innovations

DECEMBER 9, 2021

In this blog post, we describe a problem analysis and anomaly detection process for a cloud performance problem (high CPU in the JVM and SSL issues) that we encountered recently when working with a large customer, who had a significant footprint on the AWS cloud. 3 Use Cases for which continuous thread analysis is key.

Reporting Tools

Reporting Tools Data Visualization Customer Experience Software Review

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Monitoring the AVD Connection Broker

eG Innovations

OCTOBER 11, 2022

Rich dashboard overviews, include overviews of session hosts, including information such as – availability, whether idle and so on: Figure 6: Clickable drilldowns on the dashboards allow administrator to drill down into the details of idle hosts and so on. AVD Error Codes and Logs. How to Monitor Azure AD Audit Logs.

Data Visualization

Data Visualization Reporting Tools Artificial Inteligence Customer Experience

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What is the BizOps Career Path?

PMLesson's Ace the PM Interview

MAY 3, 2022

This might include building and maintaining operating dashboards to create specific data sets to analyze for efficiencies. Hard skills are proficiencies, abilities or certifications that are learned or earned through work in the professional world. A degree or certification is considered a hard skill.

Data Visualization

Data Visualization Banking Analytic Tools Consulting

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What is Azure Advisor?

eG Innovations

AUGUST 23, 2022

We have written some more on the importance of auditing Azure AD and Service Principal accounts and certificates and the importance of doing this in Azure AD Monitoring Tips & Strategies | eG Innovations. Medium impact recommendations from Azure Advisor. High Availability Recommendations from Azure Advisor.

Reporting Tools

Reporting Tools Data Visualization Analytic Tools Systems Review

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23 Best User Experience Research Tools of 2024

Userpilot

MAY 22, 2024

Look for tools with strong security measures, such as SOC 2 Type 2 certification, to protect data. Trend analysis in Userpilot. Visualizing quantitative data through dashboards : Userpilot offers premade dashboards and the ability to create custom ones, making it easy to visualize quantitative data. UserTesting dashboard.

Data Visualization

Data Visualization Research Software User Testing Analytic Tools

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Top 6 Churn Management Software To Improve Customer Retention in SaaS

Userpilot

JANUARY 16, 2023

Baremetrics for churn analysis. Our platform automatically calculates the results—a glance at the dashboard will show you the percentage of promoters, passives, and detractors. You can also tag the qualitative responses for easy analysis. Userpilot’s NPS dashboard. Mixpanel dashboard. Custify’s dashboard image.

Analytic Tools Feedback Software Data Visualization Software Review

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What is WalkMe? Features, Pricing, and Alternatives

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. The relevant features include: Management dashboards. All the data can be visualized in custom reports and dashboards. WalkMe ShoutOut theme gallery.

Data Visualization

Data Visualization Embedded Analytics Analytic Tools Feedback Software

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Value-Based Growth in SaaS: Definition, Strategies, and Examples

Userpilot

APRIL 30, 2024

Online courses with certificates for extra motivation. Finally, you can use Userpilot to track all your value-based product metrics from one dashboard which you can customize to fit your needs. Funnel analysis in Userpilot. Video tutorials : step-by-step guides, or those covering specific use cases and scenarios.

Feedback Software

Feedback Software Analytic Tools Product Research Data Visualization

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IGEL Disrupt 2023 – Monitoring IGEL EUC Deployments End-to-End

eG Innovations

MARCH 28, 2023

Report these to the eG Enterprise console for monitoring, analysis and reporting. Are the SSL certificates configured on UMS working and are they nearing expiry? Get consistent alerts, dashboards and reports across digital workspace technologies from one console. Are the key UMS processes operational?

Reporting Tools

Reporting Tools Research Software Enterprise User Testing

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Userlane vs Apty: Which is Better for Customer Feedback?

Userpilot

FEBRUARY 27, 2023

You need a customer feedback tool to create and customize different forms of micro surveys , segment customers by their responses, and conduct a user sentiment analysis. Conduct a user sentiment analysis to understand your customers better. Userlane dashboard. Apty dashboard. This is what we will be discussing next.

Feedback Software

Feedback Software User Testing Customer Feedback Analytic Tools

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VMware Advanced Monitoring for Horizon – App Volumes

eG Innovations

DECEMBER 16, 2021

Moreover, eG Enterprise configures thresholds on App Volumes logs, metrics, events, and errors to trigger and then filter and correlate alerts via dashboards, alert consoles, emails/SMSes, or automated ticketing integrations with the likes of ServiceNOW, Slack, Jira, and others. eG Enterprise helps administrators in this regard.

Data Visualization

Data Visualization Reporting Tools Certifications Product Research

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Citrix Issues and Problems

eG Innovations

AUGUST 3, 2021

11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? 12 Can you show us a dashboard from where a Citrix engineer can quickly tell where the issue is without going into details?

Analytic Tools Data Visualization Research Software Reporting Tools

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Whatfix vs Apty: Which is Better for Customer Feedback?

Userpilot

FEBRUARY 27, 2023

You need a customer feedback tool to create and customize different forms of micro surveys , s egment customers by their responses, and conduct a user sentiment analysis. Conduct a user sentiment analysis to understand your customers better. Whatfix dashboard. Apty dashboard. Userpilot dashboard.

Feedback Software

Feedback Software User Testing Customer Feedback Analytic Tools

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How PTC Drives Success with CS Operations

Gainsight

FEBRUARY 9, 2021

Manny and Scott looked to their Support team for inspiration since Support needs to scrutinize their operations daily to adhere to contractual SLAs and certification requirements. That leaves just one final cherry to put on top: Measuring the relationship between CS Ops and the business.

Analytic Tools Data Visualization Government Software Review

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Citrix Monitoring Masterclass with George Spiers – Q&A

eG Innovations

AUGUST 11, 2022

In short, Citrix Analytics uses metrics collected by Citrix Director for further analysis. Many of our own staff are Citrix domain experts and as a result have undertaken various Citrix Certification qualifications. So, it has all the limitations that the Citrix Director has.

Analytic Tools Data Visualization Reporting Tools Research Software

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15 SaaS Landing Page Best Practices to Hit Your Conversion Goals

Userpilot

MARCH 21, 2023

In addition to overcrowding your page, too much information could send prospects into analysis paralysis. It also goes without saying that you should get your website an SSL certificate, so you don’t scare any mobile traffic off. Here’s a peek at our easy-to-use A/B testing dashboard: Setting up A/B tests with Userpilot.

Analytic Tools Research Software User Testing Data Visualization

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Pendo vs Apty: Which is Better For Customer Feedback

Userpilot

FEBRUARY 21, 2023

Tools help automate feedback collection and analysis while also making sure you collect relevant data from the right users, with the help of segmentation. I also like that usage is captured retrospectively and the dashboard views or ability to segment users/accounts based on different criteria is really powerful. – Parita P.

Feedback Software

Feedback Software User Testing Customer Feedback Analytic Tools

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Self-Service Analytics 101 for SaaS Companies

Userpilot

AUGUST 15, 2023

Using AI tools will speed up data analysis and help you avoid errors. Self-service product analytics tools allow product teams to track product usage data without coding, visualize it in custom dashboards , and generate bespoke reports for easy analysis. Features & Events Dashboard in Userpilot.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

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Top 15 SurveyMonkey Alternatives to Consider

Userpilot

JULY 6, 2023

Lacks integration with other analytics tools for deeper data analysis. Alchemer dashboard. Security protocols in compliance with ISO 27001, SOC2 Type 2 Certifications, and EU GDPR. A strong reporting tool that can segment your survey data, as well as Open Text Analysis, Conjoint Analysis, and Crosstabs.

Data Visualization

Data Visualization Embedded Analytics Analytic Tools Feedback Software

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

MARCH 29, 2022

When you combine this new table view with the recently released real-time dashboard that gives you live inbox and agent performance metrics, our new Inbox has a really rich set of tools to ensure managers can do their job fast and effectively too. And I could, of course, easily explore all of this data for deeper analysis if needed.

Feedback Software

Feedback Software Customer Communications Reporting Tools Events

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Google Analytics vs. Customer Analytics: What’s the Difference?

Indicative

JULY 14, 2020

Rather, the purpose of Google Analytics is to allow for analysis of the visitors on your website. When you install Google Analytics on your website, you gain access to a basic data-dashboard in exchange for sharing insights with Google. User path analysis. Advanced Analysis. Website Usage Analytics. Analytics 360.

Data Visualization

Data Visualization Analytic Tools Reporting Tools User Testing