Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. Sentiment is the emotion behind customer engagement. In-app ratings prompts.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. 12:53] How can we use AI for better qualitative data analysis?

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

TechEmpower - Product Management

AUGUST 21, 2023

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. A technical review can answer that crucial question.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Product Innovation Educators

MARCH 4, 2025

Rather than replacing human researchers, AI serves as a copilot, helping product teams uncover twice as many unique needs while reducing analysis time and eliminating bias. In this discussion, we’ll explore how LLMs are revolutionizing Voice of the Customer analysis.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. TL;DR Product performance analysis involves evaluating and measuring a product’s effectiveness, usage , and impact using various analytics tools.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

UX Planet

MARCH 9, 2025

What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. To answer this question, you need to provide an in-depth analysis of the current state of design. Competitive analysis : What are our competitors doing? Why is it not working ?

Product Research 115

Product Research Research Software Feedback Software User Testing 115

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Finally, we have user research analysis. By automating the analysis of survey results, feedback, and behavioral data, AI tools provide valuable insights with minimal manualeffort.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

MARCH 13, 2023

Justin Norris After reviewing his post, I feel that Justin highlights the following key activities in order to produce valuable report designs: Help stakeholders communicate their ideas. Perform a report and/or data feasibility analysis. Make a dictionary of the business and systems entities and terminology.

Data Visualization 156

Data Visualization Reporting Tools Systems Review Software Review 156

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. What systems/metrics/processes do we need to measure and track winning? Where do we play? And where do we not play?

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Userpilot

JULY 14, 2024

Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. . Take action based on the analysis.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

Alchemer Mobile

NOVEMBER 22, 2024

You can connect Alchemer to just about any other system without hassle. We truly believe our support team is unmatched, and we’ll let our G2 Reviews speak for themselves. How Alchemer helps: Seamless Integration Capabilities With hundreds of pre-built integrations, Alchemer works where you work.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Free trial available Basic: $89/month Professional: Custom pricing Corporate: Custom pricing In-depth analysis of the best tools for interactive user guides Let’s now explore each of these tools in detail.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Lenny Rachitsky

MAY 27, 2025

Our analysis examines several dimensions of tech worker sentiment, including career outlook, role satisfaction, burnout, quitting intentions, career path clarity, leadership effectiveness, work setup preferences, and more. It’s possible that some differences are due to those factors rather than the work location itself.

Technical Review 140

Technical Review Reporting Tools Data Visualization Weak Development Team 140

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Rule 1: Know when to lean on your fast System 1 reactions. Why does it matter?

Product Manager 201

Product Manager Product Management Reporting Tools Research Software 201

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Guy

OCTOBER 1, 2018

Tools: Contextual Inquiry , Competitive analysis). In my own experience, this opportunity canvas and the product vision definition forced me to think about aspects I had not considered such as the cost of building and of not building this new system, and made me analyse how the proposed solution could support future hardware devices.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. You will discover: Five qualitative data analysis methods. A six-step analysis process and how to streamline it with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 113

Product Research Reporting Tools Data Visualization Product Manager 113

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

AUGUST 30, 2024

WalkMe’s customer behavior analytics suite includes tools for user journey and guidance engagement analysis. Its features include funnel analysis , session recordings, AI-powered predictive analytics , and custom reports. Funnel analysis in WalkMe. User segmentation (for granular analysis). Userpilot pricing.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. Userpilot path analysis.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

UX Planet

JANUARY 22, 2025

Krathish Prakash and I conducting a Moderated RemoteTest We used a variety of recruitment platforms to find our perfect users which included- Analyzing findings We created FigJam boards to review our notes and jot down key insights from our interviews.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Alchemer Mobile

DECEMBER 28, 2021

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Retarget using behavior and mobile customer engagement history.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Product Innovation Educators

OCTOBER 14, 2024

He advises using AI as a starting point, but always reviewing and refining the output to ensure it aligns with product strategy and organizational goals. SWOT and PESTLE Analysis AI tools can enhance traditional strategic analysis frameworks like SWOT and PESTLE analysis.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Johanna Rothman

AUGUST 31, 2021

In Development (I include TDD other development thinking here. A possible “Dev-Done” column so you understand when system test can start for a given item. In System Test. Let's imagine you think you might need an “Analysis” column after “Ready to Start.” Ready to Start.

Systems Review 131

Systems Review Customer Experience Agile User Testing 131

Alchemer Mobile

JUNE 15, 2024

Alchemer Pusle uses a blend of AI text analysis techniques to build your CX program into a decision-making powerhouse. In this quick guide, we’re breaking down the differences in AI methodologies for text-based analysis to show you why Alchemer Pulse is the only choice for companies who want to use deep customer insights for decision-making.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100