Sequent Learning

FEBRUARY 2, 2021

Product Management for Non-Software Products. Prior to joining Sequent Learning Networks as Vice President, JJ spent 18 years in various leadership roles in the financial services, telecommunications, and healthcare industries for companies such as First Data, T-Mobile and American Hospital Association. Episode 67. With host JJ Rorie.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. Business has changed. CEOs need to change too.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Product Talk

MAY 13, 2020

For another example, let’s imagine a product team working on a B2C subscription product. If the product team has customers on monthly recurring billing cycles, well-instrumented product analytics, and continuous discovery with their current and lost customers, they likely can see behaviors that indicate a customer is likely to churn.

Product Research 356

Product Research User Testing Customer Experience Feedback Software 356

ProductPlan

NOVEMBER 2, 2021

Whether that means automating time-consuming approval processes, creating a central repository for go-to-market artifacts, or providing more meaningful analytics on product progress, ProductPlan’s product operations platform will help organizations orchestrate their entire product strategy. Change is Afoot.

Data Visualization 84

Data Visualization Reporting Tools Analytic Tools Research Software 84

The Product Coalition

JUNE 11, 2022

This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used.

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Paul Hurwitz Director of Active Analytics, ActiveHealth Management.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. Let’s switch out of ERP systems and become currency traders.” Many of underlying B2C assumptions don’t work for B2B: The buyer is the user. Grass is greener. “We

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mind the Product

JANUARY 8, 2018

This may vary by industry – most B2B product managers are in more regular conversation with their customers than B2C product managers, however the impact of this feedback on B2C businesses can often be greater. That’s why we have product analytics. Often, it’s even more important than defining the solution itself.

Data Visualization 115

Data Visualization Analytic Tools Customer Feedback Product Research 115

The Product Coalition

JUNE 20, 2019

Companies like Google or Apple, which are leading the industry to new heights, are well-known for their software and hardware achievements. So people add two and two, and they induce that every single worker must have deep understanding of matters like coding, automating and other complex software engineering topics.

Analytic Tools 61

Analytic Tools User Testing Data Visualization Product Management 61

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

BrainStation Product Management

MAY 7, 2019

I’m responsible for helping to build the overall website experience as well as the infrastructure that powers the site, the CMS, and all of the analytics,” said Erica Tsai, Product Consultant at The Wing, a female-only coworking space. “So I think that having comfort with data analytics will be critical.”.

Data Visualization 68

Data Visualization User Testing Analytic Tools Research Software 68

Userpilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. What’s the solution? Let’s dive in!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Mixpanel

MARCH 7, 2021

“I’m currently the founder of LevelUp, a startup aiming to revolutionize mentorship by creating a platform connecting women mentors and mentees based on role, industry, career interests, and goals. ” Natalie Kouzeleas Director EMEA & LATAM, Mixpanel. “I started as a software developer.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

The Product Coalition

DECEMBER 11, 2018

Your own passion for the job and desire to show leadership, the feeling of being irreplaceable; these can be strong arguments to hang around way after you are truly needed. Some time ago, most jobs had to do with the land: tending crops, animals and making simple tools necessarily required a physical location. What about your team?

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

Amplitude

NOVEMBER 2, 2018

After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles. I started in a Technology Leadership Rotational Program at Levi Strauss & Co.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Userzoom

DECEMBER 20, 2017

We have seen several Researchers and Designers demonstrate value within their organizations and have climbed career ladders into leadership positions. We are clearly seeing a dramatic increase in overall research studies on our platform as well as increase in researcher studies per organization. But I was wrong. But it’s slow progress.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Gainsight

DECEMBER 23, 2019

So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. So historically, you know, the prioritization would be more sales reps, more solutions consultants, more marketing spend maybe.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

ProductPlan

JANUARY 17, 2023

Can’t I just use my knowledge of the customer’s domain to create create solutions to their problems?” You may also be thinking, “But Steve Jobs said he didn’t talk to customers, and Apple created some of the coolest products out there under his leadership.” The key is to understand why they need new solutions. question obvious.

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

BrainStation Product Management

MAY 7, 2019

I’m responsible for helping to build the overall website experience as well as the infrastructure that powers the site, the CMS, and all of the analytics,” said Erica Tsai, Product Consultant at The Wing, a female-only coworking space. “So I think that having comfort with data analytics will be critical.”.

Data Visualization 40

Data Visualization User Testing Analytic Tools Research Software 40

Amplitude

APRIL 11, 2019

There’s no perfect, one-size-fits-all leadership model. I collaborated recently with a frustrated designer trying to advocate for more access to behavioral analytics in her organization (massive scale B2C). We’ve had decades of competition at the tip-top of the funnel in terms of tools and practices. So it’s not that.

Data Visualization 112

Data Visualization User Testing B2C Customer Experience 112

The Product Coalition

MARCH 21, 2019

There may be a sales strategy, a marketing strategy, and product strategy, and operational strategy, an technology strategy, etc. The implication here is that waiting for a higher order strategy to put everything in place is just not a realistic solution. How will different parts of the system inter-operate with one another?

Strategy 60

Strategy Analytic Tools Technical Review Customer Experience 60

The Product Coalition

JUNE 7, 2019

He is currently Head of Product and User Behavior Analytics at Jüssi, an Internet marketing agency in São Paulo, Brazil. Engineering or Data Analytics, for example, have better-defined transitions and therefore only a handful of possible routes into them. I have always enjoyed working with technology. That’s a funny story.

Data Visualization 60

Data Visualization Customer Experience Analytic Tools Customer Feedback 60

The Product Coalition

JUNE 17, 2019

Generally speaking, junior Product Managers whose day-to-day centers around the “heads down” Product Owner work for their scrum team will likely be strong in the bottom half of the skills, and if they’re working on a B2C product that likely leans to the bottom-left. An internal tools Product Manager likely skews to the bottom-right.

B2C 68

B2C Framework Data Visualization Analytic Tools 68

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. For example, our Analytics team might find that one customer segment tends to use our product weekly, while another just monthly. Informing our approach to the market.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JANUARY 25, 2023

Product-led growth (PLG) has been embraced by SaaS companies of all sizes as a scalable approach to growing a business, but it is especially appealing in times of economic uncertainty and soaring acquisition costs like we’re experiencing today. And for today’s guest, Mickey Alon , that’s the best way to run a sustainable SaaS business.

Analytic Tools 118

Analytic Tools Customer Experience B2B User Testing 118

Intercom, Inc.

JULY 9, 2020

And I would say I have a very analytical and ambitious mind. And then lastly, we also had a lot of thought leadership content. So G2 in contrast to Atlassian is a marketplace, instead of a SaaS company. And we make sure that you use the software that you review and that you are legit. We also did a lot of co-marketing.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. I can’t say that’s the root cause, but they also they did a good job of building tools for the supply side to engage the supply before they had robust demand.

Analytic Tools 189

Analytic Tools Reporting Tools Data Visualization User Testing 189

Userzoom

NOVEMBER 6, 2019

Is through an app or through a laptop or whatever, right? I just look at the app and I look at the tracking number. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

Research Software 68

Research Software User Testing Product Research UX 68