Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

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Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Just a name and email address are enough to get started.

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Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

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Userpilot

JANUARY 20, 2025

If you’ve just been tasked with creating interactive product tours for your product, deciding on the best tool can be tricky. That’s hardly a surprise, as there are many product tour software out there. So, what should you look for in your search, and which tools should make the cut?

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Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

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Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. If so, we’ve got your back!

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

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Userpilot

AUGUST 28, 2024

Customer engagement managers utilize various tools to enhance their work. Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics.

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Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

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Userpilot

JULY 21, 2024

Data analysts have a plethora of tools to enhance their work: Userpilot is a no-code tool for product analytics, while Tableau and Power BI excel in data visualization and business intelligence, etc. Looking into tools for data analysts? Book a demo to see it in action! Book a demo to see it in action!

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Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

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Userpilot

JULY 20, 2024

Supplement this with online courses or certifications, and consider internships to gain practical experience. Learning the tools essential for the role is also essential. Looking into tools for retention specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

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Userpilot

JULY 28, 2024

It can also include preferred skills, experience, and certifications. For instance, a UI designer at a company developing a mobile fitness tracking app might prioritize designing visually engaging progress trackers, interactive workout visualizations, and gamified elements to motivate users and enhance their fitness journey.

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Userpilot

JULY 13, 2022

Amplitude blog focuses on data analytics in product management. The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. Userpilot is a product growth and digital adoption software. SaaS Product Adoption: The Ultimate Guide.

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Userpilot

JULY 28, 2024

TL;DR A product designer is a professional responsible for creating user-friendly and visually appealing designs for products , particularly in digital applications like software and websites. It can also include preferred skills, experience, and certifications. Looking into tools for product designers?

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Userpilot

JUNE 28, 2024

Try finding internships in product management , growth marketing , or data analytics. The internships should offer an opportunity to develop a strong analytical and technical skillset along with exposure to analytics and A/B testing tools. Looking into tools for growth product managers?

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Userpilot

MARCH 3, 2022

Competence in using product analytics tools is a must for product managers, and the recruiters will be looking for them in your resume. Product management certificates are not likely to give you an advantage and may highlight a lack of experience. Using product management jargon will help your resume pass through ATS.

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Userpilot

JULY 28, 2024

It can also include preferred skills, experience, and certifications. For instance, a UX designer at a company building a subscription-based meal planning app might focus on designing intuitive meal browsing experiences, personalized dietary preference filters, and easy-to-follow recipe instructions. Book a demo to see it in action!

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Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Capture their thoughts with in-app microsurveys. A simple welcome page with a personalized message where you address users by name and reinforce your value proposition goes a long way.

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Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Make it easy for customers to find information with new content formatting tools. Luckily, you can now switch to using a.p8

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PMLesson's Ace the PM Interview

JULY 13, 2020

There’s no set skillset or formal certification for PMs like there is for Project Management (PMP). Lot’s of programs exist to help you upskill quickly, and with growing competition, certification (coupled with experience!) Still, there’s a place for certification on your resume. might give you the boost you’re looking for.

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Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

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Userpilot

JULY 28, 2024

It can also include preferred skills, experience, and certifications. For instance, a CX manager at a large retail chain might focus on improving in-store and online shopping experiences, while a CX manager at a software company might prioritize enhancing customer onboarding and support interactions. Book a demo to see it in action!

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Userpilot

JUNE 19, 2024

Making a mark as a CX specialist isn’t all about getting the right degree or certifications. Also, don’t hesitate to modify your approach as customer preferences change or new technologies emerge. Looking into tools for customer experience specialists? Book a demo to see it in action! What is a customer experience specialist?

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Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Celebrate important milestones and motivate customers to engage with certificates, badges, or fun characters.

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Userpilot

AUGUST 28, 2024

Looking into tools for customer experience analysts? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Collaborate with cross-functional teams : Work with product, marketing, and support teams to implement solutions based on customer insights.

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Userpilot

JULY 28, 2024

TL;DR A UX researcher in SaaS specializes in understanding user behaviors, needs, and motivations through various research methods to inform product design and development. It can also include preferred skills, experience, and certifications. Looking into tools for UX researchers? Let’s dive in!

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Userpilot

JUNE 19, 2024

It takes more than the right degree or certifications to become a product specialist worth your salt. Don’t skimp on lifelong learning : The best product specialists strive to stay on top of industry trends, changing user preferences, and new technologies. Looking into tools for product specialists?

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Userpilot

AUGUST 28, 2024

Personalize Your Approach : Address customers by their names and tailor your responses to their specific situations. Looking into tools for customer service representatives? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

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The Product HQ

MAY 10, 2024

People from several different backgrounds decide to become platform product managers and follow a rich and rewarding career that is varied, fulfilling, and well-paid. To thrive in the role, budding platform PMs need to learn technical and softer skill sets, such as effective customer research and road-mapping a product’s route to market.

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Userpilot

JULY 28, 2024

It can also include preferred skills, experience, and certifications. Looking into tools for data scientists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Data acquisition and engineering: Data Extraction : SaaS products generate a ton of user data.

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Userpilot

AUGUST 28, 2024

Adopt a Personalized Approach : Remember customers’ names, and past interactions and take into account their specific needs, and provide customized solutions for each customer instead of blanket replies. Looking into tools for customer advocates? Frequent communication builds trust and ensures customers feel valued.

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eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). A demo and overview of Citrix Director and Citrix Performance Analytics and a discussion on licensing and value, use cases, limitations.

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Userpilot

JULY 14, 2024

Data analysts rely on a suite of powerful tools designed to collect, process, analyze, and visualize data. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

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Mironov Consulting

AUGUST 29, 2023

Let’s focus on a specific subset of product waste: building capabilities that are readily available from non-competing SaaS vendors – which we could rent at 1-5% of the cost of building them ourselves.  Renting rent rent rent rent We’re in the HR software business rent build?

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Userpilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Userpilot offers a comprehensive platform for user onboarding, engagement, and analytics. Book a demo today!

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Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Data Analysis : Leverage analytics to track product usage , identify trends, and optimize customer engagement. Book a demo to see it in action! So, how do you land this highly sought-after role?

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