Mind the Product

JANUARY 14, 2020

If you care about what people think, then there’s no analytics package that can give you that answer… There are people who would argue that “Oh yes, we can tell if they are satisfied if they do 1, 2, and 3” It’s not true… the numbers will never tell you what people have in their minds. How to use data.

Product Research 214

Product Research Customer Experience Analytic Tools Research Software 214

The Product Coalition

JUNE 21, 2021

With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication. Compared to emails and calls, chat messages through in-app chat windows have a high probability of reaching out to the users. Multi-platform coverage ?—?in Scalable chat solutions ?—?the

Analytic Tools 158

Analytic Tools Reporting Tools Customer Communications Data Visualization 158

Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. They’re looking to be entertained.” To harness the incredible value of product-led growth, you need to have the right engagement tools.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Read on to learn more about using technology to drive customer engagement and retention. Customer engagement technology is a technological innovation that helps businesses engage customers more effectively.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. It is also about changes in how cross-functional teams access, make sense of, and act on complex behavioral data. Data Literate. To make sense of those insights, the team needs data literacy.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

The Product Coalition

MAY 17, 2021

SVOD is short for Subscription Video-On-Demand, which refers to a monetization model where subscribers pay a monthly or annual fee to access video content on streaming SVOD platforms. For example, let’s discuss the video subscription platform, Netflix: In the first quarter of 2021, Netflix had over 208 million subscribers.

Analytic Tools 95

Analytic Tools Data Visualization Entertainment Customer Experience 95

The Product Coalition

NOVEMBER 17, 2023

Explore the future of decentralized innovation with our guide on building Web3 apps. Master the process, tech stacks, and tools for a transformative development experience. In the dynamic landscape of digital innovation, the advent of Web3 technology has ushered in a new era of decentralized applications. Step by Step Process!

Analytic Tools 146

Analytic Tools Feedback Software Data Visualization User Testing 146

Userpilot

MARCH 30, 2025

So from my experience as a product manager, Ill not only walk you through the entire process of sending mobile push notifications but also the most important practices and use cases to avoid spamming your app users. Which means youll be limited to the capabilities of the platform youre working on. Analytics and performance tracking.

Analytic Tools 65

Analytic Tools Data Visualization Onboarding KPIs User Testing 65

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Use surveys , interviews, session recordings, and product analytics to gather insights. For more comprehensive insights, combine it with other testing methods, like beta testing. What is product dogfooding?

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 25, 2024

Are you struggling to make sense of complex data for better business strategies? Enter augmented analytics—a blend of AI and machine learning that’s revolutionizing how we gather interactive, valuable insights from data , with ease, irrespective of technical skill. This is essentially what augmented analytics provides.

Data Visualization 52

Data Visualization Analytic Tools Artificial Inteligence Customer Feedback 52

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. The results were incredible.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

AUGUST 21, 2019

Selecting an online video platform suitable for video publishers is equally tiring but can set the base for your business. According to Consumer Technology Association, U.S. consumers are expected to spend a combined $26 billion on music and video subscription services (in 2019).” Video publishing is a herculean task.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Entertainment 94

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Until only a few years ago, large companies had an IT advantage over their smaller rivals – some commentators still give large companies an advantage when it comes to the use of Big Data. Their customer service is horrendous.”

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Amplitude

JUNE 24, 2020

Today, Amplitude is sharing our digital report quantifying this impact. From early February to early May, customers sent Amplitude 44% more event data. The team has been hard at work making sure our systems perform without a glitch, and that our customers can do the important work they need to do. What the data show.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

Mind the Product

JANUARY 14, 2019

The following are some tips and tricks I’ve learned working on B2B products at Google and Rubrik, a startup in the cloud data management space. For example, when Amazon came out with its public cloud platform AWS, that didn’t stop Microsoft from launching Azure. Collect Customer Validation Early on. Know Your Roadmap.

Enterprise 170

Enterprise Customer Feedback Data Visualization User Testing 170

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. Look at the Big Picture.

Data Visualization 140

Data Visualization Customer Experience Research Software User Testing 140

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. China is the only region where data analytics is not on this list.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Userpilot

MAY 27, 2024

Track behavioral data : Use feature tagging and event tracking to analyze product usage. Inform customers about product enhancements : Use targeted in-app notifications to announce new features. Leverage product data to offer proactive support : Analyze customer data to provide anticipatory assistance. G2 review example.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. It is a digital transformation company based in Palo Alto, California.

Analytic Tools 90

Analytic Tools Research Software Software Developers Software Development 90

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Or as he is frequently heard to say – “It only works if it all works”.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Alchemer Mobile

JUNE 15, 2024

Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. Aberdeen also reports using AI across key business activities leads to 81% greater decreases in service costs and more than five times growth in annual company revenue.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

The Product Coalition

FEBRUARY 25, 2024

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. From its humble beginnings as a DVD rental service to its current status as a global streaming powerhouse, Netflix’s evolution has been marked by relentless innovation and strategic adaptation to changing market dynamics.

Analytic Tools 142

Analytic Tools Entertainment Customer Experience Data Visualization 142

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He spent a few years working in business analysis and account management while searching for a job in which he could use his unique combination of engineering, design, and analytical skills.

Research Software 158

Research Software Analytic Tools Product Manager Product Management 158

Userpilot

SEPTEMBER 30, 2024

Here’s how to do that: Gather demographic data, like age, gender, income, etc., Use analytics where possible to uncover insights into customer behaviors. USPs highlight features and qualities that set your product or service apart from competitors. A good place to start is by creating user personas.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. Jamie was brought into the company to improve the usability of its charity account and to establish features that would drive more charities to use the platform.

Analytic Tools 200

Analytic Tools Research Software User Testing Customer Experience 200

Userpilot

JUNE 11, 2024

In this article, we’ll explore ten exceptional examples spanning various industries and platforms. TL;DR Interaction design is the practice of crafting engaging and intuitive interfaces for digital products and services. 2D: Visual representations. Senior interaction designer Kevin Silver added the fifth). 5D: Behavior.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

Amplitude

DECEMBER 4, 2020

Fortunately, customer analytics software can help uncover these different inflection points and phases. Just as technology has empowered customers, it also gives companies the ability to use advanced customer analysis and further support their customers. Related: How Retention Rate and Customer Experience Go Hand in Hand.

Analytic Tools 64

Analytic Tools Customer Experience Data Visualization Weak Development Team 64

Userpilot

OCTOBER 11, 2022

For the product vision to be effective, it can’t constrain the teams’ freedom to come up with the best solutions. These factors include who the key customer is, what their needs are, what solutions are already available, and how your product could beat them. As you get more data, you are able to narrow down your focus.

Vision 111

Vision Analytic Tools Data Visualization Reporting Tools 111

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Mixpanel

APRIL 18, 2019

In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers. And when the web evolved to your phone and apps, so did TV Spielfilm. The app was torn between serving two audiences: its free users and its paid users.

Entertainment 53

Entertainment Data Visualization Analytic Tools Customer Experience 53

The Product Coalition

JUNE 11, 2019

Mobile app companies across the globe are in the middle of a mobile engagement crisis. While new user acquisition and the number of downloads give you an initial high, what matters in the long term is your apps user retention i.e Let’s learn more about retention and a few tried and tested methods to improve your app’s retention rate.

Feedback Software 107

Feedback Software Analytic Tools User Testing Customer Experience 107

Mind the Product

JULY 30, 2019

Follow Roisi on Twitter or LinkedIn , and check out her work at Gower St Analytics. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Follow Roisi on Twitter or LinkedIn , and check out her work at Gower St Analytics. * The Black Mirror Test. Links mentioned in this episode.

Product Research 160

Product Research Customer Experience User Testing Testing 160

The Product Coalition

OCTOBER 22, 2019

And with the help of Artificial Intelligence, humans are trying to understand a wide set of data through models which over the years has successfully generated actionable insights and continues to do so. IoT devices just like any other device generate huge volumes of data. Smart buses have successfully rolled out in many cities.

Artificial Inteligence 100

Artificial Inteligence Reporting Tools Analytic Tools Data Visualization 100

Mind the Product

APRIL 25, 2017

Over the last decade I’ve had an intimate view of the media industry from all sides of the table: from my tiny video startup , to the largest media distributor in the US (Comcast), to a hyper-growth media platform (Spotify), to a huge legacy media company (Viacom)… leading product management organizations in each.

Analytic Tools 93

Analytic Tools Product Manager Product Management Data Visualization 93