UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Revulytics

JANUARY 23, 2018

Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space. In fact, studies have shown that software development teams spend 40 to 50 percent of their time on avoidable rework.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Revulytics

MAY 17, 2018

For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications. They report back that things are good, yet a marketing campaign is failing to convert the larger user base or gain traction with net new accounts.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Revulytics

OCTOBER 25, 2017

In announcing the new AR app, Michael Valdsgaard, Leader Digital Transformation at Inter IKEA Systems said that “now, technology has caught up with our ambition. Actionable vs. vanity metrics: Are web analytics, customer surveys and download logs painting the full picture you need to understand your customers?

Analytic Tools 113

Analytic Tools Data Visualization Reporting Tools Customer Experience 113

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? There are numerous formulae for calculating LTV, but the best one is to add up the revenue per customer and subtract the costs of acquiring and servicing them. Conclusion.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 4, 2023

What is a “wow” experience in customer service? WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts. In fact, excellent customer service is one of the best ways to increase customer loyalty and retention. Userpilot’s self-service knowledge base.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

eG Innovations

OCTOBER 27, 2022

The focus of IT monitoring has been to gather metrics about the operations of an IT infrastructure’s hardware and software assets to ensure that all the key functions are being performed as expected to support applications and IT services. In the recent past, the term Observability has been used as a synonym for “modern monitoring”.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Gainsight

JULY 12, 2023

Implement scalable processes and systems that enhance operational efficiency and streamline customer success workflows. Leverage industry best practices and innovative technologies to drive continuous improvement. Stay abreast of industry trends, emerging technologies, and best practices in customer success operations.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

Under 10 Consulting

JANUARY 2, 2020

ProductOps is a specialized role that normalizes the product function across all products and services. Each team uses different templates and tools from different sources. The idea is to systemize the department instead of relying on each team or individual to develop and implement their own best practices. .

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools User Testing 80

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JANUARY 26, 2024

If you’ve been in the SaaS space for a bit, you must have heard about product-led growth strategy or product-led sales. Product-led content comes in different formats, including videos , case studies , blog posts, research reports, checklists , newsletters , and social media posts. But what about product-led content marketing?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Imaginary Cloud - Design

OCTOBER 28, 2021

Analytics. ? App Design. ? It’s dynamic, interactive, and malleable by nature and amasses other disciplines and techniques beyond graphic design, like programming, multimedia, and data analytics. The solution was to underline and color the linked words blue. Influencing user behavior. Adaptable. ? Dynamic.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Userzoom

JANUARY 29, 2020

Or perhaps you’re trying to integrate user research into an Agile Sprint cycle , which is definitely achievable but requires some adjustments to your choice of methods and tools. For example, I once worked with a software designer who had created different prototypes for a date-picker tool. Skip the formal report.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Userzoom

NOVEMBER 18, 2019

During a recent webinar covering the survey ( now available on demand ), Kuldeep Kelkar offered his take on this data, and advised on how experience professionals can not only overcome the top challenges reported by their peers but also how to stay ahead of the emerging enterprise UX trends. But budgets are not matching this growth.

User Testing 91

User Testing Product Research UX Data Visualization 91

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. The advantages of NPS. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. How to Use Product Feedback to Boost Customer Experience. By Usersnap.

Feedback Software 52

Feedback Software Research Software User Testing Analytic Tools 52

Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Why the SaaS Downturn Will Accelerate Product-Led Growth.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Research Software 52

Gainsight

MARCH 27, 2025

According to our report, The CS Index 2024 , 55% of companies surveyed are using GRR as a top measurement of Customer Success; 76% of companies indicated that customer retention is another primary revenue metric utilized. Previously NRR was the favored metric, but weve seen a shift toward GRR recently.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. .

Analytic Tools 52

Analytic Tools Customer Experience Feedback Software Data Visualization 52

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. How to Use Product Feedback to Boost Customer Experience. By Usersnap.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Revulytics

OCTOBER 12, 2018

So, taking the average 46-hour work week reported by respondents, product managers are spending roughly 4 percent of their time each month meeting with customers. This year’s survey reveals that product managers spend an average of just seven hours a month talking to customers in non-sales situations.

Data Visualization 66

Data Visualization User Testing Customer Feedback Customer Experience 66

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Slack is a communication app for colleagues and teams in the workplace, born out of frustrating internal communication such as endless CC’s and email chains. They research technologies their customers find useful.

User Testing 49

User Testing Feedback Software Research Software Customer Feedback 49

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. What happened exactly?

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Gainsight

JUNE 22, 2022

SaaS companies may have brought customer success (CS) to the fore. The trend started in the mid-2000s when the SaaS model spurred a shift in thinking. Increasingly, enterprises are competing with SaaS startups focusing on after-sale customer success. Previously, customer sales and acquisition were crucial growth elements.

Enterprise 52

Enterprise Analytic Tools Data Visualization Onboarding KPIs 52

Izenda

JULY 28, 2020

I’m not in the habit of making grand, sweeping generalizations about those in a specific profession but…well, I’m just going to say it: many PMs don’t have a strong grounding in software engineering and development. Software engineers have a unique perspective within the industry. They’re like the octopus of the software world.

Reporting Tools 45

Reporting Tools Data Visualization Analytic Tools Customer Experience 45

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Product Analytics. How To Measure Product Adoption Using Product Analytics.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization User Testing 52

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. So here you go: “The aim of marketing is to know and understand customers so well that the product or service fits them and sells itself.”. They’re solutions people.

Product Research 54

Product Research Research Software User Testing Reporting Tools 54

ProductPlan

APRIL 25, 2023

Product operations staff focus on processes and systems at the portfolio level. This includes making sure that everyone has the tools they need in the product stack. Leveraging analytical capabilities Product operations staff often include business and data analysts focusing on product data.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Forrester Report: The Business Case for Customer Success Management. Leverage Advanced Analytics to Uplevel Your CS Strategy. How To Score Customer Health.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Centercode

JANUARY 21, 2020

See how Centercode delivers a 90% (or higher) guaranteed tester participation rate on our CV projects with the 12 best practices in this ebook. Downloading or installing your product’s latest software or firmware. That amounts to less than a third of the feedback they should be getting for their efforts. Submitting feedback.

Workshop 72

Workshop User Testing Product Research Data Visualization 72

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Pre-signup Product Marketing Tools.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Also, what about management solutions like Nerdio?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122