Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. Sign up for Userpilot’s engaging webinar series here.

Product Marketing 90

Product Marketing Onboarding KPIs User Testing Marketing 90

Userpilot

APRIL 21, 2024

The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five. Ahrefs article in SERP. In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems.

Research Software 89

Research Software Feedback Software User Testing Reporting Tools 89

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. A knowledge base created with Userpilot.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

JULY 31, 2023

This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Send webinar invitations to educate customers on advanced use cases. You should include different formats of resources such as documentation articles, webinar recordings, video tutorials , etc.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

NOVEMBER 14, 2022

How does this help with product marketing , and what are some examples of brands that have succeeded with it? Increases interest in your brand and establishes you as an authority. Why brands use the principle of reciprocity in marketing. Another benefit is increased interest in your brand. Read on to find out.

Feedback Software 96

Feedback Software Research Software Marketing User Testing 96

Userpilot

JANUARY 8, 2024

Adopting user onboarding best practices for your brand is a failproof way to leave a great first impression. However, with a range of user personas and attributes, it can be overwhelming to know which best practices you need to fuel your brand for success. Align your onboarding process with your branding to reduce user friction.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. You can use modals for this.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 78

Analytic Tools Feedback Software Research Software Customer Experience 78

Intercom, Inc.

NOVEMBER 17, 2021

Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Make it easier to self-serve with Articles in the Messenger. Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? Want to see these features in action? Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.) Create webinars for specific use cases.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. For example, add FAQs, video tutorials , interactive guides , and blogs and articles. Webinars are a great way to do just that. Check out our webinars.

Feedback Software 86

Feedback Software Analytic Tools Product Research User Friction 86

Userpilot

OCTOBER 6, 2023

This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. Userpilot ’s blog.

B2B 102

B2B Analytic Tools Feedback Software Data Visualization 102

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Behavioral segmentation organizes consumers based on their interactions with products and brands. Have you participated in any of our training sessions or webinars ?

Analytic Tools 90

Analytic Tools Research Software Feedback Software Product Research 90

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Customer education programs come in different varieties – webinars, videos, email series, and in-app training. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 93

Education User Testing Customer Feedback Customer Experience 93

The Product Coalition

NOVEMBER 30, 2022

After reading 40 articles about demand generation, I’m here to say that you would be surprised at what these articles have in common. There was surprisingly little distinction between demand generation and lead generation. Most of the recommendations were sort of obvious.

User Testing 121

User Testing Customer Feedback Feedback Software Reference 121

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Userpilot organizes webinars to teach users how to use new features. Traditional marketing aims to create brand awareness, drive demand, and attract more customers. Userpilot organizes webinars to educate existing customers on new features.

Feedback Software 94

Feedback Software Research Software Product Research User Testing 94

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. You can provide this guidance via customized educational resources like personalized videos and webinars. This would be a great time to introduce a webinar that shows users how to derive value from the feature. Userpilot webinar slideout.

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Experience 93

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Onboarding KPIs 89

Userpilot

NOVEMBER 29, 2023

In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Net Promoter Score : Determines the percentage of customers who are brand advocates. Looks like it’s time to call in a retention specialist.

Data Visualization 97

Data Visualization Reporting Tools Feedback Software Customer Experience 97

Userpilot

APRIL 28, 2023

In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Educational resources in multiple formats, like recorded webinars, interactive walkthrough replays, etc., This is how Asana links to its help articles.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Run webinars to educate customers on new features or updates.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Intercom, Inc.

JANUARY 2, 2019

The bot highlights these questions so your team can provide on-brand, pre-formatted answers. Whether it’s driving webinar signups, newsletter subscriptions, qualifying leads and booking demos, Custom Bots enable marketers and sales teams to supercharge their pipeline and capture new revenue.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. But loyal customers buy because they’re committed to the brand. Retention isn’t the same as loyalty.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Gainsight

JANUARY 18, 2024

With a top-level CX strategy, the entire customer journey becomes distinctly you—distinctly your brand. According to Hubspot ,”Customer experience is the impression your customers have of your brand as a whole throughout all aspects of the buyer’s journey. ” What’s Customer Experience (CX)?

Education 52

Education Customer Experience Data Visualization Advertising 52

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Use notification banners to prevent involuntary churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Pragmatic Marketing

MAY 31, 2018

Throughout the month we’ll highlight articles, webinars, podcasts and blog posts that help you better describe your product by its ability to solve market problems. For a full list of relevant articles, webinars and blog posts, check out our Box of the Month page.

Positioning 70

Positioning Webinar Document Messaging 70

Userpilot

MARCH 21, 2024

This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. Understanding and optimizing the customer lifecycle helps you offer a delightful experience that builds brand loyalty and drives product growth. Userpilot ’s webinars designed to acquire and engage customers.

User Testing 100

User Testing Analytic Tools Research Software Feedback Software 100

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Create communities around your brand to connect directly with customers. Host webinars to educate and interact with your audience. Increased customer loyalty and retention.

User Testing 97

User Testing Feedback Software Research Software Analytic Tools 97

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

UX Planet

FEBRUARY 1, 2024

Source: Radhakrishna Aekbote Competitors SWOT Analysis Mint Intuit Strengths: Established brand with trust. Weaknesses: Relatively lower brand recognition compared to traditional financial institutions. QuickBooks Strengths: Established a brand with a user-friendly interface. Attends financial literacy workshops or webinars.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 102

B2B User Testing Research Software Analytic Tools 102

Intercom, Inc.

JANUARY 30, 2019

On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. As a student, you will also gain access to exclusive live webinars with prominent guest speakers. CxD Certification Courses: One-Time “Webinars” ?️ But that’s not how it works.

Technical Review 78

Technical Review Certifications Software Review Feedback Software 78

Intercom, Inc.

AUGUST 25, 2021

Register for our Built for you webinar Wednesday, Sep 8 at 6pm GMT+1. We have a wide range of brand new reports and several new reporting features. All of this feedback helps us fine-tune Intercom in ways that will make the most impact for you and your customers. Want to see these features in action? Improved reporting.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129