Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Use contextual automated in-app messages to cross-sell to engaged users.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Reporting Tools 101

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Ready to dive in?

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

NOVEMBER 30, 2022

From text size to color issues, many people struggle to find the right tooltip design, but this article will show you the right way to go about it. Not only will you learn to make your tooltips effective, but you’ll also learn to decide if you need a tooltip or a different UI element for the message you want to convey. Source: Harvest.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Data Visualization 98

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. This article examines the concept of trust in UX design and its importance. What is user trust? Why is user trust important in UX?

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Product management training and courses can help you develop skills crucial for your career growth. Best product management training and courses. User survey tool – Hotjar.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

MARCH 28, 2022

In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Marketing campaigns and strategies tend to involve mostly one-way communication – they communicate the message to the users.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. It’s about user onboarding , of course.

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Analytic Tools 97

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? This article goes over the most common mistakes when it comes to driving product engagement and provides ways to avoid them. This can be done using a signup flow or welcome screen that collects data from the user and then personalizes the onboarding path for each.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Data Visualization 98

Intercom, Inc.

OCTOBER 13, 2022

The most powerful and configurable in the market with the best user experience, making it the easiest to learn and use, which we know is a big customer priority. And finally, a new tooltips feature – our first ever customer-initiated message type. Third, a new visual bot builder. There are no additional charges.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Imaginary Cloud - Design

JULY 29, 2021

This article shares our top eight favorite illustration styles and further explains, with examples, what each consists of. We see amazing illustrations in books, posters, flyers, and of course, in our digital world! Many websites and mobile applications rely on the power of illustrations to communicate and clarify users.

Magazine 113

Magazine Article Customer Experience Messaging 113

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

NOVEMBER 8, 2023

This is the main question the article tackles. In each of the UI elements, you can include buttons, HTML elements, media, and of course, text. AI also powers the localization feature, which allows you to automatically translate your in-app messages into multiple languages. What flow analytics features does Userpilot offer?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. An onboarding tooltip is a type of targeted popup enabling users to understand new features in a contextual way.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 6, 2023

In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? Before we proceed — a quick crash course on customer success. Get a Userpilot demo to see how.

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! To evaluate your in-app messages, use flow analytics. To further improve the new feature, collect user feedback via in-app surveys. You can reach out to them with an in-app message and invite them to take part in the test.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? This is the main question we tackle in this article. Segment analysis focuses on common qualities shared by similar users. It’s essential for creating personalized user experiences.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

MAY 30, 2022

UI design is one of the most valuable ways you can enhance users’ experience and drive product adoption. This article will show you how you can offer valuable feedback and improve usability using visual feedback. – contextual guidance feedback (tooltips, modals , banners, messages, and microcopy ).

Feedback Software 75

Feedback Software User Testing Customer Feedback Data Visualization 75

Userpilot

JANUARY 31, 2023

GET your own copy of the new client onboarding checklist template In this article, we’re going to explore core aspects of the client onboarding process, map out what you should include in a client onboarding checklist, and specific tactics for success. That starts with clear product positioning and unambiguous messaging.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. The right user. The right time.

User Testing 96

User Testing Customer Experience Data Visualization Demo 96

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. ProductHunt uses upvotes from real users to rank products.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Customers can downgrade or cancel subscriptions for a million reasons , but here are the main culprits: Bad product-customer fit: This mainly results from wrong positioning or sugar-coated marketing messages. You’ve opened the right link!

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. In a nutshell, user onboarding describes the process of getting users familiar with a product or service.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 25, 2022

Put simply, product friction describes anything that causes your users difficulty when using your SaaS. There’s no better way of understanding usability than digging into where friction occurs across the entire user experience. The customer success team knows exactly how to help users overcome challenges in the meantime.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. A high-quality customer onboarding experience is crucial for long-term growth of a business. Starting in broad strokes. Turning it into a system.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Got your seat belt on?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

NOVEMBER 17, 2021

This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. There’s a lot to consider, and getting the right (or wrong) digital adoption platform can have a massive impact on your product adoption rates and user engagement.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Innovation Educators

MAY 15, 2023

It can provide growth, help clarify messaging that resonates with your ideal customer, and provide co-creation opportunities. It’s a lot easier to write an article than it is to influence people’s behaviors to create something themselves. They also have courses now. They also have courses and conversations.

Branding 95

Branding User Testing Customer Experience Customer Feedback 95

Userpilot

FEBRUARY 9, 2023

In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks. Predictive customer analytics can help you retain existing customers and improve customer experience by triggering personalized in-app experiences, adapting in-app messaging , and reaching out to at-risk customers.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. These are easy to design and trigger to target specific user segments. Userpilot automatically translates in-app messages.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. Once you’ve identified friction points , you can use contextually relevant in-app messaging to optimize the experience. Of course, you'll need the right tool for the job to make this all happen.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

MAY 3, 2023

In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job. To top it off, product analytics will help you drastically improve user experience. Of course, none of this is possible without the right tool for the job.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93