Roman Pichler
NOVEMBER 2, 2021
Listen to this article: [link]. What is Bad Performance? Before I discuss how you can help an underachieving team, let’s briefly explore what good performance looks like, assuming that an agile, Scrum-based process is used. Third, the team observes sustainable pace. Share Your Views but Don’t Tell People What to Do.
Userpilot
APRIL 22, 2024
This article aims to simplify feature analysis. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. For example, Slack needs instant messaging to be called a collaboration app. Specify the metrics to track.
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Product Talk
AUGUST 16, 2023
And she’s also always happy to coach the members of the Product Talk team in how to develop our own continuous discovery skills, too. While Welena’s role at Product Talk is not strictly as a product manager, that doesn’t stop her from developing and practicing her continuous discovery skills. You can submit your story here. .
Intercom, Inc.
NOVEMBER 17, 2021
Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.
Roman Pichler
APRIL 5, 2022
Listen to this article: [link]. For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies.
Userpilot
MARCH 23, 2023
And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3:
Intercom, Inc.
AUGUST 13, 2019
As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs. Why automate your customer service?
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