Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create granular content.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

The Product Coalition

SEPTEMBER 29, 2023

According to an article by McKinsey & Company , the future of work post-COVID-19 brought significant challenges in clearly defining employee roles. A few years ago, the company faced significant challenges due to role overlap. Harvard Business Review also highlights its importance in business management. And guess what?

Technical Review 132

Technical Review Systems Review Document Article 132

eG Innovations

SEPTEMBER 29, 2022

Every article you find about reducing Azure cost will invariably mention ensuring any unused (especially PAYG) resources are identified and shut down/deleted. Use resources in a local region to reduce latency. Azure Advisor is a service that can help advise as to whether your Azure deployments have wastage and unused resources.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Roadmunk

SEPTEMBER 21, 2017

I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. This list is not the be all end all; there are countless ‘must-read’ articles for PMs. I’ve hand-picked articles that specifically helped me during key moments in my career.

Article 81

Article User Testing Product Research Technical Review 81

The Product Coalition

JANUARY 25, 2024

Our next article in the prioritization series* tells about different types of business organizations. If you missed the previous articles: * Introduction to prioritization in product development * Review of Eisenhower Matrix as the most mainstream prioritization technique Imagine that your product is a tree.

Systems Review 111

Systems Review User Testing Vision Customer Experience 111

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? We wrote this article to guide you. Let's get to it!

Systems Review 52

Systems Review Data Visualization Technical Review Reference 52

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. But how can you make use of it? Let’s dig in!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Coalition

NOVEMBER 17, 2023

However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem. This process encompasses data extraction from diverse systems, standardizing it into a common format, and loading it into a target system or database.

Data Visualization 125

Data Visualization Reporting Tools Artificial Inteligence Information 125

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

Split

APRIL 12, 2023

With fewer distractions due to non-value-adding activities, software developers can concentrate on key tasks that create real impact without feeling overwhelmed or stressed. Analyze Current System Performance Once the implementation is complete, it’s important to analyze the performance of the new system.

Analytic Tools 97

Analytic Tools Data Visualization Systems Review Software Review 97

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! G2 rating No rating or review is available.

Data Visualization 106

Data Visualization Analytic Tools Reporting Tools Feedback Software 106

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Encouraging referrals and reviews to expand word-of-mouth. Survey your users, review your support tickets, and examine your usage data to see what’s causing friction and pushing customers away.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Customer Experience 95

Split

JULY 27, 2023

In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs. Additionally, you don’t need to worry about vendor lock-in or compatibility issues that are possible when integrating a third-party solution into existing systems.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

UX Planet

FEBRUARY 13, 2024

Being a Production Artist, while a commendable position in itself, when it comes to the Design Process it opens a series of questions which bleed off to the second point of this article. That’s one of the reasons Design Systems are built. Where Does Deliverability/Production fit with Templates, Automation and AI.

User Testing 77

User Testing Research Software Technical Review Systems Review 77

The Product Coalition

JANUARY 27, 2022

The article will help you define the difference between waterfall and agile to know which one is better for your project. Choosing which method is dependent on the project scale, type, and software outsourcing services company’s resources. The project managers will know their teams, testers, developers, and resources.

Reporting Tools 130

Reporting Tools Feedback Software Agile User Testing 130

The Product Coalition

DECEMBER 29, 2021

Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.” It starts with your calendar.” “if

Books 124

Books Systems Review Software Review Weak Development Team 124

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. Our focus here, however, centers on the psychological dimensions of progress bars.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105

The Product Coalition

MARCH 23, 2022

The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. However, imagine that the app doesn’t integrate into the rest of the system resulting in the front-desk navigating between two systems. How frustrating would that be? Is that benign?

Framework 122

Framework Reporting Tools Technical Review Systems Review 122

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Core part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Usersnap

FEBRUARY 23, 2022

In this article, we’ll define SaaS product management, PLG, and how the two connect. How is SaaS Product Management the Central Nervous System to Product-Led Growth? Product managers need to know where the company wants to head, what type of hurdles (competition, resources, etc.) What you can expect here ??????

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with banking platforms for quick fund transfers and a flexible invoicing system would be crucial.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

SEPTEMBER 2, 2022

In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. SaaS companies need instructional design software tools because they make it easier and cheaper to create eLearning resources. Userpilot review on G2. “We Articulate 360 reviews on G2. Let’s go!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Split

MARCH 10, 2023

Design and architecture of a system often plays second fiddle, if it plays at all. And no one in their right mind today would promote the BDUF (big design up front) model as the be-all and end-all of creating a modern, high-performance, highly available and fault tolerant system. It’s important to take your medicine of system design.

Software Review 98

Software Review Systems Review Data Visualization Document 98

Product Innovation Educators

JULY 17, 2023

Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management. I have a new article coming out on expected commercial value, which builds likelihoods into the business case. Have a good data system.

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

The Product Coalition

MARCH 23, 2022

Even more so than for established firms, this is a critical issue for startups given that they are typically bootstrapped or working on limited funds and have to determine where best to focus on the resources at their disposal. This industry is especially resistant to change for a multitude of reasons (beyond this article).

Startups 130

Startups Fractional CTO Technical Review Software Review 130

The Product Coalition

APRIL 5, 2020

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure. if not more?—?effective

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Userpilot

JULY 13, 2022

In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Do you follow any product manager blogs?

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

JANUARY 8, 2024

This article shows you how. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media. Adobe Illustrator’s rating on G2.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Customer Experience 106

UX Planet

FEBRUARY 22, 2024

But dark patterns go deeper: Confusing menus that hide options we need Countdown timers that trigger panic buying Fake reviews that sway our decisions …they’re everywhere. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences.

Data Visualization 73

Data Visualization UX User Testing Research Software 73

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Reading reviews on product listing platforms.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 29, 2024

In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

eG Innovations

AUGUST 23, 2022

Azure Advisor analyzes your configurations and usage telemetry and offers personalized, actionable recommendations to help you optimize your Azure resources for reliability, security, operational excellence, performance, and cost. Note: The timeline can be adjusted to review different time periods. About Azure Advisor.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

JUNE 9, 2022

Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best? Creating the lanes and maintaining them up to date can be time-consuming, especially if it is for a system with processes changing continuously. out of 5 stars (depending on the review site).

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Split

MARCH 19, 2024

So, at a previous company, we decided to fix the problem by putting a hard limit on the number of feature flags in the system: we could only have 150 flags in our monolith at any given time. So we will try to find ways to make it work, throwing good money (aka time and resources) after bad until we have a semblance of good enough.

Software Review 52

Software Review Systems Review Weak Development Team Framework 52

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. They’re perpetually linked to their industry due in some part to their commitment to thought leadership; they understand that the most successful companies are the ones that tap into industry conversation and spark discussions that move people to act.

Education 52

Education User Friction Customer Experience Customer Feedback 52