Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. Why Is UX Research Important?

Data Visualization 74

Data Visualization User Testing Research Software Product Research 74

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Bad customer experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. I led half of the ten user tests with Bence as an observer.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

SEPTEMBER 4, 2020

I studied accounting and computers in high school. the development process was saturated with bureaucracy and friction, with little or no camaraderie between designers and developers. They also said that end users didn’t know what they wanted unless we, the graphic designers, showed it to them (they were Steve Jobs fanboys).

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. In this article, we’ll explore what ChatGPT is and how it works. By this point, you probably have a few ideas swirling around in your head.

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. This article tackles the principles that successful teams use to maximize their outcomes.

Customer Experience 152

Customer Experience Data Visualization User Testing Product Research 152

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. Permission system of the teamwork platform.

Research Software 46

Research Software Feedback Software Information UX 46

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

The Product Guy

MAY 7, 2020

This is my motivation behind writing this article. This article explores multiple aspects of product management. Often, this is due to resource constraints rather than a lack of understanding of a PM role. Also, in various organizations which have grown in product maturity, customer base etc.,

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

APRIL 20, 2022

They are all focused on providing a great user experience. This article outlines 13 exceptional techniques for converting your free users into paid users. As much as I’d like all free users to become paying customers, that’s sadly not the case and may never be. Let’s dive in! It’s simple.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. This article has got you covered. Top 4 Struggles for Customer Service Teams.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? What is Customer Feedback Analysis?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

PMLesson's Ace the PM Interview

MAY 14, 2022

This article is part of our series on Solutions Architect interviews. If you're interviewing for solutions architect roles, don't miss our Complete System Design Interview Course. How would you explain what an API is to a non-technical customer? 💡 Hey there! What are the tradeoffs? View answer. View answer.

Research Software 52

Research Software Feedback Software Technical Review Software Review 52

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Modus Create

APRIL 14, 2020

There is no shortage of guides published about how to build a design system. However, many of these guides do not pay enough attention to a crucial step in building a design system: user research. I’ll discuss why including user research in your design system process is an absolute must.

Research Software 52

Research Software Analytic Tools Feedback Software Systems Review 52

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? This is one of the questions we answer in this article. The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments.

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Mind the Product

APRIL 6, 2020

The one thing an MBO system should provide par excellence is focus. Where will you compete: which customer segments, which categories, which channels? What management systems are required? The leadership teams gather before each quarter ends to review the company vision and revise the strategy. Where will you play?

Product Strategy 113

Product Strategy Strategy Feedback Software Customer Experience 113

Product Talk

MAY 4, 2022

He also works with design and leadership on the medium-term strategic space, helping decide and define future initiatives that will unlock value for their customers and prospects. This can create a false sense of familiarity, so Steve says they need to be intentional to avoid making assumptions about their users. Tweet This.

Research Software 196

Research Software Feedback Software Product Research Data Visualization 196

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

UX Studio: Product Management

JANUARY 27, 2022

A centralized system is required to develop a good understanding of your users across teams and across your firm. They bring together various points of user input and feedback. So, whether you’re a user experience researcher, a user experience designer, or a product manager, this post is for you.

User Testing 91

User Testing Research Software Reporting Tools Data Visualization 91

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. Now, in this article, we’re sharing with you the tips we collected during years of hard work.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding. What is the Blue Ocean Strategy?

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Confirming you have product-market fit before launching your product ensures you have customers who are happy to pay for your product, use it, and share the word about it. When entering a new market with a new product.

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? It all begins by understanding your customers and the different ways they communicate. That’s what this article is about. Interactions also help you understand your customers better.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

DECEMBER 13, 2022

If you’re interested in driving product growth , you need to learn to remove it from your customers’ life. Reducing friction points in your product and business will: Streamline the sales process. Help customers adopt your tool faster. Result in improved customer experience. Map your customer journey.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. Similar to Patricia, I studied computer science and also started at Microsoft, and left about four years to build my own company.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

UX Studio

FEBRUARY 15, 2024

Originally, I do have a business [00:01:00] background, so I went to the Corvinus University of Budapest, where I studied business administration and then later on management and leadership. While as an innovation strategist you have the customer in the forefront of your mind. And then from there, I switched to design.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

SEPTEMBER 4, 2023

This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding. What is the Blue Ocean Strategy?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

UX Planet

FEBRUARY 26, 2024

Table of contents (part I) To read the first part of the article click here 1. In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. Methodology 3.

Research Software 77

Research Software Feedback Software User Testing Data Visualization 77

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Live chat messages can be customized and triggered based on a user’s search intent or completed events. It’s all about context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Modus Create

MARCH 16, 2020

This is a follow up to our recent article posted last week about the implications of the current worldwide pandemic: Coronavirus: How to Become Remote First, Fast and the accompanying infographic. This article will focus on recommendations for business. This creates a perfect storm for companies with limited liquidity.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52