Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. It features customizable widgets and a user-friendly dashboard, making it easy for teams to create, manage, and share changelogs. Custom branding and domain options.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

FEBRUARY 24, 2025

PMs who understand ad experience – how to run it to make it effective. B2B Product Managers with no B2C experience. Requirements 6+ years of Product Management experience with a proven record of successfully launching and scaling platforms. Professionals are comfortable doing whatever it takes to achieve a result.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. However, they can disrupt the user experience when the timing or language is bad.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 30, 2025

You see, not every potential user will convert the first time they come across your app. But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet. Short explainer videos, customer testimonials, and behind-the-scenes content can help users connect with your brand.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Usersnap

DECEMBER 20, 2024

For example, Previously, users had difficulty finding files due to search limitations. Improvement Summary: Describe how the enhancement improves the user experience, such as, Our new search feature now allows users to filter by tags, file type, and date, making it faster to find what you need. But dont lose heart!

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MAY 27, 2025

For example: In a B2B SaaS mobile app, you might analyze the funnel from: Sign Up for Trial Complete Onboarding Task 1 Invite Team Member Upgrade to Paid Plan. Userpilot Userpilot is a multi-channel product growth platform that helps product teams track in-app behavior and personalize experiences, without any coding. G2 rating: 4.6/5

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. Userpilot also lets you customize your resource center to fit your brands aesthetics. This way, Chargezoom users can get the support they need without leaving the product.

Feedback Software 66

Feedback Software Analytic Tools Onboarding KPIs User Testing 66

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. They are key factors influencing a digital product’s success. Would you like to learn more about it?

Customer Experience 123

Customer Experience Research Software User Experience User Testing 123

The Product Guy

JANUARY 31, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Meet the mentors…. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. The stage where a lead becomes a free trial user. What is a B2B marketing funnel?

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Hopstack’s differentiator is its exceptional user experience.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

The Product Coalition

APRIL 4, 2019

When it comes to a business mobile app implementation based on one among B2C, B2E, and B2B or all three of them, which is the best strategy between treating them separately and together? Consider merging B2E and B2B domains at first. The shared user experience isn’t the mere benefit of merging B2E, B2B, and B2C into a single platform.

B2C 98

B2C B2B User Testing Data Visualization 98

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention. What are B2B customer satisfaction surveys?

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

MAY 20, 2024

Are you using B2B loyalty programs in your business? B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you. Get a Userpilot demo to see all of these features in action.

Feedback Software 102

Feedback Software Analytic Tools B2B Research Software 102

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

The Product Coalition

APRIL 19, 2022

You have the distinct advantage of having a solid relationship with your customers as a B2B company. Ensure Branding Is Consistent Consumers today frequently switch from one website to another or from one app to another. For you, this means making sure your branding and experiences are consistent across all devices and channels.

User Testing 183

User Testing Customer Feedback Product Research Customer Experience 183

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Userpilot

JANUARY 17, 2023

Proactively prevent that by removing all roadblocks in the user journey. Enhance retention : A seamless customer experience motivates customers to stick with your brand. It’s also one of the factors that lead to increased brand loyalty and word of mouth. What causes customer friction? Slack’s feedback survey.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 16, 2022

Create communities around your brand to connect directly with customers. When customers feel understood and aligned with your product and brand values, your sales will increase—and thus, your conversion rates. In a nutshell, NPS surveys measure user sentiment by asking, “How likely are you to recommend us to a friend?”.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. B2B North Star Metric example.

B2C 98

B2C Onboarding KPIs Analytic Tools B2B 98

Userpilot

OCTOBER 1, 2022

However, they’re less likely to get invested with a brand, thus making them more intolerant of technical issues and bad fits. Becoming aware of the product’s existence through branding and marketing. Best digital adoption solutions on the market for B2B companies. Late majority. Evaluation.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

The Product Coalition

MAY 24, 2023

One of the videos made at Alconost using this logic was about Interacty, a platform for creating branded games and other interactive content that helps in marketing. link] This video helped our customer show in under two minutes the variety of ways their platform offers to engage users. We create logical, easy-to-understand B2B videos.

Customer Experience 147

Customer Experience User Testing Advertising Customer Feedback 147

Userpilot

NOVEMBER 13, 2023

The benefits of having a customer enablement strategy If done right, customer enablement will improve your customer retention by increasing referrals and converting your customers into brand advocates. Higher customer loyalty and growth The pinnacle of success for all companies is having your loyal customers become trusty brand advocates.

Feedback Software 105

Feedback Software Data Visualization Analytic Tools User Testing 105

Intercom, Inc.

MARCH 28, 2022

Second, expectations are rising for consumer-grade experiences. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. With a plethora of comparable options in the market, customers will take their business to the company that provides the best experience. “90%

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

B2B Product Management

SEPTEMBER 29, 2023

Getting confused between what to do as a B2B Product vs B2C Product manager role? It is important to understand what B2B and B2C products are. B2B products are products or services that are sold to other businesses, rather than to consumers. Here is a brief overview of the key differences between B2B and B2C products.

B2C 52

B2C B2B Reporting Tools User Testing 52

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. They act as referrals, answer questions and eventually, help you with user-generated content. Create your user persona to gather important information about your target audience. B2B SaaS customer journey map.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Intercom, Inc.

JULY 26, 2022

Ideally, conversions involve users subscribing to your services, engaging with your brand, and spending money on your products. . If a conversion rate is particularly low, it can indicate that a campaign approach needs to be altered or adjusted or that the user experience needs to be streamlined to reduce friction or confusion.

Customer Experience 118

Customer Experience User Testing Reference Product Research 118

The Product HQ

JUNE 10, 2024

Are you looking to break into an exciting career in B2B product management? Then ensure you have the right skills before commencing a B2B product manager job. B2B Product management guides the activities of the entire product life cycle from product indentation to its final launch.

B2B 52

B2B Product Research User Testing Data Visualization 52

The Product Coalition

DECEMBER 21, 2020

It can be used to validate new logos, slogans, marketing collateral, or branding. For example, by adding new functionality, improving the user experience, merging with other sought-after features and solutions, or just improving the existing performance (e.g., Idea validation also isn’t just for physical or digital products.

User Testing 174

User Testing Product Research Research Software Feedback Software 174

Product Talk

FEBRUARY 8, 2023

Dan Clem is the Senior Product Manager at Zonar Systems, a B2B company that provides hardware and software solutions for commercial vehicle fleet operators. His team does research with existing users to help identify opportunities for new business directions. Andy Hugelier is the Senior Director of Product Design at Opal.

Research Software 266

Research Software Feedback Software Analytic Tools Customer Communications 266

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Behavioral data delves into how ideal users make purchasing decisions and interact with brands.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

The Product Coalition

JUNE 30, 2021

In the end, the conclusion that nobody in the business world can disagree with is that irrespective of the size and niche, every business needs a mobile app representing a brand. App users having a day in and day out relationship with the app are likely to be more loyal to the brand than web users.

Feedback Software 98

Feedback Software Artificial Inteligence User Testing Customer Experience 98

Userpilot

JUNE 11, 2024

They both show the road a person takes to achieve goals and help improve the user experience. User journey maps usually showcase the way a user experiences and interacts with a specific product or service. A touchpoint in a user journey map refers to interface interactions and in-app experiences.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105