Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Book a demo to learn more. However, as Lisa experienced, this was not the case in the B2B space. Book a demo to see it in action.

User Testing 96

User Testing Product Research Research Software Data Visualization 96

Userpilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Demo content allows users to experiment with complex products like analytics tools. Catalyze free trial conversions with product demos , especially if your product has a steep learning curve. Book a demo !

Feedback Software 98

Feedback Software Analytic Tools B2B Data Visualization 98

Userpilot

OCTOBER 1, 2022

So instead of relying on the dev team, why not try a Userpilot demo to see how you can improve adoption without coding? For example, here’s how Mailchimp celebrates when you schedule your first campaign: Gamified message on Mailchimp. Best digital adoption solutions on the market for B2B companies. What is software adoption?

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Product Management University

JULY 18, 2023

We tend to overthink our messaging, try to say too much, try too hard to be eloquent with our words and if there aren’t a lot of superlatives and buzzwords, we feel like we’ve failed. Sales presentations and demos are nothing more than verbal positioning! We use the same exact framework to create the narrative for both.

Positioning 130

Positioning Product Research Construction Demo 130

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. Steps to build your B2B SaaS customer journey map: Establish your company’s goals and align them to the intended customer journey mapping. B2B SaaS customer journey map. Demo requests. Sales calls (b2b SaaS pre-purchase).

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Intercom, Inc.

JUNE 7, 2022

For many years, B2B companies have executed their inbound sales funnel in a traditional manner that looked a little something like this: Visitor prospects. This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. A quick chat with six messages made them 250% more likely to convert.

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

Userpilot

APRIL 8, 2024

This is best done through contextual in-app messages highlighting the benefits of the additional/premium features. Book the demo! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is bottom-up SaaS? Use contextual in-app messages to introduce new features.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Strategy 86

Userpilot

NOVEMBER 13, 2023

Personalized onboarding message. Get a Userpilot Demo and see how you can unlock more value for your customers. Simply guide users to areas of interest based on which customer segment they belong to. This onboarding service will help increase product adoption by showing customers how your product can resolve their pain points.

Feedback Software 102

Feedback Software Data Visualization Analytic Tools User Testing 102

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? 17 B2B customer engagement strategies for each stage of the user’s journey: Start developing your customer engagement strategy with user journey mapping. Engage customers with in-product messaging.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

OCTOBER 16, 2022

So why not try a demo to see for yourself? And by proactive, we mean well in advance and using multiple channels such as social media, in-app messaging , websites, and other channels. So instead of relying on the dev team to implement the in-app strategies for you, why not try a Userpilot demo to see how you can apply them?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 19, 2024

A/B testing can help you optimize your onboarding flows and in-app messages for better conversion rates. Book the demo! Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the drop-off rate? What is the difference between the drop-off rate and exit rate?

Analytic Tools 102

Analytic Tools Data Visualization Onboarding KPIs User Testing 102

The Product Coalition

APRIL 25, 2018

3 years ago I decided it’s time for me to leave my product role in a large B2B software company and start my own B2C startup called Missbeez. I would like to share with you some of the insights of my journey so far and the key differences between leading a B2B product and a B2C one. But in most B2B products this is not the case.

B2C 60

B2C B2B Feedback Software User Testing 60

Product Management University

OCTOBER 6, 2020

In B2B, it changes everything about how you build, market, sell and acquire customers. With very few exceptions, there are no RFPs, no sales demos, no contract negotiations, no training, no implementations, etc. Other than developing core value messages, virtually nothing is the same. Here’s the bottom line.

B2B 147

B2B Customer Experience Definition Demo 147

Userpilot

AUGUST 10, 2023

For example: SaaS Industry: $702 B2B companies: $536 eCommerce businesses: $70 You can improve your CAC by: Analyzing the performance of the marketing channels and optimizing the ones with the best return on investments. Book a Userpilot demo to see how you can acquire customers more efficiently for your SaaS. Upgrade message in Loom.

Customer Experience 86

Customer Experience User Friction Customer Feedback Onboarding KPIs 86

Mixpanel

MARCH 16, 2020

We expect that following a demo we’d see an upsurge in customer activity. It turns out we can’t just do a demo and training and expect users to keep coming back. So to solve this, we figured out our users by persona, and we sent messages about their sales activity that would be relevant to them. But that isn’t always the case.

Onboarding KPIs 64

Onboarding KPIs B2B Data Visualization Customer Feedback 64

Userpilot

APRIL 24, 2024

Book the demo to find out more! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required Why should a SaaS business invest in AI systems? What’s the conclusion for companies offering B2B SaaS solutions? AI analytics are coming soon. Best AI SaaS tools: Hotjar.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Incorporating product demos within the trial to showcase key features, answer questions, and build relationships, increasing the likelihood of conversion. However, this benchmark increases to 25% in B2B.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Intercom, Inc.

JUNE 6, 2018

Messaging and live chat are the new medium for initial sales conversations, not the phone calls or forms of old. Here’s what they tell us they’re looking for in their messaging tools and the questions that really matter to them. Move leads through your funnel with demos, content and video calls. Sales has changed. Tuesday OK?”.

Product Research 179

Product Research Demo Data Visualization Customer Experience 179

The Product Coalition

MAY 24, 2023

Following the explainer video logic allows you to make videos in other genres: trailers, presentations, and product demos. Analyze which messages best appeal to each audience segment and optimize your campaigns with these insights in mind. At Alconost, we think B2B videos should be as easy to understand as B2C communications.

Customer Experience 120

Customer Experience User Testing Advertising Customer Feedback 120

Userpilot

MARCH 14, 2023

To drive upsells , prompt your users with targeted in-app messages tailored to the needs of a particular segment. Userpilot can help you increase your freemium conversion rate with in-app messages that target specific user segments and contextual prompts based on product usage data. Segment users for targeted messaging.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

NOVEMBER 2, 2023

Sales-led growth , on the other hand, is built around the traditional sales process and tactics like trade shows or demos. Book the demo to see how you can use it to improve your marketing efforts and drive revenue growth. The advantage of emails over in-app messages is that they allow you to reach inactive users and win them back.

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Pragmatic Marketing

JANUARY 13, 2020

Many B2B solution providers unintentionally (and unknowingly) complicate the sales process for their prospective customers. Not adapting or personalizing demos. As Meagan Headley points out in another Pragmatic blog post , more than 75% of B2B buyers rely on demos during the sales process.

Research Software 91

Research Software User Testing B2B Software Review 91

Pragmatic Marketing

JANUARY 13, 2020

Many B2B solution providers unintentionally (and unknowingly) complicate the sales process for their prospective customers. Not adapting or personalizing demos. As Meagan Headley points out in another Pragmatic blog post , more than 75% of B2B buyers rely on demos during the sales process.

Research Software 91

Research Software User Testing B2B Software Review 91

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. Book a demo to learn more. Free trial after a demo: Users first experience a product demo or presentation given by the sales team to understand the product’s capabilities.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

The Product Coalition

JULY 28, 2020

The bounce rate is the percentage of users who visit a page on your product (for example, your home page) and then leave it before taking any primary action, such as registration or starting a free demo. 45%, for B2B products it is 25%?—?55%, It is a commonly used metric in traffic analysis.

User Testing 116

User Testing Product Research Product Marketing Testing 116

Userpilot

SEPTEMBER 10, 2022

Get a Userpilot demo and see how we can help. The churn rate for B2B and B2C companies is almost the same, with the former having a slightly higher involuntary churn figure. The voluntary churn rate for B2B companies is 3.50%. Use in-app pre-dunning messages. Sign up for a Userpilot demo to see how.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Coalition

JUNE 4, 2016

Spectacular & Dangerous Road on Earth- Tianmen Mountain Road, Zhangjiajie, China ( [link] ) When we talk about product management in tech, usually we don’t explicitly distinguish between B2C and B2B. For type of product, B2C and B2B is just the first layer. Inside B2C / B2B, it can still be very different.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

Userpilot

DECEMBER 3, 2022

Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Acquisition: At this stage, customers take action and start to interact with the company by visiting its website, booking a demo call, or starting a free trial. Use live demos to showcase your product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 18, 2023

Invite users to join a live demo to experience your product’s value. Userpilot is a customer success platform that can help you trigger personalized in-app messages, create surveys, and access advanced product analytics to grow your SaaS. So why not get a Userpilot demo to improve customer success without coding?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Provide sales teams access to key HubSpot lead data directly from Intercom messages. Improve lead routing and time to close.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. Better tailored message for customer segments. Get a demo today. Get a Userpilot demo and get started! A priori vs value-based vs needs-based segmentation. Onboarding.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

JULY 13, 2023

The best tactics to drive business growth include: Personalize the customer experiences by tailoring in-app messages , recommendations, and offers to increase conversion rates. You can book a Userpilot demo to see how to measure growth of a company and take proactive measures to improve it. What is the company’s growth rate?

Onboarding KPIs 97

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 97

Userpilot

APRIL 10, 2023

Book the demo ! Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. In contrast, the average free trial conversion rate in the B2B SaaS space is around 17%. Loom upgrade prompt.

Feedback Software 91

Feedback Software Analytic Tools User Testing Strategy 91

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. So why not try a Userpilot demo and see how you can build customer trust without coding? Asana’s humorous error message.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MARCH 20, 2024

Book a demo now. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is software monetization? Tools like Userpilot help in delivering targeted messages and prompts within the app, making it easier to highlight new content or features that users might find beneficial.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59