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Why Product Management for B2B Needs to be Different From B2C

Mind the Product

In most cases, B2B products need to be designed from the ground up to support end-user and buyer needs. Value vs User Experience. As a consumer product manager, you’re focused on building a product that resonates emotionally with users. Often in B2C, there isn’t a large direct sales team.

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How to Use Product Analytics to Collect Targeted Customer Feedback

The Product Coalition

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. The same approach with a few alterations can be replicated for B2C SaaS products as well. For B2B products, the cohort could be revenue cohort*, number of users per customer cohort*, time period, etc.

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Navigating Challenges in Product-Led vs. Sales-Led Strategies for B2B SaaS Product Management

The Product Coalition

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. Customers expect the product to be customised to their needs. My very scientific plot to show the sweet spot (orange area) for scaling & growth to be in relation to product strategy and customer size.

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B2B Marketing Automation: 12 Effective Ways to Grow Your Business

Userpilot

B2B marketing automation is more complex than B2C since the B2B sales cycle is longer and often involves more than one persona. What is the difference between B2B and B2C marketing automation? Because of this, marketing strategies differ. For example, HelloSign has built growth loops right into its product strategy.

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Product Management for Information Technology

ProductPlan

To do this, you empathize with your customers and users, understand their needs, and determine whether it’s worth it for your organization to satisfy those needs. You put together a product strategy to draw a connection between solving your customers’ problems and helping your organization meet its goals.

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Who is “the Customer?” by Luke Taylor

Mind the Product

The Cloud meant that a single user of your target customer could try your software and recommend to other users in the organisation, ideally creating a groundswell of support in the organisation, and making a central purchasing decision much more straightforward. B2B Metrics now are More Like B2C Metrics.

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How Product Managers Should Define and Use The Product Persona

Userpilot

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Product personas help product managers keep alignment between the product and its vision.