Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. To comply with legal requirements, you need to store user data securely.

Data Visualization 84

Data Visualization Feedback Software Customer Experience Customer Feedback 84

Userpilot

OCTOBER 15, 2023

Some key people on the team are growth product managers, growth marketers, growth data analysts, growth engineers, and growth UX designers. A growth marketer helps collect and analyze data , build and run in-app experiences, and implement strategies to drive growth. Conduct A/B testing with Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Mixpanel

NOVEMBER 8, 2021

As a VP of Product at Roam Digital, a full service consultancy, I’ve had the opportunity to work on a wide range of B2B and B2C products. Instead, you can focus your customer emails, user experience, and even push notification offers toward getting users to take that one specific action. Double down on what matters most.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

NOVEMBER 16, 2022

B2B marketing automation is more complex than B2C since the B2B sales cycle is longer and often involves more than one persona. What is the difference between B2B and B2C marketing automation? Then, segment your customers according to that data and personalize the user experience based on what’s most relevant to them.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Ask Benny

JULY 1, 2019

A B2C product manager can bring a B2B product, methodologies of optimizations and analytics, while a B2B product manager may bring a B2C product, an experience of juggling prioritization and very technological understanding. Should a product manager have a very deep marketing, UX or engineering background?

Product Management 78

Product Management Product Manager Weak Development Team B2C 78

Userpilot

APRIL 7, 2023

B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers. B2B and B2C clients also differ in terms of their customer base, data sources, sales cycles, and marketing approaches. Their overall satisfaction level with your product.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userzoom

APRIL 5, 2018

With that in mind, let’s look at three main categories and use cases that are common in the UX world to help us discern what sample size is typically needed for each: Looking for Usability Issues. We might be doing a disservice to the better UX cause by stating “3 out of 8 users liked this” or “4 out of 6 users preferred this design.”

User Testing 59

User Testing Research Software UX Webinar 59

Good Product Manager

MARCH 19, 2015

Minneapolis, April 15, 2015: Sorting Out Product Management and User Experience. In this presentation, we will discuss how product management and user experience differ and how they need to collaborate effectively throughout the innovation and product development process. ProductCamp St Louis: Saturday, March 28, 2015.

Customer Experience 68

Customer Experience User Testing UX B2C 68

Ronke PM

APRIL 5, 2023

This is regardless of whether we work on B2B, B2C, or BDD products and services. The beginning of creating an experience with these characteristics begins with collaboration, partnership, and connection with our UI/UX design partners. But, even more indispensably, the experience enables the story to travel easily.

Leadership 52

Leadership User Testing Product Management Product Manager 52

Userpilot

FEBRUARY 12, 2021

Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. We will then explain the benefits of freemium for SaaS and why they work well for B2C companies and not so great for B2B. Source: Spotify.com.

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Ask Benny

JULY 1, 2019

A B2C product manager can bring a B2B product, methodologies of optimizations and analytics, while a B2B product manager may bring a B2C product, an experience of juggling prioritization and very technological understanding. Should a product manager have a very deep marketing, UX or engineering background?

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

A B2C product manager can bring a B2B product, methodologies of optimizations and analytics, while a B2B product manager may bring a B2C product, an experience of juggling prioritization and very technological understanding. Should a product manager have a very deep marketing, UX or engineering background?

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

A B2C product manager can bring a B2B product, methodologies of optimizations and analytics, while a B2B product manager may bring a B2C product, an experience of juggling prioritization and very technological understanding. Be a Generalist Should a product manager have a very deep marketing, UX or engineering background?

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

A B2C product manager can bring a B2B product, methodologies of optimizations and analytics, while a B2B product manager may bring a B2C product, an experience of juggling prioritization and very technological understanding. Be a Generalist Should a product manager have a very deep marketing, UX or engineering background?

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Userpilot

JUNE 30, 2021

The signup flow is one of the most critical aspects of the user experience journey. It is the initial encounter that a user has with your product. The way you design it can have a major impact on how users perceive your product. This will help them later to personalize the experience based on the data collected.

Customer Experience 81

Customer Experience B2C UX Banking 81

Userpilot

FEBRUARY 5, 2024

TL;DR Free-to-paid conversion rate measures the proportion of free trial users who upgrade to paid subscribers. You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. Besides, anything above 30% is regarded as exceptional.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Userpilot

SEPTEMBER 10, 2022

The churn rate for B2B and B2C companies is almost the same, with the former having a slightly higher involuntary churn figure. B2C companies have a voluntary churn rate of 4.04%. Customers also normally cancel subscriptions due to product issues like bugs and bad UX/UI. User activation onboarding playbook.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 79

UX Customer Experience Data Visualization User Experience 79

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Social media marketing is often seen as a B2C marketing strategy but it can also work in an enterprise context if you take the right approach.

Enterprise 93

Enterprise Strategy Marketing Outbound 93

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Getting into UX. Samuel: Well, the essence of that is that you really need to meet your users where they currently are.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Mind the Product

JANUARY 22, 2018

Although I’ve written this post in the context of replatforming a high-traffic B2C website, many of the principles can apply to other situations like apps or B2B systems. The user interactions of the old platform are already designed, and perform at a known level. My priority was on developing a great user experience for our customers.

Research Software 106

Research Software Reporting Tools Weak Development Team Product Research 106

Userpilot

JULY 5, 2022

Closing the customer feedback loop will help your product stay relevant in the face of changing market trends and user expectations. Userpilot, compared to its competitors , is committed to improving user experience by incrementally developing the most relevant features one at a time. What is incremental innovation?

Feedback Software 94

Feedback Software Analytic Tools Research Software Product Research 94

freshtrax

JULY 2, 2019

Top Japanese B2C e-commerce marketplaces. As you would expect, Amazon and Rakuten, Japan’s leading e-commerce platform, occupy a huge portion of the Japan business-to-consumer (B2C) e-commerce marketplace share in Japan. Note: online auction transactions include B2B and B2C transactions along with C2C transactions.).

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. Most B2B enterprise products aren’t blessed with the data and traffic of a B2C product. Third are heatmaps. Actually, no.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

DECEMBER 21, 2022

Product analytics is the process of tracking and analyzing every step of how users interact with your digital products or services. You can get a better quantitative understanding of the effectiveness of digital user experience built into your apps or products with the help of product analytics. Time to Value.

Analytic Tools 92

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 92

Userpilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. B2C North Star Metric example.

B2C 90

B2C Onboarding KPIs Analytic Tools B2B 90

Innovatemap

OCTOBER 31, 2019

The company started with consumer water testing kits, but pivoted from this B2C model to take a B2B focus on water quality in school systems. 120WaterAudit’s leadership team knew the importance of bringing user experience driven technology to the antiquated, paper-and-spreadsheet-driven industry of water quality management.

Feedback Software 40

Feedback Software Demo Data Visualization User Testing 40

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. So I think that’s where B2C has a much higher level of impact than B2B. Listen to the rest of the interview here. Building a technical leadership career.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

JUNE 22, 2021

B2C businesses offering SaaS will commonly onboard their customers using automated software, with 73% of these companies integrating this software into a freemium version of their product. So first up, tackle your user journey. What to consider when onboarding customers. Why it’s important to gather and implement customer feedback.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 20, 2022

They are all focused on providing a great user experience. This article outlines 13 exceptional techniques for converting your free users into paid users. B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. Let’s dive in!

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization User Testing 92

Userpilot

JULY 30, 2021

It involves juggling strategic efforts, managing execution and dealing with conflicting needs from many stakeholders like end-users, engineers, sales, executives, and investors. Type of product (B2B, B2C). But growth product managers’ responsibilities tend to be the following: Experiment with customer segmentation (e.g.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

The Product Coalition

OCTOBER 11, 2019

By conducting user experience research, you will find out where the beta-version of your app needs improvement directly from the end-users. The results of the UX research will then help you avoid costly changes in the future. Check and see if you took all the important aspects into account: pricing, UX, insights, etc.

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Userpilot

APRIL 29, 2021

Appcues is an in-app user engagement platform with a codeless user experience. Appcues supports the creation of targeted models, guided tours, and other types of user experience without having to burden engineering with the implementation. This solution is more focused on the customer journey in B2C products.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Start by collecting basic user details via user persona surveys at sign-up. Job title: UX Designer.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

OCTOBER 15, 2022

B2B customer experience is all of the interactions that a customer has when interacting with a business-to-business (B2B) company. B2B customer experience differs from B2C because it’s rooted in building trust over the long term. B2C sales cycles are shorter so factors like speed are more important.

Customer Experience 93

Customer Experience B2B User Testing Customer Feedback 93

Userpilot

JULY 26, 2021

And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. In both B2B and B2C, buyers want to self-serve. And as we learned in The Product Adoption Curve in SaaS , a key driver of product innovation is product trialability: how easily users can try a product before they buy it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 7, 2021

For example, you may have 2000 daily active users and 5000 monthly active users. This is a typically low percentage for simple B2B or B2C products. In other words, have their entire user base getting value from their product all day, every day. That means you have a stickiness percentage of 40%.

Onboarding KPIs 66

Onboarding KPIs User Testing Customer Experience Customer Feedback 66