The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. After researching the problem with my team, we came up with a solution.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Mind the Product

FEBRUARY 2, 2018

One of the first blog posts I wrote used a Venn diagram to define product management as the intersection of the customer, technology, and business, but of course it doesn’t just end there. My favourite example of this comes from Transferwise – an online currency transfer platform. A division responsible for research and insights.

Research Software 165

Research Software Product Research User Testing Data Visualization 165

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

Analytic Tools 108

Analytic Tools Research Software Data Visualization Government 108

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Karen Church, Intercom VP of Research & Data Science. Enter the emoji. Leslie O’Flahavan, writing trainer and coach and E-WRITE founder.

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Messaging Reporting Tools Research Software Data Visualization 129

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. Her company was contracted by Heineken at the end of 2019 to work on their software development projects. According to Duncan and Alanna, they wanted to emulate businesses like Airbnb, Monzo, and Sterling Bank.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Intercom, Inc.

FEBRUARY 14, 2018

You’ll never have to explain the importance of your discipline, nor explain what it is you do, to anyone in the leadership team. Our VP Product worked as a PM, a Designer and a Researcher in his career. Leadership doesn’t understand what it is you do. To the right of each bank you can see the dedicated team rooms.

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Product Research User Testing Research Software Feedback Software 188

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. But this competitive advantage is small.

Data Visualization 133

Data Visualization Reporting Tools Analytic Tools User Testing 133

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Should we do research? What type of research should we do? “ Innovation is not something completely brand new. .”

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

PMLesson's Ace the PM Interview

MAY 22, 2021

Not only do you need to demonstrate your technical prowess and experience with designing complex systems, you also need to showcase your soft skills in people management. In general, try to be authentic and genuine, while also showing that you've done research on the company and are genuinely excited to work there.

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Engineering Weak Development Team Technical Review Research Software 52

Mind the Product

AUGUST 19, 2019

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. Anomaly detection is used to identify suspicious bank transactions or fake accounts. An ML system would probably catch more mistakes but would be far more expensive to build.

Artificial Inteligence 183

Artificial Inteligence Data Visualization Product Research Reporting Tools 183

Userzoom

NOVEMBER 6, 2019

Is through an app or through a laptop or whatever, right? I just look at the app and I look at the tracking number. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

Research Software 68

Research Software User Testing Product Research UX 68

Mironov Consulting

JUNE 25, 2023

 Last week, though, in my product leadership workshop , we had an extended discussion about the core people-and-organizational obligations we have toward those who work for us. (If  Sales (inevitably) wants to expand our European SMB tech manufacturing ICP to include US-based global banks.

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Weak Development Team User Testing Customer Feedback Customer Experience 127

Product Warrior

JANUARY 26, 2023

But I hear stories of data analysis, query answering, and desk research eating up resources all the time. If PMs wanted to crunch numbers, they’d be working as analysts at banks. We won’t see a mainstream breakthrough until these technologies are transparent enough in how they arrive at the decisions they make.

Research Software 52

Research Software ChatGPT Product Management Product Manager 52

Intercom, Inc.

MARCH 17, 2022

He quickly realized that what drew him wasn’t necessarily the product org itself, but the systems surrounding it. Today, he’s an active voice within the product management community and a product evangelist at the product analytics platform Amplitude, and it fits him like a glove. Focus on the solution, not the problem.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

Product Management University

NOVEMBER 21, 2022

Let’s say your company has a human capital management platform (HCM) that consists of payroll, HR, benefits, talent management, employee engagement, and recruiting. Your HCM portfolio is sold across a variety of industry verticals like healthcare, retail, manufacturing, hospitality, banking, government, etc. This is your portfolio.

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Research Software White Paper Management Management 130

UX Studio: Product Management

APRIL 15, 2021

For many, it can seem like the world of UX is made of the latest trends, mind tricks, tools and methods. At UX Studio we offer product design and user research services to clients worldwide. For us, promoting the value of research was and still is an essential part of our work. .

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User Testing Research Software Feedback Software Product Research 98

Bain Public

MARCH 20, 2021

Which led him to create a virtual workshop Leadership in Product, Connect & Explore Workshop for Teams that provides actionable strategies, tools, processes, and skills product leaders need to create innovations, adapt to market shifts, and anticipate what’s next. About EcoFuel. Session Information. About Paul Ortchanian.

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Workshop Biotechnology Research Software Data Visualization 52

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Leadership: Create a shared language for product, engineering, and go-to-market to describe customers.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mind the Product

OCTOBER 31, 2019

When I first started as product lead at a bank, information used to fly right past me. We were a new team and we didn’t know what product management should encompass at the bank. User research took place without collaboration with the product manager on the objectives of the research, client segments being interviewed, and so on.

User Testing 88

User Testing Product Research Data Visualization Banking 88

Atlassian

JANUARY 27, 2022

We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Long-term investments in our platform are paying consistent dividends.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

JANUARY 9, 2020

If the leaders at your company don’t value design as much as they should, help them understand by framing it as a tool that helps eliminate pain points for both your users and your colleagues. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process. What have you found? We stay in touch.

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UX Customer Experience Research Software Data Visualization 165

PMLesson's Ace the PM Interview

MAY 3, 2022

They can present narratives to leadership about the company’s current, past and future needs. This is different than a consultant who may suggest solutions for big or small problems and then leave. Biz ops develop strategies to affect change and then recommend changes to management or leadership, as well as oversee the results.

Data Visualization 52

Data Visualization Banking Analytic Tools Consulting 52

Intercom, Inc.

SEPTEMBER 12, 2019

Maybe not the platform, because it used to go down all the time. ” It wasn’t until post-Myspace that I had the opportunity to spread my wings, and I started migrating more into the world of UX at that time: design research and user research. It was really something. Gerry: It was a revolution. Gerry: Well, no.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Mind the Product

MARCH 20, 2020

Quoting Georgie Smallwood, CPO of European digital bank N26, Melissa explains that the skills of a product leader are essentially those of a product manager but with wider scope. Start today, by analysing all the information available – customer and user research, market research, and user data. Plan Your Future Today.

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User Testing Product Research Customer Feedback Customer Experience 217

Mixpanel

MARCH 7, 2021

“I’m currently the founder of LevelUp, a startup aiming to revolutionize mentorship by creating a platform connecting women mentors and mentees based on role, industry, career interests, and goals. ” Natalie Kouzeleas Director EMEA & LATAM, Mixpanel. “I started as a software developer. I caught the bug.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

MAY 15, 2019

Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Tom Adeyoola (Founder, Metail) – Why Your ‘Brilliant’ Technology Fails To Have Impact from Business of Software Conference. Tom Adeyoola, Founder/CEO, Metail.

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Research Software Technology User Testing Fractional CTO 55

Mironov Consulting

JULY 16, 2020

We have also targeted tech platforms, payment processors, email marketing software and ecommerce stores for enabling and monetizing white supremacists and Nazis. I hadn’t really thought about how the entire system facilitates hate speech, disinformation, fake news. The same thing happened in 2017 with Chase Bank.

Reporting Tools 78

Reporting Tools Research Software Advertising User Testing 78

Bain Public

DECEMBER 5, 2022

Through research on thousands of product managers, she pioneered the practical professional development approach that anchors product managers with the five skills most important for their professional success. Example: Pay.com (e-wallet company): Source We are not a bank. We disrupt banking. About JJ Rorie. Listen here →.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

The Product Coalition

NOVEMBER 2, 2020

10) Protect the team vs Challenging the team Whether you like it or not as a Product Manager you are in a leadership position. link] 11) Give credit for success vs Take responsibility for failures Another feature of leadership is being in the shadows?—?shining This is leadership and the role of Product Management.

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Gainsight

DECEMBER 7, 2022

This week, Gina Mastantuono, CFO of the software company ServiceNow , shared a LinkedIn post with her thoughts about research on brain wave activity, which found back-to-back video meetings increase stress levels. The last time I chatted with Xihao Hu, CFO at TD Bank in the U.S.,

Finance 52

Finance Reporting Tools User Testing Banking 52

The Product Coalition

MAY 14, 2018

That means working with design to research and understand our customer needs, collaborate across design and engineering to envision solutions, and then ensure that those solutions are implemented in a way that improves the customer experience. “At Stephen Sherwin is Senior Product Manager in Mobile Banking at AIB.

UX 68

UX User Testing Product Research Research Software 68

Gainsight

JANUARY 18, 2021

They are trying to help businesses, no matter the industry, embrace the subscription economy and win it by providing cloud-based software solutions, especially for billing and revenue recognition. He started in investment banking and later found himself in management consulting at Boston Consulting Group (BCG).

Technical Review 52

Technical Review Research Software User Testing Product Research 52

The Product Coalition

NOVEMBER 7, 2019

In the 14 years since he started working with Agile methodologies, he has helped companies such as Spotify, H&M, King, Avanza Bank, Telenor, and Sony Ericsson work more effectively. Viktor runs training and workshops on a wide variety of topics such as agile team dynamics, product ownership, leadership, and management.

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Agile Research Software Feedback Software Systems Review 60

The Product Coalition

SEPTEMBER 4, 2019

And no, this does not make you a sadist) You dream about the infinite possibilities of solutions. leadership, JavaScript, Agile, SEO, marketing, psychology, Lean, branding, visual, data et cetera. In your notes to self, you have both ‘Research more’ and ‘Stop researching’. Even at the supermarket. Xmas gifts.

User Testing 60

User Testing Product Research Banking Research Software 60

Mironov Consulting

OCTOBER 26, 2016

Over the past year, I’ve done a half-dozen evaluations of product management teams at enterprise software firms. Product/Engineering builds repeatable solutions that dozens or hundreds of our enterprise customers can put right to work. If Deutsche Bank might license our consumer credit scoring system for $1.2M/year

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

DISQO

APRIL 2, 2018

In his book, INSPIRED , technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business.

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Product Research Research Software User Testing Customer Feedback 49