Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tools like Statsig, Gemini summaries, and cohort dashboards make this possible at scale.

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

PMLesson's Ace the PM Interview

MARCH 4, 2025

Discord is a communication platform with text, chat, and video services and over 200 million users. Discord Product Manager Interview Guide Discord Interview Process At Discord , interviews usually include three stages, with five screens within the last stage. Can you provide an example of how you manage conflict?

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Modus Create

JANUARY 9, 2025

From iPhone to AI By Patrick Sheridan Posted in Digital Transformation , Product Published on: January 9, 2025 Last update: January 9, 2025 How lessons from the mobile boom can help navigate the new era of software development Were going to make some history together today. AI software spending is forecasted to grow to $297.9

Analytic Tools 40

Analytic Tools Reporting Tools Software Developers Software Development 40

Userpilot

MAY 17, 2025

Customer loyalty(retention): With a mobile onboarding tool such as Userpilot , you can send regular prompts, personalized content, and thoughtful push notifications, and keep satisfied users returning. Use a visualization tool (like Miro, Figma, or Canva) and create a customer journey map. Example of Streaks showing a progress report.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

PMLesson's Ace the PM Interview

APRIL 2, 2025

Salesforce is a major player in the tech space and globally known for its CRM platform. Final rounds During your final round at Salesforce, expect 45–60 minute interviews conducted by a range of interviewers, including the hiring manager, team members, and other role stakeholders. Behavioral Tell me about yourself.

Analytic Tools 52

Analytic Tools Reporting Tools Technical Review Data Visualization 52

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. It was a novel idea at the time.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. Userpilot’s AI-powered localization also empowers you to speak your users’ language without breaking the bank on human translators. Advanced segmentation in Userpilot. Tap Profile → Edit → Save”).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

PMLesson's Ace the PM Interview

FEBRUARY 20, 2025

JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments. Interviewers report this assessment to be on the easier side, usually two questions of easy to medium-level difficulty.  Behavioral Tell me about yourself.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Technical Review 52

Userpilot

DECEMBER 8, 2024

As you might know, session replay tools track every click, scroll, and hiccup from your usersjust as if you were watching through their eyes. But with so many session replay tools, which ones are worth your time and money? Collaboration tools : Leave notes, annotate replays, and share them with your team for better alignment.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

eG Innovations

MARCH 31, 2025

Expanded Scope and Coverage NIS2 broadens the scope of the original NIS Directive (NIS1) by covering a wider range of sectors and entities, including energy, transport, health, digital infrastructure, and other essential services. Incident Reporting One of the most specific and stringent requirements of NIS2 is timely incident reporting.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Enterprise 52

Business Acumen Institute

NOVEMBER 7, 2024

Consider this: Imagine being able to rally a cross-functional team behind your vision, to convince stakeholders to support an initiative, or to simply inspire colleagues to embrace a change – all without a single direct report. Inspiring others to tell the same story can be a helpful tool for you. What’s The Story?

Product Research 52

Product Research Banking Data Visualization Travel 52

eG Innovations

JULY 16, 2025

However, onboarding an AIOps monitoring tool can be more complicated than it sounds on paper. One bank (like many of our customers), for instance, was struggling with siloed IT functions. Let’s be realistic—using most traditional monitoring tools is like trying to find a needle in a haystack.

Data Visualization 59

Data Visualization Reporting Tools Artificial Inteligence Customer Experience 59

Business Acumen Institute

SEPTEMBER 18, 2023

Unfortunately, 8 out of 10 executives… say that middle managers and emerging leaders lack these vital business acumen skills. Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. Sometimes HR managers hire the wrong people Why is that?

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

The Product Coalition

JULY 11, 2023

Gone are the days of relying solely on traditional banking institutions to manage our finances. The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. You see the character of a company when things go wrong,” Tristan recalls.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. The process establishes the foundation for the bank-customer relationship. Let’s dive right in!

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. However, NLP technology opens up new opportunities for customer service enhancement.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. In recent years, the product management community has placed a great deal of emphasis on reducing friction for users.

Reporting Tools 158

Reporting Tools Customer Experience Healthcare Entertainment 158

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Product Talk

JANUARY 31, 2024

You’ll hear from: Leann Schneider , Product Manager at Plum.io , Sebastian Wramba , Product Manager at Netfonds AG (finfire), and Jelena Stajic , Vice President of Product at ScholarshipOwl. We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 312

Product Research Reporting Tools Feedback Software Customer Communications 312

Product Talk

DECEMBER 7, 2022

What if my sales or account management team won’t let us interview customers? In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. How do you collect a specific story?

User Testing 299

User Testing Reporting Tools Customer Experience User Friction 299

The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. The advent of advanced e-commerce technologies has transformed the e-commerce industry and built a strong foundation for online retailers.

Reporting Tools 167

Reporting Tools Artificial Inteligence Data Visualization Wireless 167

Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software 100

Feedback Software Banking Reporting Tools User Testing 100

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories for Finance Apps: Fintech, Banking, Insurance. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps. Summary of Finance Apps in 2021.

Finance 261

Finance User Testing Feedback Software Research Software 261

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Coalition

MARCH 29, 2021

While product management enjoys unquestioned support in the world’s most successful tech companies, other organisations that could substantially benefit from product management are still yet to adopt and embrace the discipline. So, I want to go through why you need product management in your tech or digital organisation.

Reporting Tools 167

Reporting Tools User Testing Product Management Product Manager 167

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. This trend represents a significant shift away from the marketing reporting line.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Mind the Product

MARCH 29, 2020

By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. And this is borne out by anecdotal evidence – a cursory tour of any reputable recruitment site shows that there are thousands of open senior product management jobs at the moment.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Intercom, Inc.

FEBRUARY 6, 2020

And it’s an advantage that traditional corporate learning platforms simply can’t replicate. Last year Deloitte reported that the half-life of skills has fallen to five years, meaning the average person will need to retrain or reskill up to 10 times over the course of their working lives. A localized approach to growing internationally.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to use the software.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180