UX Planet

JANUARY 22, 2025

Why a Brand Matters More Than Ever in the DigitalAge The accelerating shift to digital banking and Fintech solutions means customers interact with financial service providers through multiple digital channels-mobile apps, websites, smart watches, social networks, third-party services, voice assistants and more.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Ratings and Reviews. star rating, and had 104 app store reviews.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Alkami Technology develops and delivers digital banking solutions for credit unions and banks. A message center provides a two-way conversation channel to do just that.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. By providing modest incentives or bonuses for creating savings accounts or keeping deposits, banks and financial platforms can promote saving. Authority We trust advice from those we perceive as knowledgeable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

UX Planet

JANUARY 22, 2025

Reference values CRR varies widely across industries due to differences in customer expectations about business. Finance and banking: 85%90%. How to collect data forCRR The most reliable source for collecting data for CRR is your Customer Relationship Management (CRM) system. Telecom: 75%85%. increased churn).

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

The Product Coalition

JULY 8, 2021

Customer service and insights Current financial systems have a lot of gaps in customer service. Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. The bank uses NLP to automate the process of reviewing large amounts of legal documents.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

SEPTEMBER 2, 2021

Although most of them haven’t become immune to the political, social, and economic turmoil caused by the COVID Recession, they are definitely ushering in the next generation of banking products?—?more The users can be insured in 90 seconds and have their claim reviewed and paid within 3 minutes. In 2019, it raised $4.9M

Analytic Tools 139

Analytic Tools Data Visualization Artificial Inteligence Startups 139

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. This isn’t just due to the retail focus on the app, but specifically to Ticketmaster’s use of poster-like images featuring large text to sell tickets for events. of their first screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

OCTOBER 27, 2022

If you’re running a business, especially in banking or fintech, it’s important to do due diligence and verify the identity of a customer to assess the risk they pose to your business. You are sending reminders and everybody’s sending you the assets on the due date or even after. ” So, directly to the bank.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

FEBRUARY 26, 2018

Investors are incentivised to put their money anywhere other than a bank. Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. By reducing the amount of services we relied on, we reduced the amount of time (mental and physical) required to operate the new system. Money is cheap.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Userpilot

MAY 17, 2025

In this article, I highlight my tried and tested system for doing just that. This system feels less like a tutorial and more like the use of targeted helpful nudges. Function-oriented onboarding I prefer this system if the app has unique but familiar features. How is mobile onboarding different from web app onboarding?

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  Here’s my thinking. [1]  But fixing what’s broken still belongs to whoever broke it. [2]

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Alchemer Mobile

APRIL 28, 2020

USAA put their members first by returning a large portion of insurance premiums to members due to reduced mileage. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. Another bank doing it right with empathy! ? JimMarous ? ? rshevlin ?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

The Product Coalition

OCTOBER 4, 2023

However, traditional financial systems often hinder cross-border transactions due to high fees, currency conversions, and time delays. DEXs can be a catalyst for financial inclusion by providing a platform for individuals to access and trade cryptocurrencies without the need for a traditional bank account.

Technical Review 147

Technical Review Finance Customer Experience Banking 147

Product Talk

DECEMBER 7, 2022

call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. Further reading: Product in Practice: Automating Customer Interview Recruiting at Zonar Systems. Most people will resist simply due to a fear of the unknown.

User Testing 283

User Testing Reporting Tools Customer Experience User Friction 283

The Product Coalition

MARCH 9, 2021

The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. When developing an application, it is important to ensure the transparency of this system to avoid bias and negative comments. Messaging, ratings & reviews, booking history.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. All systems place great emphasis on responsiveness in their interaction with the user. All operating systems support mobile payment systems. Hidden features are not allowed.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

The Product Coalition

NOVEMBER 23, 2021

Products under 200 reviews. Here are a few things worth looking for: Stick with niches that have less than three hundred reviews. Connect a current bank account that will enable you to receive regular deposits and make payments. In this case, you will need access to your bank’s routing number and your own account number.

Branding 158

Branding Data Visualization Analytic Tools Reporting Tools 158

The Product Coalition

AUGUST 29, 2022

For example, Amazon provides an API for third parties to build their own applications using Amazon products, fulfilment information, feeds, reviews and more. For example, an accounting software service like Xero uses an API to help people connect other systems, like bank accounts, which makes people more likely to succeed with Xero.

Banking 147

Banking Technical Review User Testing Systems Review 147

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. Each bank of desks is a product team, with our PMs, Designers, Engineers, Researchers, Analysts and more sitting together. You have little influence in changing the process.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Userpilot

MAY 17, 2025

Screenshots must preview real value, the description must hit the problem you solve, and early reviews should reinforce trust. At this stage, delighted users can refer other people and give reviews about your app. While most banking apps can feel cumbersome, Revolut gives a friendly customer experience. in under a minute.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Modus Create

MARCH 14, 2023

It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. DBS Bank — Higher Productivity with Process Automation Banking DBS Bank’s Institutional Banking Group’s relationship managers used to prepare detailed financial analyses for each credit application.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. High-human interaction tasks include conducting employee performance reviews, focus groups, discussing budget forecasts, coordinating with partners, etc.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Or showing you your bank balance. Also, if a person is sitting there answering people’s calls about their bank balance eight hours a day, they would go out of their mind with boredom.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Mind the Product

SEPTEMBER 29, 2017

Unfortunately, their strategy was not translated to the marketing of the product and it totally underrepresented the advances they had made – due to a lack of communication between the design, development and marketing teams. These weeks have been successfully run everywhere from banks to airlines to charities.

Research Software 151

Research Software User Testing Airlines Software Review 151

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. Then, I got a job with a big computer systems integrator in the UK. At the time, they were called Bull Information Systems.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

The Product Coalition

OCTOBER 1, 2022

In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. The payment gateways should include all the common online payment methods like cards (both credit and debit), UPI, Paypal, online banking, etc.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Mind the Product

AUGUST 19, 2019

Anomaly detection is used to identify suspicious bank transactions or fake accounts. An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Reporting Tools Presentation 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Reporting Tools Presentation 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Reporting Tools Presentation 52

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s “MegaCorp needs a special connector to a home-grown credit reporting system.”  Can we partner with some services-only firms and teach them how to implement our system?  How

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Userpilot

SEPTEMBER 10, 2022

Payment failure due to expired cards. Payment fails due to insufficient funds. And when credit card companies see these sorts of transactions go through their system, they will not process them as a precautionary measure. Failed transactions due to credit card limit. Most common reasons for involuntary churn.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

The Product Coalition

OCTOBER 3, 2023

Extended features for the MetaMask-like wallet Good features take good reviews from customers. Multicoin support system provides customers a flexibility to use your wallet. Let us list some unique features you can add to your cryptocurrency wallet. It also minimizes the number of transactions done by mistake.

User Testing 146

User Testing Research Software Feedback Software Customer Feedback 146

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173