The Product Coalition

FEBRUARY 5, 2021

An unconventional view of what it takes to be a Product Leader Photo by Porapak Apichodilok from Pexels *Note: this is a revised and updated version of a guest blog I did for Department of Product, titled: ‘Unconventional advice for transitioning to Head of Product’ ?—?check check it out! How do I build alignment?

Leadership 151

Leadership Technical Advisors Product Research Weak Development Team 151

Product Innovation Educators

AUGUST 2, 2021

How product managers can gain influence, solve problems, and propel their organizations to success. What would you do if you were the first product hire in a rapidly growing company? Summary of some concepts discussed for product managers. [1:34] Summary of some concepts discussed for product managers. [1:34]

Research Software 116

Research Software Feedback Software Product Management Product Manager 116

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. We covered: A general overview of the books. Get the book.

User Testing 95

User Testing Books Customer Feedback Customer Experience 95

Userpilot

OCTOBER 21, 2022

Boost product growth. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. link] Have you ever found yourself sweating bullets staring down a product decision? What about your product intuition? But below are five mental models to help you make better decisions and hone your product sense. But what about in Product?

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Userpilot

MARCH 14, 2023

TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall. This allows them to collect usage data and customer feedback to improve the product. A SaaS conversion rate normally ranges between 1% and 10%.

Feedback Software 97

Feedback Software Analytic Tools User Testing Data Visualization 97

Userpilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

MAY 30, 2023

TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product. TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product. Book a demo to learn more today!

User Testing 95

User Testing Product Research Customer Feedback Feedback Software 95

Userpilot

NOVEMBER 28, 2022

It’s true that you can’t win back everyone that goes radio silent or deactivates their accounts, but the right strategy will help you regain many of them. A churned customer is someone who stopped using your product after a while. 10 realistic ways to reengage customers: Find out the reason for churn. Lack of connection.

Feedback Software 95

Feedback Software Analytic Tools User Friction Customer Feedback 95

Userpilot

APRIL 7, 2023

In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences.

Customer Feedback 79

Customer Feedback Data Visualization Feedback Software User Testing 79

Userpilot

SEPTEMBER 23, 2022

Screen complexity is the villain to product adoption, high engagement , and revenue. A bad UI design will kill any chance you have of guiding users to achieve value with your product. 10 actionable strategies to reduce screen complexity. One way to minimize perceived complexity is by personalizing the product experience.

Customer Experience 83

Customer Experience User Testing User Experience Data Visualization 83

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. Here are some examples.

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

OCTOBER 20, 2022

Are you looking to increase product adoption levels across your product but unsure how to begin? User onboarding is the process of familiarizing new users with your product and guiding them throughout their journey. Avoid requesting too much information upon signup. Why is customer onboarding important for a SaaS product?

Onboarding KPIs 95

Onboarding KPIs Customer Experience Data Visualization Certifications 95

Userpilot

MAY 19, 2022

Have you ever wondered what makes a successful product and how a product manager can build one? If yes, you’re in the right place as we’re just about to explore the 12 must-have characteristics of successful digital products. To be successful, your SaaS product needs to provide the right mix of features.

Feedback Software 97

Feedback Software Research Software User Testing Product Research 97

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. Why disregarding product design books is a mistake. This is a big mistake. And I follow some blogs”. Books that have more than 10 years.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them.

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. 6 strategies to improve your churn rate and retain more of your customer base. 6 strategies to improve your churn rate and retain more of your customer base. Customer churn occurs when customers cancel their subscription to a product or service. Let’s get started.

Feedback Software 95

Feedback Software Customer Feedback Customer Experience User Testing 95

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. Why disregarding product design books is a mistake. Books that have more than 10 years. ? Our own book about product design. ? Why is that?

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

OCTOBER 1, 2021

Businesses that deliver generic, one-size-fits-all product tours are doomed to fail. A free guide covering 46 different outreach methods he can use to build 10 links per day, TODAY! A product tour that shows him all of LinkParrot's outreach features at once in half an hour. Why a personalized onboarding process matters.

Analytic Tools 111

Analytic Tools Feedback Software User Testing Data Visualization 111

The Product Coalition

MARCH 11, 2019

That people in project, program, or product roles are also cross-functional leaders. But luckily for you, I read a ton of leadership books and decided to blog about how they apply to PMs. But luckily for you, I read a ton of leadership books and decided to blog about how they apply to PMs. You’re welcome ??. Summary Thoughts?

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

PMLesson's Ace the PM Interview

MARCH 4, 2019

Hamsa Pillai is a senior at Duke University and will be heading off in the fall to join Google as an Associate Product Manager. In this Path to PM blog post, Hamsa and Stephen discuss how to ace the undergraduate associate product management interview. How did you break into product management?

Analytic Tools 81

Analytic Tools Customer Experience Product Management Product Manager 81

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? This way, you can build better products and measure the success of your efforts with your customers. It’s the voice, emotions, and insights of how your customers experience your product. Feedback alone isn’t fully actionable and usable.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

ProductPlan

FEBRUARY 14, 2019

Product managers and marketers share many of the same goals. Understanding how marketers gauge their progress can help you be a more balanced product manager. And, in some cases these marketing metrics can even influence the product roadmap. And, in some cases these marketing metrics can even influence the product roadmap.

Onboarding KPIs 61

Onboarding KPIs Analytic Tools Marketing Data Visualization 61

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

PMLesson's Ace the PM Interview

MARCH 4, 2019

Hamsa Pillai is a senior at Duke University and will be heading off in the fall to join Google as an Associate Product Manager. In this Path to PM blog post, Hamsa and Stephen discuss how to ace the undergraduate associate product management interview. How did you break into product management?

Analytic Tools 40

Analytic Tools Customer Experience Feedback Software Product Management 40

Userpilot

DECEMBER 8, 2022

Why is product failure such a common feature of the SaaS landscape? We’re also looking at what product managers do to increase the survival chances of their products. We talk about product failure when the product doesn’t meet its objectives or goals. Product failure is often attributed to poor UI/UX.

Feedback Software 97

Feedback Software Research Software User Testing Analytic Tools 97

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. We also share 13 strategies to help you cater to various needs. It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Educate customers with resources in multiple formats like blogs, webinars , or videos.

Data Visualization 100

Data Visualization User Testing Customer Feedback Analytic Tools 100

Intercom, Inc.

JULY 25, 2018

Beware of the epidemic of collaboration, common management mistakes and dysfunctional teams. Great companies are composed of 3 ingredients: the people, the product and the profit. If you can get the people right, you’ll get the product; if you can get the product, you’ll get the profit. And the distance is necessary.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Userpilot

MARCH 7, 2023

And what are the most concerning cancellation reasons you could avoid? TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Monitor product usage to identify what features need to be sunset. Terrible primary onboarding.

Research Software 102

Research Software Feedback Software User Testing Data Visualization 102

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. On today’s show, we’re going to hear a little bit from each of them.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Userpilot

FEBRUARY 13, 2024

TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Reduce churn. Reduce churn.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. In this episode, Kate Syuma, a seasoned growth advisor and former Head of Growth Design at Miro is joining us. This is the main mental model shift because as designers, we start thinking about solution.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Userpilot

DECEMBER 13, 2022

The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” The product NPS formula is % of Promoters – % of Detractors = Net Promoter Score. How to calculate net promoter score with a simple formula. Tag answers to identify patterns.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

The Product Coalition

JANUARY 1, 2020

I was happy because the investor in question was polite enough to take 10 seconds to reply to my email. I was happy because the investor in question was polite enough to take 10 seconds to reply to my email. If the customer tells me its a great product, asks for follow up actions and then stops responding? For me it is sales.

User Testing 79

User Testing Startups User Friction Customer Feedback 79