Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 92

ChatGPT Data Visualization Onboarding KPIs Research Software 92

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Research Software 95

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Dashboard 88

Userpilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. How to perform funnel analysis for a specific user journey Follow these simple steps to analyze user journeys and glean actionable insights. Create your user personas A user persona is a fictional yet realistic representation of your ideal customer. Identify friction areas.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create different formats of resources.

Feedback Software 85

Feedback Software Analytic Tools Research Software Data Visualization 85

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. This shift allowed Netflix to cater to a diverse range of customers while maximizing revenue and profitability. UX Timeline, back to the past!

Analytic Tools 101

Analytic Tools Entertainment Customer Experience Data Visualization 101

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Research Software 97

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 96

Data Visualization Customer Experience Analytic Tools Customer Feedback 96

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. Discover trends in user behavior and the customer lifecycle. Where is your traffic coming from?

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 94

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. In a nutshell, it analyzes software usage patterns. Proactive support is the key to winning over customers.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Reporting Tools 98

The Product Coalition

OCTOBER 8, 2023

Historical data, on the other hand, allows you to analyze past trends and build predictive models. Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. Users need assurance that their personal information and activities are safeguarded.

Data Visualization 128

Data Visualization Reporting Tools Feedback Software Customer Feedback 128

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

Customer Satisfaction 96

Customer Satisfaction User Testing Data Visualization Customer Experience 96

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 86

Data Visualization User Testing Customer Feedback Analytic Tools 86

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. You can send microsurveys to analyze customer loyalty.

Data Visualization 92

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 92

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 91

TryMyUI

JUNE 22, 2022

You need to reach people that are interested in your solution, have a need for it, and are willing to pay. These three factors are part of a larger image that makes up customer intent and product-market fit. To analyze how your product fits and who the specific audience is, it’s helpful to create a customer persona analysis.

User Testing 97

User Testing Research Software Product Research Blog 97

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. What is a marketing funnel?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

JUNE 8, 2023

Event data allows you to understand your users’ behaviors and needs on a deeper level. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Events 87

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 90

Analytic Tools Feedback Software Customer Experience User Testing 90

TryMyUI

AUGUST 10, 2022

It is critical to understand the fundamentals of design in order to meeting the customer's needs and create an efficient user interface. This article will define the Gestalt Principles and analyze how they’re impactful for UX and UI. appeared first on TryMyUI Blog.

UX 98

UX Blog Article Information 98

Gocious Blog

JANUARY 3, 2024

It involves monitoring, analyzing, and strategically assessing multiple product lines to ensure all models are meeting the needs of the target customer. To successfully manage a product portfolio , companies need to take into account their current and potential offerings while maintaining profitability.

Management 94

Management Management Roadmap Product Management 94

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Experience 89

Customer Experience Onboarding KPIs User Testing Customer Feedback 89

Userpilot

NOVEMBER 14, 2022

When businesses think of SEO, they often think of blogs, keywords, and ranking. The key to business success is to choose the right niche as you want to focus on the most profitable customers that fit your business best. Don’t limit your research to just current and past customers. Don’t forget to analyze your competitors.

User Testing 88

User Testing Data Visualization Research Software Customer Experience 88

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Data Visualization 92

Userpilot

MAY 21, 2023

It is extremely time-consuming and pretty stressful because you need to get it right the first time. New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors.

Onboarding KPIs 80

Onboarding KPIs Feedback Software User Testing Product Research 80

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

Usersnap

SEPTEMBER 1, 2022

One approach regularly discussed is the importance of crafting personalized customer experiences. One of the best ways to drive better customer experience than using sentiment analysis tools. It can analyze different aspects of a text message conversation, including its content, intent, tone, and emotions.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

TryMyUI

JULY 20, 2022

To do this, you need to analyze some key metrics and KPIs to gain a holistic view of your customer experience. The post 7 ways to measure user experience using metrics & KPI’s appeared first on TryMyUI Blog.

Customer Experience 98

Customer Experience User Experience User Testing KPI 98

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it!

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Let’s get started.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

FEBRUARY 24, 2023

TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product. Feedback loops consist of five key steps: you collect customer feedback, analyze it , acknowledge it, act on the findings, and bring users up-to-date with changes. Want to see how?

Product Research 96

Product Research Feedback Loop Feedback Software User Testing 96

Userpilot

NOVEMBER 3, 2022

How can you analyze user behavior from behind the window of your screen? Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. Map out all touchpoints in the user journey to analyze behavior at each stage. This is where user behavior analytics comes in.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Customer Feedback 92

Userpilot

FEBRUARY 26, 2023

Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Why do product managers need Mixpanel Analytics?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Software Review 93