Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

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Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

FEBRUARY 25, 2024

User behavior is primarily focused on SaaS platforms and how users leverage them. 14 user behavior trends for 2024 To keep your SaaS platform engaging and attractive for users, it’s important to meet user expectations. This is the best way to encourage customers to create an account and boost your form conversion rate.

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Userpilot

NOVEMBER 14, 2022

Bringing it to the business world, reciprocity marketing is taking proactive steps to give something that evokes a positive response in customers. Reciprocity marketing is providing value upfront to motivate current and target customers to give you something in return. Keeps customers returning to you regularly.

Feedback Software 98

Feedback Software Research Software Marketing User Testing 98

Alchemer Mobile

NOVEMBER 9, 2022

Customer expectations shift dramatically depending on device. The more you know about customer usability expectations, the quicker you can make data-driven product decisions. Here are a few product and mobile-focused blogs recommended by your peers: Product Hunt. Mobile App Management Blog by Apperian. Apptamin Blog.

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Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Customer Experience 106

The Product Coalition

JUNE 10, 2022

Customers can access Amazon Fresh through the Amazon.com home page that directs them to the Amazon Fresh shopping catalogue. The first reason is that customers prefer mob to place grocery items and 2nd all major competitors’ traffics are driven on mob too e.g. Big basket, Blinkit, Zepto etc. Let’s first talk about the assumptions.

Onboarding KPIs 136

Onboarding KPIs Customer Experience User Friction Product Management 136

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

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Analytic Tools Feedback Software Reporting Tools Education 98

UX Planet

MARCH 17, 2024

The process typically involves the following steps: Write a text prompt: provide AI with written content, such as a script, blog post, prompt, or presentation outline, that you want to convert. As a result, you have better communication with customers, employees, and stakeholders. It allows you to optimize production strategies.

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Data Visualization Analytic Tools Artificial Inteligence Generative AI 74

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

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Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

The Product Coalition

JUNE 30, 2021

There is no wonder that more and more people want to create their alternatives to the existing e-commerce platforms. In this blog post, I will share the step-by-step guide to building an online marketplace. This way, you will bring your customers a more personalized user experience.

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Feedback Software Customer Experience Data Visualization User Testing 154

Gainsight

NOVEMBER 2, 2023

You searched for your LMS , went through the RFP process , implemented the platform , and are preparing for launch. Here’s the thing: You don’t need a ton of content to get started on your customer education journey. For example, you can: Separate a blog post into five lessons and deliver them via a learning path.

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Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

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Analytic Tools Feedback Software Customer Experience User Testing 104

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. What is product experience?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Customer onboarding is the process of guiding users through your product and showing them how everything works. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. You can very well combine 2-3 to give customers the right experience.

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Feedback Software Research Software User Testing Onboarding KPIs 97

UX Planet

JANUARY 18, 2024

Sometimes, these actions might not be beneficial to users of the platforms. Achievement Badges: Some platforms, especially educational platforms, use achievement badges and progress trackers to keep users motivated to return back to the platform. That’s a form of persuasive design.

Customer Experience 59

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Userpilot

FEBRUARY 15, 2023

TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. Different SaaS organizations have different methods of building product tours and driving toward customer success. Tolstoy is a platform aimed at boosting digital adoption by leveraging video in customer onboarding.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

SEPTEMBER 8, 2022

If your product related content isn’t optimized for Google search, it’s much harder for your potential customers to find you. Fewer visitors to your site = fewer customers for your product. One of the first things that I insist on for new product managers is a customer experience journey, where discovery is key ?—?how

Data Visualization 138

Data Visualization Analytic Tools Reporting Tools Research Software 138

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. What is the customer onboarding lifecycle?

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 20, 2022

The text is brief by design: you wouldn’t want to obscure the UI element or the rest of your platform. There’s a standalone simple tooltip, which is sufficient on its own to educate a user about how to use a particular UI pattern. Customer education doesn’t end after primary onboarding and activation are complete.

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Onboarding KPIs Data Visualization Customer Experience User Friction 98

Userpilot

JUNE 28, 2023

Onboarding case study #1: How The Room increased new user activation by 75% in 10 days The Room is a Talent-as-a-Service (TaaS) platform that helps connect world-class workers throughout Africa with companies across the globe. However, the company was facing a major issue: new members weren’t uploading their CVs to the platform.

Onboarding KPIs 95

Onboarding KPIs Feedback Software User Testing Analytic Tools 95

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

APRIL 29, 2022

You can then offer maximum value to your customers and drive success for your company. The value gap is the difference between what your customers expect and what they get. This will help the customers realize that you recognize their uniqueness and show them only the most relevant features. Let’s dive deep.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

OCTOBER 21, 2022

Customer confidence isn’t just a way to close sales more easily. It’s also the foundation to: Build customer loyalty. Attract good-fit customers. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

NOVEMBER 29, 2022

Templates allow companies to showcase their products and onboard customers quickly. Agencies bring new customers and help with product implementation. Agencies bring new customers and help with product implementation. They provide customers services that SaaS companies would struggle to deliver at scale.

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? You’ll also learn how to use customer retention software to maximize your retention game. You’ll also learn how to use customer retention software to maximize your retention game. Apple uses social media and other channels to respond promptly to customers.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 6, 2021

This blog post will tell you: What a loading page is. Mural uses loading screens to educate users about the app. WeTransfer uses loading pages to support creative work and educative content (WePresent). You can use loading pages to inspire and delight users, educate them, or reinforce your product’s positioning.

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Research Software Customer Experience User Testing Data Visualization 98

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Antwak Blog

MARCH 24, 2021

The impact of IoT, AI, VR, and 5G on the education domain has been pivotal in igniting the EdTech revolution. Blended learning – The lockdown across countries had fostered the adaption of online platforms such as Zoom and Byju’s. There is a mix of traditional classrooms and online educational resources. Conclusion.

Education 52

Education Entertainment Data Visualization Customer Experience 52

Usersnap

MARCH 8, 2021

We are happy and proud to have him in our Feedback Tribe (provided by Usersnap) to learn hands-on insights on how optimize customer experience can grow your business. Adrian worked for many companies in customer service and customer experience teams and helped many successful companies in the US to grow their business.

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Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Managing churn rates.

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User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

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Feedback Software Customer Experience Analytic Tools Embedded Analytics 98