Daniel Elizalde IoT Blog

FEBRUARY 20, 2018

Most Industrial IoT products are not designed to enable customization. Therefore, most products often fall short of “the last mile” to give Industrial customers exactly what they need since these customers are usually expecting a turn-key solution. To bridge this gap (i.e., To bridge this gap (i.e.,

Technology 48

Technology 48

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

DECEMBER 11, 2023

This analytical capability enables content creators to refine their work with a higher degree of precision. These insights empower creators to make informed decisions, enabling them to customize content that strongly resonates with their audience. Furthermore, AI proves invaluable in the analysis of audience engagement.

Data Visualization 120

Data Visualization Artificial Inteligence Analytic Tools Research Software 120

Mixpanel

APRIL 18, 2024

You don’t want to roll out a big feature to your entire customer base just to realize that there was a bug that the QA team missed. This is crucial because it determines how we might position and market that feature, how we enable our sales team, and so on. For example: What is the feature? Who is it designed for? How does it work?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

Research Software 85

Research Software Feedback Software User Testing Reporting Tools 85

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Reporting Tools 92

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Product Talk

FEBRUARY 7, 2024

After reading Continuous Discovery Habits and the Product Talk blog, she started to raise awareness and get buy-in from top management (in order to secure funding for the Master Class). They were quick to interview customers, story map solutions, and identify assumptions, but she saw less rigor in other areas.

Product Research 233

Product Research Reporting Tools User Testing Research Software 233

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

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Feedback Software Webinar Customer Experience User Testing 223

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. The more information you have, the better you will be able to customize journeys. If your product or service matches the expectations of your audience of potential customers, it can be extremely beneficial.

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. It enables you to map how different marketing touchpoints work together to drive revenue.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 92

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Onboarding KPIs 85

Userpilot

JUNE 30, 2023

It enables them to reach audiences across the globe to drive market expansion and product growth. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers.

Research Software 84

Research Software Analytic Tools User Testing Onboarding KPIs 84

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 88

Analytic Tools Feedback Software Customer Experience User Testing 88

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. In this blog post, we’ll explore the different types of digital transformation you need to know about.

Artificial Inteligence 128

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Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 85

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 85

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Dashboard 86

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? To see how Userpilot can help you onboard and educate your customers, book the demo! A self-hosted LMS, on the other hand, is installed on the customer’s own servers. Let’s dive in for details!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Systems Review 88

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Amplitude is a product analytics platform that lets you track user behavior and build custom reports. A/B tests are excellent tools for instant customer feedback.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 79

Embedded Analytics Data Visualization Analytic Tools Feedback Software 79

Reveal

JULY 21, 2023

In this blog, we will explore the concept of dashboard templates and provide a step-by-step guide on creating custom dashboard templates with the Reveal embedded analytics solution. These templates act as a starting point for creating customized dashboards tailored to specific needs , streamlining the entire analytics process.

Data Visualization 95

Data Visualization Dashboard Analytic Tools Customer Experience 95

Userpilot

FEBRUARY 25, 2024

This is the best way to encourage customers to create an account and boost your form conversion rate. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. Proactive support is the key to winning over customers. Sign-up form of Userpilot.

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Analytic Tools Data Visualization User Testing Reporting Tools 97

Userpilot

JULY 18, 2023

A project management tool enables effective planning and execution of product initiatives. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. These tools enable product managers to conduct market research , competitor analysis, and user feedback analysis.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Reporting Tools 91

Userpilot

AUGUST 6, 2023

Effective marketing automation enables teams to deliver personalized experiences for different user segments. Email marketing tools enable teams to completely automate their campaigns with minimum human input once they’re set up. And 48% of marketers believe that sales and market automation strengthen relationships with customers.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Data Visualization 87

Valerian Tech

JULY 5, 2023

From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights. Additionally, implementing guest engagement platforms and smart room technologies enables guests to control in-room amenities and services effortlessly.

Analytic Tools 52

Analytic Tools Feedback Software Fractional CTO Data Visualization 52

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Experience 87

Customer Experience Onboarding KPIs User Testing Customer Feedback 87

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. What is marketing funnel analysis? It gets even better.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Research Software 93

Userpilot

SEPTEMBER 4, 2023

Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

Product Research 84

Product Research Data Visualization User Testing Research Software 84

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Valerian Tech

MAY 30, 2023

Efficient data analytics allows e-commerce companies to gain valuable insights into customer behavior, optimize their operations, and make informed business decisions. Understanding Customer Behavior Data analytics enables e-commerce businesses to gain deep insights into customer behavior and preferences.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Reveal

MARCH 21, 2023

Reveal Embedded Analytics Reveal is a customer-driven product- we deliver features based on your continuous feedback so you can deliver more value to your customers. Our Q2 release will be in the May / June timeframe, and our goals for the year are in the roadmap blog. Thanks for being a Reveal customer!

Data Visualization 74

Data Visualization Artificial Inteligence Download User Testing 74

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. Check out the full video below. Want the highlights?

Customer Experience 52

Customer Experience Customer Feedback Customer Satisfaction Education 52

Userpilot

JULY 30, 2023

Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. This game-changer can help you foster customer relationships, drive engagement, and boost business growth. Different types of customer segmentation are: User attribute-based segmentation.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

The Product Coalition

OCTOBER 8, 2023

The user experience encompasses how users interact with the platform, access predictions, and customize their settings. Users should be able to customize their preferences, such as the cryptocurrencies they’re interested in or the frequency of predictions. These features enable users to connect, share ideas, and build relationships.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127