Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. What is product storytelling?

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Yes, any user. Ask for that problem.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. What are goals in SaaS?

Customer Feedback 98

Customer Feedback Customer Experience User Testing Feedback Software 98

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How to Decrease Beta Testing Costs by 40% (Blog). Increasing Efficiency. Engaging Testers.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Books 80

Books Blog Feedback Software User Testing 80

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Mastering Product Experience in SaaS ( Watch the webinar recording ). How to Discover and Define Your Power Users ( Watch the webinar recording ). In-App Engagements and Product Communications. Product Adoption .

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. To find out why people had stopped using the app, we did what we always do.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Ask Yourself These Questions.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Revulytics

JANUARY 23, 2018

Perhaps you’re even sitting in a comfy yet productivity-inspiring Steelcase chair as you pore over this blog post. Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Userpilot

APRIL 11, 2022

Every SaaS business wants qualified leads. A marketing qualified lead (MQL) is a potential customer that is interested in your product or service but is not yet ready for attention from the sales team. A sales-qualified lead (SQL) is a prospective customer who has a clear intent to buy. But what should you do once you have them?

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. We conduct customer research and stakeholder alignment so we can figure out what matters. We conduct customer research and stakeholder alignment so we can figure out what matters. Meaningful. Actionable.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

UserTesting

AUGUST 24, 2015

You already know that prototyping is essential when designing an app. But are you testing them with users, too? User feedback, even if all you have to show is a Post-it, can lead … The post New eBook: Getting Out of the Office – Testing Mobile App Prototypes with Users appeared first on UserTesting Blog.

User Testing 25

User Testing Feedback Software Customer Feedback Product Research 25

The Product Coalition

DECEMBER 31, 2023

Here is a simple tool that will help you create clarity and lead to alignment and better decisions. As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. As a product leader, your role entails much more than leading the product itself.

User Testing 102

User Testing Workshop B2B Leadership 102

UX Studio

AUGUST 15, 2018

UX research can deliver essential customer insights about the target users. Useful, from the users’ point of view. Defining the problem that needs to be solved, developing a solution to that problem and validating the solution with real users. The solution being the digital product.

User Testing 103

User Testing Product Research Customer Feedback Customer Experience 103

UserTesting

AUGUST 24, 2015

You already know that prototyping is essential when designing an app. But are you testing them with users, too? User feedback, even if all you have to show is a Post-it, can lead … The post New eBook: Getting Out of the Office – Testing Mobile App Prototypes with Users appeared first on UserTesting Blog.

User Testing 20

User Testing Feedback Software Customer Feedback Product Research 20

ProductPlan

JUNE 5, 2020

The course covers basics like assessing target opportunities, building software products, and how to launch a great product. Key takeaways include product strategy , user research, and the UX/UI design process. It also promises that PMs will gain “usable skills, tools, and templates you can use when you return to the office.”.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

The Product Coalition

AUGUST 21, 2019

A basic sales funnel has 4 types of leads in it: a website visitor, a cold lead, a hot lead, a customer and a standing customer. You can communicate to your leads via 3 most popular communication tools: : live chat; pop-ups; emails. Address the right audience at the right moment of their customer journey.

Onboarding KPIs 61

Onboarding KPIs User Testing Feedback Software Customer Feedback 61

Centercode

FEBRUARY 27, 2020

Maintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals. More than half of professionals are having issues securing useful feedback. Sharp drop-off in feedback. Incoming feedback is vague or lacks specific detail.

Workshop 64

Workshop User Testing Product Research Customer Experience 64

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. How we build stronger brands with user stories. A snapshot of tools and techniques. but bringing the users’ voice into the brand identity process sounds like a good addition. How we build stronger brands with user stories. Do research!

User Testing 73

User Testing Product Research Research Software Data Visualization 73

UX Studio

MARCH 8, 2019

So you decided to hire real pros for help with user experience this time. Preparing an important move with your team, you want super awesome user interface. I will now explain why I consider these questions crucial to settle before you kick off the user experience project together. You need a clean, fresh look.

Research Software 50

Research Software UX User Testing Feedback Software 50

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. Here are some of our favorite takeaways from the conversation: 1. AMA with Joei Chan.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. As the father of design sprint Jake Knapp puts it, “The design sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers”. Find out! “

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

UX Studio: Product Management

NOVEMBER 1, 2019

It is also usually highlighted in the menu which page the user is at. question seems too simplistic, but in many applications, the users don’t get any feedback about what just happened. Applications which do not give a continuous feedback about its status are very annoying to use. Visual hierarchy and user experience.

User Testing 76

User Testing Feedback Software Research Software UX 76

UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. They think in pixels and communicate with users in a visual language. All in all, the main point here remains that we have to find a way to make our words user-friendly, just like the visual design elements or any other part of a product. You even think in words, don’t you?

UX 101

UX User Testing Systems Review Workshop 101

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. I know many authors who use their blog as a way to test content. I wasn’t willing to hope.

Product Research 262

Product Research Books User Testing Feedback Software 262